Daily Archives: January 15, 2012

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MB2-186 – Microsoft CRM Applications Professional v.1.1 – Q&A / Study Guide

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Exam Name: Microsoft CRM Applications Professional v.1.1
Exam Type: Microsoft
Exam Code: MB2-186

 

 

QUESTION 1
Which of the following statements regarding Account record relationships is correct?

A. Contacts can only have one parent Account
B. Accounts can parent many other Accounts
C. Accounts can have many parent Accounts
D. Accounts can parent many Contacts

Answer: A, B, D

QUESTION 2
When does an Activity change ownership in the Microsoft CRM application?

A. When it is modified by another user
B. When it is assigned to another user
C. When it is shared with another user
D. When it is viewed by another user

Answer: B

QUESTION 3
What is the significance of blue field labels found in Microsoft CRM records?

A. A blue field label indicates a business required field value
B. A blue field label indicates a business recommended field value
C. A blue field label indicates a system generated field value
D. A blue field label indicates a field value that may be updated only by a system administrator

Answer: B

QUESTION 4
Which of the following statements about Notes and Attachments is correct?

A. Notes may be shared with other application users.
B. Notes are always parented by another record.
C. Sales Professional is required to use Notes and Attachments.
D. Notes and attachments can only be added to Accounts, Contacts and Opportunities.

Answer: B

QUESTION 5
Which of the following are functions in Microsoft CRM for finding data?

A. CRM Index Alphabet Bar
B. Options menu
C. Quick Create
D. View menu

Answer: A, D

QUESTION 6
What action in the Account and Contact record is permanent and cannot be reversed?

A. Assigning
B. Deactivating
C. Deleting
D. Sharing

Answer: C

QUESTION 7
What types of records may be assigned to a Queue in the Workplace?

A. Accounts
B. Activities
C. Cases
D. Opportunities

Answer: B, C

QUESTION 8
A Subject record has how many parent relationships?

A. 1
B. 3
C. 5
D. Unlimited

Answer: A

QUESTION 9
If a Microsoft CRM user accepts an Activity or Case, where will it be placed in the application?

A. Assigned queue
B. Draft queue
C. In Progress queue
D. Public queue

Answer: C

QUESTION 10
What are the personal options for converting incoming E-mail to Microsoft CRM Activity records?

A. All Incoming e-mail
B. Only inbound e-mail
C. Only e-mail about a new CRM record
D. Only e-mail about an existing CRM record

Answer: A, D

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Lumia 900 release window confirmed

One of the hottest devices to be announced at CES 2012 was Nokia’s Lumia 900. Nokia and Microsoft already gave us the lowdown on the big brother of the Lumia 800, but one detail that they left out was a release date. All we had to go on was “the next few months.” Now it appears that we can narrow down that timeframe: the Lumia 900 will be launching on AT&T in March.

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The info was spilled via the Nokia Developer portal. In an otherwise typical press release announcing the Lumia 900, it is revealed that the Lumia 900 “will become available exclusively through AT&T in March.”

The Lumia 900 is, by most people’s measures, a gorgeous phone. Its polycarbonate build is complemented by a 4.3-inch display that uses ClearBlack technology for darker darks. Its software is the real deal too, sporting the latest edition of Windows Phone, version 7.5 Mango. The Lumia 900 will run on AT&T’s burgeoning LTE network.

Microsoft and Nokia wanted to wait until after the 2011 holiday season to launch the first fruits of its collaboration. This was allegedly because it wanted to have its own moment in the spotlight. This may prove to be a smart strategy: apart from maybe Intel’s Medfield announcement, the Lumia 900′s unveiling may have been the biggest smartphone news to come out of CES 2012. March shouldn’t be a crowded field for big smartphone releases, though the expected release of the iPad 3 will surely dominate tech headlines in that month.

There still isn’t any pricing info for the Lumia 900, but it would be wise for Nokia and AT&T to keep it at $200. Verizon’s annoying habit of pricing its new LTE phones at $300 may work for the Android fans who always want the latest-and-greatest. But it wouldn’t be a wise pricing strategy for a platform that’s still unfamiliar to most Americans. $200 would match it up evenly with the iPhone, which is a comparison that Microsoft and Nokia will gladly accept.