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IBM

C9560-593 IBM Tivoli Netcool/OMNIbus V7.4 Fundamentals

February 12, 2018 Lindsay

Number of questions: 70
Number of questions to pass: 54
Time allowed: 90 mins
Status: Live

This exam consists of 6 sections described below.

Section 1: Basic Architecture
Given basic knowledge of IBM Tivoli Netcool/OMNIbus (Netcool/OMNIbus) V7.4, explain the basic architecture of the Web GUI so that it is understood.
Given basic knowledge of Netcool/OMNIbus V7.4, explain the basic architecture of the ObjectServer architecture so that it is understood.

Section 2: UNIX or Linux Environment
Given basic knowledge of IBM Tivoli Netcool/OMNIbus (Netcool/OMNIbus) V7.4 and basic UNIX knowledge, configure the Netcool/OMNIbus communications file so that Netcool/OMNIbus V7.4 can be run on a UNIX platform.
Given basic knowledge of Netcool/OMNIbus V7.4, describe the communications protocols used by Netcool/OMNIbus v7.4 so that they are understood.
Given basic knowledge of Netcool/OMNIbus V7.4, configure the communication interface file GUI so that the interfaces are configured correctly for Netcool/OMNIbus v7.4.

Section 3: New User Features
Given basic knowledge of IBM Tivoli Netcool/OMNIbus (Netcool/OMNIbus) V7.4, describe how to use wires and transformations so that they may be used to launch portlets with customized data by using links from other portlets within the IBM Tivoli Integrated Portal (TIP) framework.
Given a Netcool/OMNIbus Web GUI V7.4 installation, configure Gauges to monitor event data so that gauges are available to monitor event data.

Section 4: Native Event List and the Accelerated Event Notification Client
Given an event list client, run an event list tool so that the event is modified.
Given a IBM Tivoli Netcool/OMNIbus (Netcool/OMNIbus) V7.4 installation, user with appropriate roles on Windows or UNIX platform and customer filter and view requirements, access and configure the Native Event List so that events are filtered and visible in a predefined format.
Given nco_sql prompt or an Administrator SQL interface, run basic SQL commands so that ObjectServer information is displayed.
Given a native event list client, change the event list filter so that the event list is displaying desired events.
Given an Accelerated Event Notification (AEN) client, configure the client so that AENs are configured for use.

Section 5: Web GUI Portal
Given a Web GUI installation, set event dashboard preferences so the event dashboard defaults are defined.
Given a Web GUI installation, configure the Active Event List (AEL) so the event information is displayed
Given a Web GUI installation, monitor the AEL so the event information is displayed
Given a Web GUI installation, configure the event viewer preferences so that the event information is displayed.
Given a Web GUI installation and appropriate user rights, use the event viewer to monitor the events so the event information is displayed
Given Web GUI server installed, appropriate user rights, and filter requirements create and configure filters so that Web GUI filters are configured
Given Web GUI server installed, appropriate user rights, and filter requirements create and configure views so that Web GUI views are configured.
Given Web GUI server installed and appropriate user rights, create and configure tools so that tools are configured.
Given Web GUI server installed and appropriate user rights, create and configure menus so that menus are configured.
Given the TIP user or group needs, choose role(s) so that user or group needs are fulfilled.
Given the customer environment, solution architecture and detailed user requirements, create password, startup pages and My Tasks view in Web GUI as per the user’s requirement so that user access to Web GUI is successfully configured.

Section 6: Tivoli Common Reporting
Given basic knowledge of Tivoli Common Reporting (TCR), describe the advantages of TCR so that it is understood.
Given TCR installed, and IBM Tivoli Netcool/OMNIbus (Netcool/OMNIbus) bundled report templates installed, run a TCR report or graph so that a report or graph is produced.
Given IBM Tivoli Netcool/OMNIbus (Netcool/OMNIbus Web GUI installed, customer map requirements and user with appropriate access, create a Web GUI map so that a Web GUI map is created and available in an IBM Tivoli Integrated Portal (TIP) page.
Given that Netcool/OMNIbus and the Web GUI are installed. and the user has the appropriate authority, configure the WebGUI interface to use gauges so that Web GUI gauges will be configured in the interface.
Given that Netcool/OMNIbus and the We GUI are installed. customer requirements and appropriate user rights configure the Event Dashboard portlet so that the Event Dashboard Portlet is configured.
Given that Netcool/OMNIbus and the Web GUI are installed configure event dashboards so that event dashboards configurations are complete.
Given that Netcool/OMNIbus and Web GUI are installed configure dashboards, gauges and pages to support mobile devices so that mobile device users can use Omnibus and Web GUI interfaces.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-593

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-593 Assessment: IBM Tivoli Netcool/OMNIbus V7.4 Fundamentals

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.

Overview
PartnerWorld Code: 24015001
Replaces PW Code: 24015001

Status: Live
An IBM Certified Associate – Tivoli Netcool/OMNIbus V7.4 is an individual with entry level knowledge and experience with IBM Tivoli Netcool/OMNIbus V7.4. This individual is knowledgeable about the fundamental concepts of IBM Tivoli Netcool/OMNIbus V7.4 through either hands on experience or formal and informal education. The associate should have an in-depth knowledge of the basic to intermediate tasks required in day-to-day use of IBM Tivoli Netcool/OMNIbus V7.4.

Key Areas of Competency:
Explain the basic architecture of IBM Tivoli Netcool/OMNIbus V7.4.
Configure and use IBM Tivoli Netcool/ OMNIbus V7.4 Native Event List, the Accelerated Event Notification Client, the Web GUI Portal and Tivoli Common Reporting.
Describe the options for visualizing IBM Tivoli Netcool/OMNIbus V7.4 events.

