Daily Archives: April 21, 2011

Apple, Facebook, Microsoft, Tech, Twitter

Office 365 Beta Testers Run into Mobile, Mac Issues and Other Headaches

It’s been two days since the public release of Office 365 beta and Microsoft forums are lively to say the least. On the Office 365 community forum there are heaps of technical questions and complaints around some very specific problems that beta testers are encountering, as well as a smattering of compliments about the service.

 



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The majority of complaints—the threads with 10 or more posts; focus on issues with Sharepoint Online, Lync interoperability with Mac, and Exchange mobile syncing.

Microsoft beta testers seem to be having a hard time, especially with SharePoint Online. Several posters reported that their initial setup of Office 365 hangs during the SharePoint portion of setup:

“We are doing the standard setup of Office 365 and the SharePoint is hanging.”

“I am having the same issue, seeing ‘..this may take a few minutes’ on the sharepoint online site creation, now waiting for appox. 48 hours.”

“Two days later the sharepoint site has successfully been created. It just seems to take much more than a ‘few minutes’, but otherwise is fine now.”

Another big SharePoint issue, one that is generating multiple threat posts, is a problem with SharePoint sites:

“[The]SharePoint site doesn’t seem to exist. When I login, it either goes into a loop between windows live login and sharepoint.com…”

“None of the user accounts I created can access the sharepoint public or team sites.”

Some of the SharePoint access issues are actually problems with DNS records and not specifically with Office 365.

The majority of beta testers are technology professionals. Many of them have existing Exchange on-premise servers or are currently Business Productivity Online Suite (BPOS) customers. BPOS users have no choice but to adopt Office 365 since Microsoft is requiring them to transition within 12 months. One poster complained about a problem he encountered after migrating from BPOS, and that he can no longer send email from an external source to Office 365 after adding his company’s domain to the service.

There is an interesting post from a user experiencing problems setting up an Android phone with Exchange online. The user writes that he followed Microsoft’s instructions for configuring the device to sync with mail, calendar, and contacts. After doing so, he got only the cryptic error, “Failed to create the account, Please try again later.” The user noted that the same phone was previously able to sync with an on-premise Exchange 2007 server. A moderator on the forum, presumably from Microsoft, suggested the device be set to accept all SSL certificates and also suggested testing the validity of the connection to the online Exchange server. No response yet from the user if the suggestions worked.

Complaints are also being made about lack of support and the time it is taking to get an email invitation to test the service:

“This is IMO unacceptably slow service: ‘You will receive an email invitation from us as soon as your account is ready. We anticipate that the average wait for an account is approximately 2-4 weeks during the Beta period.'”

“I filed a support ticket…and got the answer to instead post my problem here in the forum.”

Questions abound about interoperability with Mac, particularly with Microsoft’s Lync client. A forum mod responded that while Lync 2010 is not supported on Mac, the Lync Web App—which can respond to Lync invites but not initiate them—can run on Safari and Firefox on Max OS 10.4.8+.

The comments are not all gloomy. One poster called Office 365 a “pretty great service” and another stated that “I’m pumped about being here and being part of the Beta, I also enjoy some of the challenges as I feel they keep your sharp.”

It’s important to note that Office 365 is still in beta and hopefully, Microsoft will have these issues worked out before final release. In the meantime, we have a request for comment out to Microsoft and will update this piece when they respond.

Facebook, Google, Tech, Twitter

Facebook Fixes Spamming Glitch

Facebook has fixed a glitch that reversed selected email notifications for some users.

Typically, Facebook users can customize which emails or text notifications they receive, whether it’s for friend requests or new Facebook events. But on Tuesday, users began complaining that their selected email notifications had been reversed. For instance, those who had opted not to receive emails for events, were suddenly receiving emails about them, while those who’d checkmarked that box were not receiving emails at all.

 

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This prompted Facebook to post the problem on its “Known Issues on Facebook” page on Tuesday night: “Some people are suddenly receiving email notifications for settings they had turned off, and the checkboxes are now checked. We are currently working on a solution to this problem.”

By Wednesday afternoon, Facebook apologized and declared the problem resolved.

“Yesterday evening, we discovered a bug that caused a small number of people to start receiving notifications they had previously turned off. We have since resolved the issue and apologize for any inconvenience,” a spokesperson said.

Last Friday some Facebook users also reported seeing an error message when trying to access their “Notifications” menu, which Facebook said it resolved within 24 hours.

On Monday, U.K.-based security company Sophos published an open letter to Facebook on its blog, Naked Security, urging Facebook to improve its opt-in privacy schemes, vet app developers (where many phishing scams originate), and turn on a secure connection (HTTPS) standard.

MCTS Training, Microsoft, Office, Oracle, Tech, Twitter, Uncategorized, Windows 7, Xbox

How to Recycle Your Technology

The Best Places to Recycle Tech

e-Stewards
This program is run by the Basel Action Network (BAN), a non-profit dedicated to confronting environmental injustice caused by toxic chemicals worldwide. BAN helped expose the atrocious things happening in Asia and Africa caused by the so-called “recycling” of e-waste exported there. With help from some corporations and citizens, it created e-Stewards to address what it says the government doesn’t: “prevent the toxic materials in electronics from continuing to cause long term harm to human health and the environment.” BAN and its group of e-Stewards Recyclers even recently called on the United States to halt all export of e-waste generated by the federal government alone; BAN says the feds buy around 500,000 new computers a year, making it “the largest source of electronic waste in the world.” Washington should lead by example. By checking out the list of e-Stewards Recyclers on the site, you can be reassured that you are taking your digital detritus to someone you can absolutely trust to recycle it in the safest way possible.

