Microsoft MB2-185 Q & A / Study Guide

Exam Name: Microsoft CRM Customization v1.2
Exam Type: Microsoft
Exam Code: MB2-185


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QUESTION 1
The object model, query processor, and metadata framework are main components of which
layer of Microsoft CRM architecture?

A. Database
B. Platform
C. Presentation
D. Application

Answer: B


QUESTION 2
Which layer in the Microsoft CRM architecture includes the Browser Client and Sales for Outlook
Client components?

A. Platform
B. Application
C. Database
D. Presentation

Answer: D


QUESTION 3
Communication between the application layer and the platform layer is accomplished using which
technology?

A. Remote Procedure Calls
B. https: Post Method
C. SOAP
D. Stored Procedure Calls

Answer: C


QUESTION 4
Which technology does the Microsoft CRM browser client use to present the user interface to
Internet Explorer?

A. XML
B. Generated Platform API
C. ASP.NET
D. Fetch Builder

Answer: C


QUESTION 5
Which layer or Microsoft CRM performs all security checks independent of the caller?

A. Application
B. Platform
C. Database
D. Presentation

Answer: B


QUESTION 6
Once you have created a workflow rule, what must you do to it before you can test it in Microsoft
CRM?

A. Using Server Manager, run the server task titled “WF 100_Publish_Rule” in order to
instantiate the workflow rule you created
B. Activate the rule
C. Publish the rule
D. Assign the rule to a business unit

Answer: B


QUESTION 7
Your business is interested in using Microsoft CRM Workflow to automate its business processes
and policies. Which types of processes can a company automate with Microsoft CRM Workflow?

A. A process triggered by an event in an unlinked third-party application
B. A process that specifies the steps a sales rep should go through to close a sale
C. A process that schedules an activity for a non-Microsoft CRM user and places it on his
Outlook calendar
D. A process that assigns a sales rep to an account

Answer: B, D


QUESTION 8
Which of the following can instantiate a workflow rule against a particular record?

A. A unit
B. An event
C. A code change
D. A manual ‘Apply Rule’ action

Answer: B, D


QUESTION 9
The Microsoft CRM Professional Edition includes which of the following Workflow tools?

A. Workflow Manager
B. Workflow Process Mapper
C. Workflow Monitor
D. Workflow Event Scheduler

Answer: A, C


QUESTION 10
Workflow Rules can be created for which of the following objects?

A. Accounts
B. Activities
C. Case
D. Lead

Answer: A, C, D


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Microsoft – MB2-184 – Q & A/ Study Guide

Microsoft CRM Installation and Configuration V.1.2
Microsoft – MB2-184

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QUESTION 1
What business framework was Microsoft CRM developed upon that allows it to be integrated with
virtually any system in the world?

A. Windows NT4.0
B. Microsoft NET
C. Web Net
D. SQL Server 2000

Answer: B


QUESTION 2
The integration between Microsoft CRM and Microsoft Outlook uses which technology that allows
users of the Sales for Outlook Client to see their contacts, leads, activities, opportunities, tasks,
appointments, and e-mail?

A. MDAC 2.7a
B. Microsoft Message Queuing
C. XML Web Services
D. UDDI

Answer: C


QUESTION 3
Microsoft CRM Version 1.2 can be installed in both Windows Server 2000 and Windows Server
2003 environments. In either of these environments, how many Primary Domain Controllers are
installed in a single domain?

A. One Primary Domain Controller is always required
B. At least one Primary Domain Controller and as many Backup Domain Controllers as needed
C. None. All Domain Controllers are considered peers in both Windows Server 2000 and
Windows Server 2003 environments
D. None. Domain Controllers are not required in a Windows Server 2000 or Windows Server
2003 environment running Microsoft CRM

Answer: C


QUESTION 4
Which advantage does the Active Directory domain architecture provide for companies that have
deployed Microsoft CRM Version 1 .2 in a Windows Server 2003 domain?

A. It provides a single point of management for user accounts, computers, and applications in
the Windows Server 2003 domain
B. It meets the messaging and collaboration needs of small organizations, large distributed
enterprises and everything in between.
C. It enables structured data exchange and data transport
D. It enables an unprecedented level of software integration through the use of XML Web
Services.

Answer: A


QUESTION 5
Which technology allows Microsoft CRM to share data and invoke capabilities from other
applications without regard to how those applications were built, what operating system or
platform they run on, and what devices are used to access them?

A. Application Programming Interfaces
B. XML Web Services
C. UDDI
D. Microsoft Exchange

Answer: B


QUESTION 6
XML Web Services are invoked over the Internet by means of industry-standard protocols
including which of the following?