Recommended Prerequisite Skills:
Knowledge of using IBM Tivoli Netcool/OMNIbus V7.4 to monitor events – Skill level 2
Knowledge of OS, networking, and firewall concepts – Skill level 2
Knowledge of network protocols including TCP/IP and https: – Skill level 1
Knowledge of IBM Tivoli Netcool/OMNIbus V7.4 architecture – Skill level 1
Knowledge of security (SSL, data encryption) – Skill level 1
Knowledge of problem determination – Skill level 1
Knowledge of alarm protocols (SNMP, EIF, Syslog) – Skill level 1
Knowledge of tools (ping, telnet, SSH) – Skill level 1

Skill Levels:
1 – Basic Skill/Knowledge: Familiarity with basic functionality and concepts, may need to rely on assistance from documentation or other resources.
2 – Working Skill/Knowledge: Working knowledge of functionality and concepts, can use product or explain concepts with little or no assistance.
3 – Advanced Skill/Knowledge: Substantial experience with functionality or concepts, can teach others how to use functionality or explain concepts.
4 – Expert Skill/Knowledge: Extensive and comprehensive experience with functionality or concepts, can create or customize code, architecture, or processes.

QUESTION 1
In Web GUI, how can the order in which the monitor boxes appear on the Event Dashboard screen be modified?

A. It is not possible to modify the order as it is done alphabetically on view name.
B. It is not possible to modify the order as it is done alphabetically on filter name.
C. In the Edit Event Dashboard Preferences screen, drag-and-drop the monitor boxes into the desired order.
D. In the Edit Event Dashboard Preferences screen, enable the Show Assigned Filers radio button and then modify the columns number.

Answer: D

QUESTION 2
By default, how many events are displayed at one time when viewing the Event List on a mobile device?

A. 100
B. 200
C. 300
D. all events

Answer: A

QUESTION 3
Which task can be performed using gauge Click Action?

A. reset threshold
B. execute a script
C. refresh gauge data
D. execute the Active Event List tool

Answer: C

QUESTION 4
How does the event display change when an event is acknowledged?

A. The acknowledged event is forwarded to the person owning the event.
B. The acknowledged event changes to a darker shade of the same color.
C. The acknowledged event is removed and put on the acknowledged table.
D. The acknowledged event looks the same but has the acknowledged flag set.

Answer: C

QUESTION 5
Which three functions ate petfotmed by nco_sqI?

A. creates ObjectServers
B. stops the ObjectServer
C. changes the properties of the probes
D. switches modes for the J DBC gateway
E. deletes events from the alerts.status table
F. adds the tables and columns needed by the probes

Answer: B,E,F

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IBM

C9560-574 IBM Tivoli Business Service Manager V6.1

February 9, 2018 Lindsay

Number of questions: 66
Number of questions to pass: 46
Time allowed: 75 mins
Status: Live

This exam consists of 5 sections described below.

Section 1: Planning
Given access to stakeholders, technical personnel, and end users, gather customer requirements so that a document of customer requirements is available.
Given access to software support team, operating system architect, hardware deployment team, Tivoli architectural layout and database management team, define software requirements so that a document of software requirements is available.
Given a list of supported platforms, minimum hardware requirements and access to the customer’s environment, review the customer’s environment so that it is verified that the minimum hardware requirements are met.
Given the TBSM Config file for the operating system, run the Prerequisite Scanner so that it is validated that TBSM can be configured and installed on the System.
Given a list of systems that will be part of the services being modeled in TBSM, determine the scale of the implementation requirements for a stand alone or full system so that the design of the system shows that a stand alone or full system will be deployed.
Given access to appropriate technical teams and company standards, gather existing requirements and options so that an architectural document of infrastructure components is available.
Given the many TBSM supported operating systems, database types, and software integration possibilities, review current skills and missing/needed skills based on the TBSM system installation and deployment plans required by the customer so that all database and software integration skills are identified.

Section 2: Installation
Given customer requirements, DB2 Admin staff if available, and Technical Staff, Install DB2 so that the DB2 instance is ready for the new DB2 Schema.
Given the IBM Tivoli Business Service Manager (TBSM) architecture, OMNIbus architecture, authentication sources, and user configurations, configure OMNIbus so that an integrated TBSM/OMNIbus system is achieved.
Given the DB2 instance that will be used with the TBSM deployment, install the TBSM schema for DB2 instance so that the DB2 database has the proper schema.
Given access to OMNIbus ObjectServers and gateways, update the ObjectServers by using the appropriate scripts and update any affected gateway configurations so that the Netcool OMNIbus environment is ready to accept and properly process TBSM events.
Given access to DB2, the operating system, previous versions of Impact and TBSM prepare for a migration so that TBSM V6.1 is ready for migration.
Given an existing pre-6.1 TBSM environment and a fresh installation of TBSM 6.1, migrate data from the source system to the target 6.1 system so that all data and services available in the source system are available on the target system.
Given prerequisites are complete and installation information has been determined, perform the Data server installation so that the Data server is successfully installed.
Given prerequisites are complete and installation information has been determined, perform the Dashboard server installation so that the Dashboard server is successfully installed.
Given Access to the proper hardware and OS access, configure DB2 to handle load balancing and TIP High Availability (HA) so that TIP clustering is operational.
Given a functioning ITM infrastructure with TEMS, TEPS and TDW, install the Tivoli Common Agent so that TBSM can be monitored and service history can be collected.