 

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Best Buy
The nationwide electronics retailer has, arguably, the best recycling program going. Its Web site details what exactly it’ll take (small tube TVs, Bluetooth headsets, software, UPS battery backups, to name a few) and what it won’t (projection TVs, rooftop dish antennas, hard drives, old cassettes and 8-tracks, go figure.) Small items such as ink/toner, old cables, and batteries can go in recycling kiosks right by the door.

The list of items it’ll take is tremendously long, and even if it won’t take it in store, it might pick it up. That goes for several large kitchen appliances, plus old CRT televisions over 32-inches in size. Check the listing for your state, however, as what Best Buy accepts could differ depending on local laws.

What’s the catch? Not much. You can take in up to 3 items per day. It doesn’t matter if you bought it there or not. It’s mostly free: if you bring in a small tube TV or CRT monitor, they charge you $10 to take it… then turn right around and give you a $10 Best Buy gift card. Again, state rules can apply.

Even smarter: check Best Buy’s Trade-In calculator to see if what you think is junk could be used to offset buying some new toys.

Staples
Bring in as many as 10 ink/toner cartridges per month and you get $2 for each in Staple Rewards to spend. Staples will also take any other old office electronics, like computers, monitors, and printers, for $10 per large piece of equipment. If the electronics are smaller, such as input devices, phones or cameras, the recycling is free. For items with the Dell brand, all recycling is free. Staples does not take TVs or big copiers.

Staples also offers a service called EasyTech to move data from an old computer you want to get rid off to a new PC. Plus, it sells a line of Sustainable Earth products, such as remanufactured toner cartridges.

Office Depot
At Office Depot, you can buy what it calls a Tech Recycling Box. You can put as much electronic junk in one of these boxes as you want, as long as it will close. Then bring the box back to the store unsealed and drop it off for inspection. Office Depot will ship it off to waste management partners to do the rest. It promises to break the devices down to components of glass, plastic, copper and aluminum to reuse. The boxes come in different sizes and costs: small (8x15x18 inches) is $5, medium (20x16x16 inches) is $10, and large (24x18x18 inches) is $15. Check out its FAQ PDF of items it accepts and items doesn’t (which includes such obvious items as devices covered in or leaking liquid and anything radioactive).

Mobile phones, PDAs, batteries, and ink/toner cartridges can be dropped off for free with any sales associate, however. Or if you go to OfficeDepot.com, you can buy boxes—for the price of $0.00, including delivery to your home—to directly recycle laser toner and inkjet cartridges by mail.

E-Cycle
It’s no surprise that the company that was on site at MacWorld to take old iPhones when Verizon Wireless announced it would sell the current iPhone 4 is in the market to get your old iProducts. E-Cycle will buy iPhones and iPads from individuals or organization. Just go to its site, tell it what kind of device you have, and it’ll generate a quote. It’ll even take broken devices. You simply mail it in a pre-paid box E-Cycle provides, and then payment shows up in the mail. I got a quote of $145 for a working condition first generation iPad with Wi-Fi and 16GB memory; $315 for an iPhone 4 with 16GB, which is more than most people pay for them brand new (with a contract). E-Cycle will take other phones if you ask, but won’t pay you for them.

Call2Recycle is a non-profit program specifically for collecting and safely disposing of rechargeable batteries. Visit the site and enter your zip code and it will display any number of retailers that have a Call2Recycle drop off location. Partners include Lowes, Home Depot, RadioShack, Sears, and Best Buy, to name a few. This goes for not just your electronics, but all those rechargeable batteries on your tools and flashlights as well—none of them are doing us any favors in the landfill. Plus, it’s free. Precious metals are recovered from the dead batteries and turned into useful stuff. For example, the kitchen flatware you eat with may once have been powering your drill or phone.

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How to Recycle Your Technology

We love our computers and electronics. That is, until they stop working. Then these computers and their peripherals, from printers to monitors, not to mention your handhelds, batteries, and accessories, often become digital garbage.

These things aren’t made to last after all. (No computer or phone maker is going to mind if you buy an upgrade every year or two.) Consequently, all of this junk ends up in the back of your closet or stored in your garage, collecting dust, because you aren’t sure what to do with the stuff. The best thing to do with this growing accumulation of old electronic equipment is to either donate or recycle it.

 



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Donate your old computers and phones whenever you can to groups that will fix and clean them up and then put them back to good use. Even the oldest computer, something you consider the most obsolete of digital dinosaurs, can probably be used by someone.

There are times, though, when a device is too far gone and there’s nothing else that can be done to bring it back to life again. Even a charity doesn’t want your unusable junk. That junk—called e-waste—is potentially dangerous. Electronics are filled with “heavy metals” (read: toxic metals) and carcinogenic chemicals that are fine when you’re using them, but not so much when sitting in a landfill or, worse, when people try to recycle them incorrectly. Thousands of tons of e-waste is shipped overseas yearly to countries like China and India where it gets dumped and maybe burned, which puts mercury and lead into the air.

So on this 41st Earth Day, we want to point out the places you can take your old or even dead electronics, so they can end up either being used by someone in need or safely recycled.

MCITP, mcitp certification, MCITP Training, Microsoft

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