A. SOAP
B. ASP.NET
C. Microsoft NET
D. UDDI

Answer: A


QUESTION 7
Microsoft CRM is tightly integrated with which of the following technologies for the purpose of
validating access level security upon each user request?

A. SQL Server 2000
B. Active Directory
C. Internet Information Server (lIS)
D. Exchange Server 2000

Answer: B


QUESTION 8
Which software component must be installed on the same machine as your Exchange 2000
server(s) in order to enable the e-mail functionality of Microsoft CRM?

A. E-Mail Router
B. Deployment Manager
C. Outlook Rich Client
D. Workflow Monitor

Answer: A


QUESTION 9
Which technology render the web pages used by Microsoft CRM and allows organizations to host
and manage web pages on the Internet or on their internal intranet?

A. DHTML
B. XML Web Services
C. UDDI
D. IIIS

Answer: D


QUESTION 10
Microsoft CRM uses which of the following technologies to display its web forms via the browser
application?

A. XML Web Services
B. SOAP
C. ASP.NET
D. Open Database Connectivity (ODBC)

Answer: C


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Windows ultrabooks: What’s Apple response?

With a glut of “ultrabook” announcements slated at this week’s Consumer Electronics Show (CES), Apple watchers have one question: How will the Cupertino, Calif. company respond?

 

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Backed by Intel, the big PC manufacturers are expected to launch or show ultrabooks, the chipmaker’s term for thin, lightweight notebooks that rely on solid-state storage (SSD) in lieu of a traditional platter-based hard disk drive and forgo an optical drive, at CES this week.

According to Intel, more than 75 different ultrabooks will appear during 2012.

But as two analysts who cover Apple noted today, the category isn’t new. In fact, Apple was the company that kicked it off.

“They started the ultrabook trend four years ago with the MacBook Air,” noted Brian Marshall, an analyst with International Strategy & Investment Group (ISI ), in an interview Monday.

“Apple set the form factor and the bar,” agreed Ezra Gottheil of Technology Business Research.

Both experts were referring to the MacBook Air, which Apple introduced in 2008. Sales of the Air, however, took off only after October 2010, when Apple dropped the price and revamped the line to include not only a 13-in. model, but also a lower-priced 11-in. laptop. Four months ago, Apple refreshed the MacBook Air line, equipping the notebooks with faster processors and Mac OS X 10.7, aka Lion.

But Apple’s lead in the thin-light laptop class — last year, it owned an estimated 89% of that market, said Marshall — is threatened by an expected wave of ultrabooks from big-name PC makers, including Acer, which trotted out its Aspire S5 Monday.

Late last year, Marshall forecast a significant drop during 2012 for Apple’s share because of the new competition from Windows-based ultrabooks.

“There will definitely be a lot more attention paid to ultrabooks this week,” said Marshall. “And that points out that Apple could be vulnerable here.”

So what’s Cupertino to do?

Tweak the MacBook Air, said Marshall and Gottheil.

“They can add a little bit more functionality and some more features,” said Marshall, ticking off such natural evolutions as higher resolution screens, faster processors and more ports, the latter of which the Air lacks in large numbers.

“Apple can proliferate the Air concept into larger [screen] sizes,” said Gottheil, echoing his take last November when rumors of an impending 15-in. MacBook Air began circulating.

“Frankly, it’s tough to see how Apple can make the Air all that much better,” said Marshall, who called that laptop his favorite Apple product of all time.

Another possible move by Apple, agreed both analysts, would be to reframe the iPad, or at least a version of it, as an ultrabook rival by designing a keyboard and case integrated with the tablet and its iOS operating system.

Third-party vendors, notably Zagg — which also designed the $99 Bluetooth-based keyboard and case sold by Logitech — have had limited success with such an accessory.

But Apple should be able to do those designs one better, thought Gottheil.

“Apple hasn’t filled the gap that others may exploit with a tablet that also offers a keyboard,” said Gottheil, referring to expectations that later this year PC makers will launch devices that function as either a tablet or as a lightweight notebook. “Their little [wireless] keyboard doesn’t have a nice carrying case, but I think they will find a way to fill [that gap].”

Gottheil sees Apple tackling the tablet-plus-keyboard issue not as a discrete package but as an add-on, along the lines of the approach it took last year when it launched the Smart Cover accessory for the iPad 2.

But although Apple will face increased competition from ultrabooks this year or next, analysts highlighted the enviable position the company finds itself in.

“It’s kind of ironic that it’s taken PC OEMs four years to come up with a viable alternative to the MacBook Air,” said Marshall.

“If ultrabooks are only thin, light MacBook Air knockoffs, they won’t be very successful,” chimed in Jack Gold or J. Gold Associates, in an email last week. “They need to be more.”