Section 3: Configuration
Given access to technical personnel, gather customer requirements for failover, and install failover capability if required by customer so that the failover environment is installed for Tivoli Business Service Manager (TBSM).
Given ID information for LDAP configure authentication source LDAP so that TBSM connects to LDAP.
Given running TBSM and IBM Tivoli Application Dependency Discovery Manager (TADDM) systems, requirements for custom template structure if needed and jar files, configure TBSM Discovery Library Toolkit with TADDM as a data source so that TADDM resources show up as TBSM services.
Given customer requirements, data access information, database schemas, SQL queries,database team, event sources, authentication and security personnel, log in to each data source, perform SQL queries and verify data results so that valuable service data can be obtained.
Given that TBSM is installed and working properly, configure data sources that are required for the system so that data sources are properly installed on the TBSM server.
Given access to the appropriate technical personnel and planned service dependencies, configure rules with ESDA so that a working dynamic service model is created.
Given access to installed TBSM system and administrative template access, configure autopopulation rules so that service instances created from events are configured.
Given access to OMNIbus architecture and configuration, related monitoring tools, event sources, security personnel, and hardware team, verify functioning EIF probe so that an accurate event forwarding from event source products is available.
Given services are discovered using the discovery toolkit library, and user has the appropriate roles assigned, right-click a service to enable launch options, and a “launch to” or “show” menu option is selected, then a separate browser window opens the other application and displays data about that service so that TBSM launches to another application displaying data about the service.

Section 4: Administration
Given system design document or list of end users and their associated roles, configure users, groups and roles so that functional users, groups and roles which implement desired access or view Dashboards are created.
Given that IBM Tivoli Business Service Manager (TBSM) is installed and configured determine what user, role and group definitions are going to be required so that users, groups and roles are defined in the TBSM systems.
Given a working TBSM 6.1 system, create a custom view so that a working filtered list of objects is available to a target audience.
Given a working TBSM system and a user assigned to an administrator role, create pages and portlets so that creation of a new page with portlets is available.
Given customer required views defined at service template and service instance level, select creator, create canvas so that custom static cavasses are displayed as a view in the service viewer based on assigned user group.
Given a working TBSM service, customer requirements, customer event data, technical staff, information and inventory databases, define and implement event enrichment needs for services so that valuable service data can be viewed.
Given that TMSM is installed and ready for post-installation, Create, add, or modify custom Impact policies so that policies will operate properly.
Given a requirement and appropriate command line access, use the RAD shell to execute appropriate commands so that the requirement can be satisfied quickly and efficiently via the command line.
Given a working TBSM system and a user assigned to an administrator role, create new or edit existing template tree to build new score cards so that data is populated into a custom score card.
Given an installed TBSM system, start and stop server components so that components are started and stopped.
Given access to technical personnel, SLA and an installed TBSM system, define and configure a maintenance schedule for TBSM services so that the TBSM maintenance schedule is defined and configured for a service.
Given SLA definitions and documentation, review and configure SLA definitions so that SLAs are implemented in Service Templates
Given a running TBSM V6.1 system and configured Tivoli Common Reporting, create, run and convert report from Business Intelligence and Reporting Tool (BIRT) to Cognos so that reports are available in Tivoli Common Reporting.

Section 5: Performance Tuning and Problem Determination
Given an IBM Tivoli Business Service Manager (TBSM) problem requiring IBM assistance, collect TBSM troubleshooting logs so that generic TBSM logs are available when opening a support trouble ticket.
Given a functional TBSM system and access to TBSM, collect metrics from numeric status rules so that metrics collection is enabled for TBSM data.
Given a functional TBSM system and PMAT tool, review system performance and perform system tuning to achieve a Fine Tuned TBSM Database and Dashboard System.
Given access to database team, and event sources, tune data fetchers, so that valuable service model metrics are available in an efficient and timely manner.
Given a working TBSM system and appropriately backed up files, restore TBSM database from backup so that the TBSM system has been restored.
Given a functional TBSM system and Dashboard service, validate false positives in the dashboard, update event rules by using live or historical events so that dashboards provide an accurate representation of outages.
Given a functional TBSM system and Dashboard service, trouble shoot a problem by enabling specific tracing so that correct tracing is enabled to help troubleshoot errors experienced during runtime.

Sample Test for Test C9560-574

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-574 Assessment: IBM Tivoli Business Service Manager V6.1

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

QUESTION 1
Which two IBM Tivoli Business Service Manager V6.1 pages can be launched from a supported application using a page ID? (Choose two.)

A. Operator Views page
B. Service Availability page
C. Action Error Report page
D. Service Configuration page
E. Time Window Analyzer page

Answer: B,D

QUESTION 2
Which database type must be used to set up load balancing for the IBM Tivoli Business Service Manager V6.1 Dashboard Server?

A. Oracle
B. MS SQL
C. Postgres
D. IBMDB2

Answer: D

QUESTION 3
The trace Jog file on the IBM Tivoli Business Service Manager V6.1 (TBSM) Dashboard Server has been taking a huge amount of write time for the hard drive. What could be changed to free up more write time for the TBSM components?

A. immediately set the logs and trace level to defaults
B. review the trace.log file checking for errors and if it is not error-related, lower the logging level
C. change the Trace Output Format to Advanced to lower the amountofdatawithinthetrace.log
D. review the native_stdout.log process log to validate which section of TBSM iswritingtothetrace.log

Answer: B

QUESTION 4
What are three common techniques to build service models? (Choose three.)

A. Use of data fetchers
B. Use of radshell scripts
C. Use of autopopulation rules
D. Use of incoming status rules
E. Use of dependency rule policies
F. Use of External Service Dependency Adapter rules

Answer: B,C,F

QUESTION 5
Logs and trace changes affect which log(s) on the IBM Tivoli Business Service Manager V6 1 Dashboard Server?

A. activity.log
B. trace.log for the Dashboard
C. trace.log for the Data Server
D. trace.log and native_stderr.log

Answer: B

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IBM

C9560-524 IBM Tivoli Netcool/Impact V7.1 Implementation

February 7, 2018 Lindsay

Number of questions: 69
Number of questions to pass: 50
Time allowed: 90 mins
Status: Live

This exam consists of 6 sections described below.

Section 1: Planning
Given the stakeholder requirements, document the functional steps so that an IBM Netcool/Impact solution is designed.
Given the functional requirements determined by the stakeholders and the current state system architecture (if one exists), gather technical deployment requirements from the stakeholders so that a full technical architecture is documented and approved,
Given Netcool/Impact functional requirements, and architectual requirements, determine Netcool/Impact policy design standards so that the policies can be written.
Given the stakeholders for Impact, communicate and coordinate their involvement such that Impact functionality can be best utilized.
Given that functional requirements have been identified, and external resources have been established, determine the users, administrators and authentication specifics so that users can be configured within Netcool/Impact.
Given the functional requirements access the application dependencies to fulfill functional requirements and document them so that applications can be integrated.

Section 2: Installation
Given the prerequisite components, verify their setup so that the Impact Server is ready for installation.
Given available ports, additional components, password for impactadmin user, installation user, resiliency requirements and Objectserver location, identify all of the installation parameters so that installation parameters are identified in preparation for installation of Impact.
Given the approved technical architecture and verified installation prerequisites; install, test and document the Impact solution so that it is ready for use.
Given the architecture resiliency requirements, install two Impact server cluster members, configure the necessary failover points, and set up self monitoring of Impact so that all components meet the requirements for resiliency.
Given the various Impact component scripts, configure application startup so that all necessary components are running and will startup automatically upon physical server restart.

Section 3: Configuration
Given appropriate data access and the documented system architecture, configure and test Impact Data Sources such that defined data sources are operational.
Given a properly configured and accessible data source and access to the Impact GUI create data type and data source relationships so that a data model can be built.
Given that Netcool Impact has been properly installed, the name of the Netcool Impact Server is known, a valid username and password is known (optionally encrypted), a policy to execute is known, and optionally a @Identifier and @Serial if policy contains a call to the Returnevent function, configure command-line activiation of policies requirements so that policies may be executed from the command-line.
Given the anticipated event volumes and multi-policy processing, set up event processor so that processing of events is optimized with minimal conflicts.
Given that Access to Data Sources has been configured, Data Types have been created and Policies written, identify Netcool Impact Service configuration requirements so that Event Readers can be created within Netcool Impact.
Given that Services are available, configure Services such that Impact services are ready to record log messages to file.
Given a working installation of JazzSM/DASH (Jazz for Service Management/Dashboard Application Service Hub) and a working installation of Netcool/Impact V7.1 add connections to Impact from DASH so that DASH is allowed to access Impact to gain information from policies.
Given a user registry is required, configure the user registry so that all roles, groups and users are defined.
Given data from various sources and the stakeholder’s functional requirements, define data providers so that an interface is created that allows DASH to consume the required data.
Given the Impact Documentation, describe the DASH concept so that the DASH concept is understood.
Given that DASH will be used, JazzSM with DASH has been installed, the data sources and data type relationships have been established, policies are written, and that the connection between Netcool/Impact and DASH have been established, add widgets to the DASH environment so that DASH widgets are connected to and populated by Netcool/Impact UI Data Providers.

Section 4: Development
Given functional requirements, an architectural design, and policy objectives, draft a pseudo-code so that a document fully describes the critical elements of a policy defined in the functional requirements is created.
Given that Netcool Impact planning requirements have been met, proper Installation and Configuration of the Netcool Impact server has occured, and a Netcool ObjectServer is running and accessable with administrative access, determine and create Netcool ObjectServer fields to meet functional requirements so that addtional ObjectServer fields are created.
Given pseudo-code or policy flow statements with properly configured data sources and data types, develop and unit test Impact policies such that functional requirements are met.
Given policies, type of service details, and filter conditions, configure Netcool/Impact services so that policies are automatically executed.
Given that an Operator View is required, create and configure an Operator View so that data can be visualized in Netcool/Impact.
Given the system requirements and a functioning Impact system with deployed policies and services, test with relevant stakeholders so that policy output is verified.
Given the complete project requirements, identify the appropriate parties and available mechanisms to formulate and document a policy exception plan so that a document that defines the project specific policy exception plan is created.

Section 5: Administration
Given that Netcool Impact planning requirements have been met, proper Installation and Configuration of the Netcool Impact server has occurred, is running and accessible, and Project Members have been determined, configure Netcool Impact Projects so that a subset of elements stored in the global repository is grouped together into a project.
Given detailed functional requirements related to user access and roles, configure users and roles so that users have appropriate access to Impact.
Given that Impact Server A has been configured, export data from Impact Server A such that the data can be Imported into Impact Server B.

Section 6: Performance Tuning and Problem Determination
Given an installed Impact system based on technical architecture specifications, review the deployment documentation and check various outputs of systems so that a properly installed Impact system is verified.
Given an operating Impact server and performance requirements, analyze reports, identify potential data source and policy performance issues, and create recommendations for those issues so that a document describing data source and policy performance issues is created recommending appropriate actions to mitigate the issues.
Given that a functional Netcool Impact Installation is running, Logging Standards and Netcool Impact Services are configured, utilize Netcool/Impact and system tools so that performance issues may be assessed.
Given incorrect output of a policy but syntax shows no errors, test system and review logs so that problems and issues are isolated within the system.
Given that Impact Subversion is generating error messages in the log files, and the user has permissions to troubleshoot using the nci_version_control script identify and troubleshoot Impact Subversion so that SVN no longer generates error messages.

Sample Test for Test C9560-524

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-524 Assessment: IBM Tivoli Netcool/Impact V7.1 Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in:

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Classroom Course

Course Title: TN045G: IBM Tivoli Netcool/Impact 7.1 Administration and Implementation
Course Duration: 4 days
Course Number: TN045G

Course Abstract: This course teaches students how to deploy and administer IBM Tivoli Netcool/Impact through practice exercises. This course is designed specifically for anyone who might be technically responsible for the design and implementation of Netcool/Impact, a highly scalable analytics engine that adds event and service enrichment and business impact analysis for event data. You should expect exposure to all fundamental elements of Netcool/Impact with a focus on developing policies within the Netcool/Impact product and exploring the features that enhance the visualization, usability, and integration functions. The visualization enhancements are facilitated by the integration of the IBM Dashboard Application Services Hub, which is part of Jazz™ for Service Management, and Netcool/Impact features such as the UI data provider.

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IBM

C9560-519 IBM Tivoli Netcool/OMNIbus V8.1 Implementation

February 5, 2018 Lindsay

Number of questions: 70
Number of questions to pass: 57
Time allowed: 90 mins
Status: Live

This exam consists of 5 sections described below.

Section 1: Planning
Given the customer environment, tools, and network architecture, identify event sources, probes and gateways for the event management solution deployment so that a list of event sources, probes and gateways is available.
Given the number of devices, device types, and system/application monitoring, calculate the number of events so that the number of events expected is available.
Given the customer organization, users, groups, and tools, identify which user groups require access to what functions, and the type of authentication required so that the number of user access requirements is identified.
Given the Netcool Architecture, event volume, and hardware and software supported, calculate event volume and perform sizing calculation so that the required amount of hardware, memory and disk space per hardware is identified or defined.
Given the implementation requirements, design the IBM Netcool/OMNIbus architecture and type of implementation required so that the OMNIbus architecture satisfies the customer requirements.
Given an IBM Netcool/OMNIbus architecture document, network requirements, communication protocols, and customer security requirements, determine the type of security required so that the security requirements are documented.
Given the software requirements, architecture and user ID access requirements, determine the installation requirements for disk, user account and platform so that the system is prepared for the product installation.
Given the availability of prerequisite scanner utility, verify the prerequisites on target installation servers so that the prerequisites have been identified.

Section 2: Installation
Given the disk space, privileged ID and operating system dependencies install Installation Manager so ObjectServer, Web GUI and other component can be installed.
Given the disk space requirements, privileged ID and operating system dependencies install ObjectServer so that the ObjectServer is installed and running.
Given the customer environment and solution architecture, install/upgrade the required probes so that the probes and gateways are available.
Given that ObjectServer has been installed and configured, and environmental variables have been set, migrate existing ObjectServer data so that the existing ObjectServer data has been migrated.
Given the disk space, privileged ID and operating system dependencies install or upgrade Web GUI so that the Web GUI server is installed or upgraded and ready for configuration.
Given the TIP Admin ID password, with Webtop and Web GUI installed, follow export import steps so that data is migrated from Webtop 2.x into Web GUI.
Given that the ObjectServer is installed determine and configure the appropriate settings for properties files so that the properties file for ObjectServer is configured.
Given the disk space, privileged ID, operating system dependencies and type of Display ObjectServer, install Display ObjectServer so that the Display ObjectServer is up and running.
Given the supported Java versions and compatibility with previous Omnibus versions, initiate installation of Administrator and Event List so that the Administrator and Event List are installed and running.

Section 3: Configuration
Given the privileged ID with ObjectServers and Gateway installed, configure gateways between ObjectServer so that the gateway is configured between two ObjectServers.
Given that OMNIbus is installed, Netcool Architecture document, configure outbound gateways so an outbound gateway is configured and running.
Given that OMNIbus is installed, Netcool Architecture document, modify and verify the Configuration of locale, environment variable, gateway, and ObjectServer so the Process agent is managing the ObjectServer and gateway as per the Netcool Architecture document.
Given that OMNIbus is installed and Netcool Architecture document, create a deployment using Initial Configuration Wizard that could be distributed to other servers so that OMNIBus deployment was created with Initial Configuration Wizard.
Given the Installed and configured ObjectServer, Netcool Architecture document and hardware, Identify and configure the probes requested so that the requested probes are configured as per the Netcool Architecture documentation.
Given the Installed ObjectServer , installed Web GUI and Netcool Architecture document , configure the required tools so that the requested tools are available for users.
Given the installed and configured ObjectServer, and installed process agent, modify and verify the required properties file and configure the Process Agent and required user for the Process Agent so that the Process Agent is configured with the required process.
Given the Netcool Architecture, configure the Proxy Server and probes so that the Proxy server is running with probes connected.
Given the Netcool Architecture and installed ObjectServers and gateways, configure the multi-tiered architecture so that the multi-tiered ObjectServers and gateways are running.
Given the Netcool Architecture, customer requirements on event data and customer processes, modify the ObjectServer schema and create ObjectServer automations so that the ObjectServer is customized to meet requirements. .
Given the Netcool Architecture, authentication requirements and Web GUI user processes, configure Web GUI so that the Web GUI is customized to meet requirements.
Given Omnibus has been installed and configured, configure pages and views so that pages and views are customized per the customer’s requirements.
Given Omnibus has been installed and configured, use the Administrator GUI to add an external tool, so that an external tool has been configured.
Given that the Web GUI is installed and running and administrator permission is available, configure the user permissions and portlet defaults so that users permissions are configured to successfully modify/adjust portlet configurations.
Given ID requirements and installed and configured Omnibus, configure the Accelerated Event Notification (AEN) Client so that the AEN Client is configured.
Given installed and configured Omnibus, configure the https:/OSLC ObjectServer Interface so that the https:/OSLC ObjectServer interface is configured.
Given Omnibus has been installed and configured, configure https: and OSLC so that you can communicate with the probes using https: and OSLC.
Given the Installed and configured ObjectServer, Netcool Architecture document and hardware, Identify and configure the probes for remote communication so that remote configuration of probes is complete.

Section 4: Administration
Given ObjectServer has been installed and configured and ID privileges are available, perform administration tasks on the ObjectServer so that ObjectServer is administrated.
Given the customer environment, Solution architecture and detailed requirements, administer/configure the Web GUI so that the Web GUI is successfully administered.
Given the customer environment, Solution architecture and detailed requirements create backups of Web GUI so that Web GUI has successful backups.
Given the customer environment, Solution architecture and detailed requirements, deploy startup scripts so that OMNIbus components are successfully started.
Given the customer environment, Solution architecture and detailed requirements, create filters, views and maps in Web GUI as per the user’s requirement so that filters, views and maps are successfully created.

Section 5: Performance Tuning and Problem Determination
Given that there are multiple Log Files Management commands, manage log files so that log files for the ObjectServer, Probes and Gateways are configured properly.
Given that a set of probe rules has been created, check the syntax so that the probe syntax is verified.
Given that the ObjectServer is configured and running, verify the communications settings for the ObjectServer so that communication between the components is identified and verified.
Given that a Probe has been installed, check the properties file so that the properties files are configured properly.
Given Tivoli Netcool OMNIbus has been installed, configure and verify the OMNIbus environment variables, so that the environment variables have been configured.
Given Tivoli Netcool OMNIbus has been installed and configured, customize OMNIbus ObjectServer configuration such that the ObjectServer performance is optimal.

Sample Test for Test C9560-519

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

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This exam has an Assessment Exam option: A9560-519 Assessment: IBM Tivoli Netcool/OMNIbus V8.1 Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Classroom Course

Course Title: IBM Tivoli Netcool/OMNIbus 8.1 Installation and Configuration

Course Duration: 3

Course Number: TN025G
Course Abstract: This course teaches you to perform a complete installation of IBM Tivoli Netcool/OMNIbus 8.1. Through lectures and extensive hands-on exercises, you learn all the steps necessary to perform an installation, including hardware sizing, confirming software prerequisites, installation, creation of ObjectServers, installation of probes, installation of gateways, configuring high availability, and deploying historical event reporting. Throughout the course, you practice your knowledge through extensive hands-on exercises that emphasize the skills taught in the lectures. The lab environment for this course uses the Red Hat Linux platform.

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IBM

C9560-515 IBM SmartCloud Application Performance Management V7.7 Fundamentals

February 2, 2018 Lindsay

Number of questions: 50
Number of questions to pass: 36
Time allowed: 90 mins
Status: Live

This exam consists of 6 sections described below.

Section 1: Product Oveview
Given customer monitoring requirements and IBM SmartCloud Application Performance Management (SCAPM) User Guide list the component products in SCAPM so that the user understands the components available.
Given knowledge of SCAPM V7.7, describe the components of that portion of APM 7.7 known as IBM Performance Management for Applications and Infrastructure (formerly known as Application Insight 1.2) so that IBM Performance Management for Applications and Infrastructure is understood.
Given knowledge of SCAPM V7.7 and SCAPM V7.7 documentation, describe the agent metric data included in the SCAPM package so that agent metric data is understood.
Given knowledge of Application Performance Diagnostics (APD) and access APD Wiki, describe APD so that APD is understood,
Given knowledge of SCAPM V7.7, list the databases for which SCAPM V7.7 includes a monitoring agent so that database monitoring agents included in SCAPM V7.7 are described.
Given knowledge of SCAPM V7.7, list the virtual environments for which SCAPM V7.7 includes a monitoring agent so that virtual environment monitoring agents included in SCAPM V7.7 are described.
Given knowledge of SCAPM V7.7, list the resources for which ITCAM for Applications includes a monitoring agent so that resources for which ITCAM for Applications includes a monitoring agent is described.
Given knowledge of SCAPM V7.7, list the ITCAM products and agents included with SCAPM V7.7 so that the ITCAM products and agents included with SCAPM V7.7 are understood.

Section 2: SCAPM UI
Given knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7 and the SCAPM UI, describe the content and functions available from the Getting Started page of the SCAPM UI so that the user is aware of the content available.
Given access to SCAMP UI, describe how to view data in the SCAPM UI so that a user can navigate the enterprise view.
Given knowledge of SCAPM V7.7 and the SCAPM UI, describe the content and functions available on the Application Status Overview page of the SCAPM UI so that the user understands the Application Status Overview.
Given an understanding of Application and System metrics, choose the appropriate metric value so that the user can drill down into an associated value of a metric.
Given SCAPM UI server running and supported browser to log in, describe how to customize the dashboard so that SCAPM UI dashboard is customized with new layout.
Given a basic understanding of the SCAPM V7.7, describe the function of the Transaction Performance Summary group widget so that a user understands the Transaction Performance Summary group widget.
Given an understanding of Application and System metrics,describe the widget metric so that the metric is understood.
Given appropriate permissions to change thresholds and having knowledge of SCAPM UI, use change the System Threshold so that the new value is used.
Given SCAPM documentation URL, describe how to add a monitored resource to an application so that a monitored resource is added to an application.
Given knowledge SC APM documentation, describe how to find the definition of a metric for a given component so that a metric can be understood.
Given an understanding of the SCAPM UI ,choose an item from the Instance widget box so that the metric value is displayed.
Given an understanding of the SCAPM UI ,view the End User Transaction data so that it can be determined how end user transactions are performing.
Given access to SCAMP UI or the Tivoli Enterprise Portal (TEP), describe how to find historical data so that a user can find historical data.
Given a basic understanding of the SCAPM V7.7, describe where client, application and transaction groups are configured so that configuration location for the client and transaction groups in the TEP is located.
Given a basic understanding of the SCAPM V7.7, access diagnostic dashboards so that diagnostic dashboards are available.
Given SCAPM UI server running and IBM Tivoli Monitoring (ITM) data provider connected at SCAPM UI server, describe data prefetch interval so that data prefetch interval is understood.
Given SCAPM UI server running, ITM products configured and a supported web browser, add data providers as required so that additional data providers are available.
Given a basic understanding of the SCAPM V7.7, explain how to find additional detail for events displayed in the SCAPM UI so that additional detail is available.

Section 3: TEP
Given the Tivoli Enterprise Portal (TEP) URL and TEP Login and access to the Situation Event Console, describe where the alerts are in TEP so that the location of the alerts in TEP is known.
Given access to IBM SmartCloud Application Performance Management (SCAPM) UI, describe where to locate the threshold violation value and the current value so that a user can view current and violation values of a threshold
Given a basic understanding of theSCAPM V7.7, describe the navigator types available in the TEP so that the available navigator types are understood.
Given IBM Tivoli Monitoring Infrastructure servers running with TEMS and TEPs, log in to TEP using one of the three methods to connect, select, add or modify any workspace so that the navigation in the TEP were described.
Given access to SCAPM UI, describe various transaction tracking topology views so that a user can describe and locate the various transaction tracking topology views.
Given knowledge of SCAPM V7.7 and TEP, create a situation so that a situation is created.

Section 4: SCAPM Agent Objectives and Functionality
Given Knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7, enable data provider for SCAPM UI so data provider for SCAPM UI is enabled.
Given knowledge of SCAPM V7.7, list the interfaces that can be used to configure SCAPM V7.7 so that interfaces used to configure SCAPM V7.7 are listed.
Given knowledge of SCAPM V7.7, list the notification options available to SCAPM agents so that notification options available for SCAPM agents are listed.
Given Knowledge of SCAPM V7.7, Explain how to update application support for SCAPM agents so that a description of application support installation into TEP components is available.
Given knowledge of SCAPM V7.7 and SCAPM agents, describe benefits of agentless monitoring so that benefits of agentless monitoring is understood.
Given knowledge of SCAPM V7.7, list the agents which are used for running synthetic transactions so that descriptions of agents which are used for running synthetic transactions is available.
Given Knowledge of SCAPM V7.7, describe the components used to create run the robotic scripts so that Response Time Monitoring is understood.
Given knowledge of SCAPM V7.7, explain the transaction filtering provided by the IBM Tivoli Composite Application Manager for Transactions Application Monitoring Configuration Editor so that transaction filtering provided by the ITCAM for Transactions Application Monitoring Configuration Editor is understood.

Section 5: Infrastructure
Given knowledge of IBM SmartCloud Application Performance Manager (SCAPM) V7.7, explain the function and features of the Tivoli Enterprise Portal (TEP) server so that the TEP is understood.
Given knowledge of SCAPM V7.7 ,describe the function of Tivoli Enterprise Monitoring Server (TEMS) so that the TEMS is understood.
Given Knowledge of SCAPM V7.7, describe the function of the Summarization and Pruning Agent (SPA) so that the SPA is understood.
Given knowledge of SCAPM V7.7, describe the function of the Warehouse Proxy so that the Warehouse Proxy is understood.
Given knowledge of SCAPM V7.7,describe the function of workflows so that workflows are understood.
Given knowledge of SCAPM V7.7, describe how DLAs work with SOA agent so that a list of DLAs and how they work with SOA agent is determined.
Given knowledge of SCAPM V7.7, describe Tivoli Common Reporting (TCR) components and their usage so that a TCR is understood.

Section 6: Performance Tuning and Problem Determination
Given knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7 and the SCAPM UI, describe how to troubleshoot the SCAPM UI so that so that SCAPM UI troubleshooting is understood.
Given knowledge of SCAPM V7.7, describe how to troubleshoot the Tivoli Enterprise Portal (TEP) so that TEP troubleshooting is understood.
Given Knowledge of SCAPM V7.7, describe how to troubleshoot the ITM infrastructure so that general troubleshooting steps for the ITM infrastructure are understood.

Sample Test for Test C9560-515

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.
Study Guide PDF here

This exam has an Assessment Exam option: A9560-515 Assessment: IBM SmartCloud Application Performance Management V7.7 Fundamentals

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Course Title: IBM TCAM for Transactions 7.3 Implementation and Administration
Course Duration: 4.0 Days
Course Number: TM662G

Course Abstract: IBM Tivoli Composite Application Manager for Transactions is an application monitoring tool. It comprehensively monitors, tracks, alerts, and reports the availability and response time of customer business applications. Applications range from desktop clients to complex distributed composite web applications. In this course, you learn about the features of this product and how the product fits into the ITCAM family of products. You also learn how to install and configure the product, how to monitor applications, and how to track transactions. This course features extensive hands-on lab exercises.

Business Partners – This course does qualify for You Pass We Pay.

Course Title: IBM Tivoli Monitoring 6.3 Advanced Administration

Course Duration: 2 days

Course Number: TM063G

Course Abstract: This two-day course teaches the skills necessary to administer IBM Tivoli Monitoring and the Tivoli Enterprise Portal. The Tivoli Enterprise Portal is used by IBM Tivoli Monitoring, IBM Tivoli Composite Application Manager, and OMEGAMON XE and DE to manage your enterprise environment. In this course you learn about creating queries, links, situations (enterprise and private), autonomous agents, policies, agentless monitoring, and event integration with Netcool/OMNIbus and Tivoli Enterprise Console. This training class is provided in a classroom environment with multiple opportunities for hands-on lab practice. The scenarios used in this class are based on IBM Tivoli Monitoring version 6.3.

Business Partners – This course does qualify for You Pass We Pay.

Overview
PartnerWorld Code: 24018101
Replaces PW Code: Not Applicable

Status: Live
An IBM Certified Associate – SmartCloud Application Performance Management V7.7 is an individual with entry level knowledge and experience with SmartCloud Application Performance Management V7.7. This individual is familiar with the IBM SmartCloud Application Performance Management V7.7 user interface, and TEP, through either hands on experience, or formal or informal education. The associate should have knowledge of the basic to intermediate tasks required in day-to-day use of IBM SmartCloud Application Performance Management V7.7.

Key Competencies:
Explain the functionality and infrastructure of IBM SmartCloud Application Performance Management V7.7.
Describe how to use Tivoli Monitoring V6.3 data.
Knowledge of IBM SmartCloud Application Performance Management V7.7
Knowledge of IBM SmartCloud Application Performance Management V7.7 User Interface Navigation
Describe Tivoli Monitoring V6.3 Event Management.
Understand common application availability and performance metrics including common IT resources.

Recommended Prerequisite Skills

Prerequisite Skills:
Working knowledge of enterprise systems and application management – Skill level 2
Working knowledge of browser usage – Skill level 2
Working knowledge of IBM SmartCloud Application Performance Management V7.7 infrastructure components – Skill level 2
Working knowledge of IBM Tivoli Monitoring V6.3 – Skill level 2
Working knowledge of OS and networking – Skill level 2
Working knowledge of Tivoli Enterprise Monitoring Agents (TEMA) – Skill level 2
Working knowledge of the enterprise-wide monitoring capabilities of IBM SmartCloud Application Performance Management V7.7 – Skill level 2
Working knowledge of problem determination – Skill level 2

QUESTION 1
Which three options are valid for threshold limits in the IBM SmartCloud Application Performance Management user interface?

A. Fatal
B. Critical
C. Normal
D. Warning
E. Operational
F. Informational

Answer: A,D,F
Reference: https:://publib.boulder.ibm.com/infocenter/tivihelp/v63r1/topic/com.ibm.apm.doc_7.6/apmui76 _user.pdf (page 231)

QUESTION 2
What are the benefits of workflows (sometimes called policies)?

A. They allow taking more than one action either in parallel or sequentially.
B. They allow sending data to a problem ticketing system to open a problem record.
C. They allow using robotic scripts to execute a transaction and receive transaction response times.
D. They allow evaluating a variable value against a previous value to determine if a situation is occurring.

Answer: D

QUESTION 3
Which information is provided on the Events tab of the IBM SmartCloud Application Performance Management (SCAPM) V7.7 user interface (Ul)?

A. The events forwarded to IBM Tivoli Netcool/OMNIbus.
B. All events where the SCAPM Ul user defined threshold is breached.
C. IBM Tivoli Monitoring (ITM) situation events for SCAPM Ul defined application(s).
D. All ITM situation events available in the Tivoli Enterprise Portal.

Answer: A

QUESTION 4
Which IBM SmartCloud Application Performance Management component is used to create a script for automated Citrix user interface testing?

A. Citrix ICA Reporter
B. Mercury LoadRunner
C. Rational Performance Tester
D. Rational Transaction Script Tester

Answer: A

QUESTION 5
How is the Application Management Configuration Editor started?

A. Log in to Tivoli Enterprise Portal and choose Application Management Configuration from the Edit menu.
B. Open Manage Tivoli Enterprise Monitoring Services and choose the Application Management Configuration Editor.
C. Log into Tivoli Enterprise Portal Server and start the command:/opt/iBM/iTM/bin/itmcmd config -A a2.
D. Log in to the IBM SmartCloud Application Performance Management user interface and choose the Application Management Configuration Editor from the AH My Applications widget box.

Answer: A

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IBM

C9560-507 IBM Tivoli Monitoring V6.3 Implementation

January 31, 2018 Lindsay

Number of questions: 68
Number of questions to pass: 50
Time allowed: 90 mins
Status: Live

This exam consists of 5 sections described below.

Section 1: Planning
Given a customer with a timeline, determine the scope of a monitoring project so that a Statement of Work and project plan are created.
Given the requirements to implement ITM 6.3 and the knowledge of the customer’s organization, determine what is to be monitored so that there is an understanding of customer’s monitoring requirements.
Given the customer network diagram and a basic ITM 6.3 architecture, identify network ports and request to open and test the networking so that firewall requirements are outlined and verified.
Given the customer’s operating environment and monitoring requirements, determine the OS agent platforms so that corresponding OS agents can be deployed.
Given the ITM High Availability (HA) Guide and the customer’s business needs, determine the customer’s requirement for a high availability environment so that an ITM 6.3 HA design plan is created.
Given the sizing and the architecture of the monitoring environment, determine how many Hub Tivoli Enterprise Monitoring Server (Hub TEMS) and RTEMS are necessary to support the monitoring environment so that an initial version of an ITM V6.3 solution architecture document is created.
Given the customer’s monitoring and reporting requirements and the ITM 6.x Warehouse Load Projections spreadsheet, determine the length of historical data collection and size the data warehouse so that historical configuration parameters have been defined and the required storage capacity for historical data is identified.
Given the ITM 6.3 architecture document with estimated agents to be deployed, define the size of the ITM 6.3 environment so that the appropriate hardware will be deployed.
Given the LDAP or Active Directory server to authenticate, define the authentication method so that the authentication method is defined.
Given an understanding of customer’s monitoring requirements, review authorization options and define TEPS user groups as required so that TEPS users will have access and permissions required to perform assigned monitoring functions.
Given a basic understanding of ITM software implementation and knowledge of the ITM installation documentation, review the ITM Installation and Setup Guide and run the prerequisite scanner so that ITM prerequisites are determined.
Given a basic knowledge of ITM architecture concepts , ITM deployment, and the customer’s monitoring requirements, determine the most appropriate installation methods so that an implementation and deployment plan for Tivoli Monitoring infrastructure and monitoring agents is developed.
Given the scope of the monitoring project and a knowledge of the customer’s monitoring environment, review available event management facilities and document any need for ITM event integration so that ITM events can be displayed on an event management console if required.
Given knowledge of customer’s monitoring requirements and knowledge of what is to be monitored, assess whether there is a need for agentless monitoring, as well as or instead of standard OS agents, in the ITM environment so that requirements for agentless monitoring can be included in the ITM architecture diagram and hardware resources to support agentless monitoring can be sized appropriately.
Given experience and knowledge with ITM, describe the features and functions that allow ITM agents to run independently of the TEMS so that the features and functions of Agent Autonomy have been described.
Given a knowledge of ITM concepts and the customer’s operating environment, determine what type(s) of the TEP client will be used so that ITM users can be provided with accurate instructions on accessing the TEP client.
Given the dashboard requirements for an organization, describe requirements for JAZZ and Dash so that business needs are met.
Given the data reporting requirements for an organization, describe requirements for Jazz and Tivoli Common Reporting (TCR) so that business needs are met.

Section 2: Installation
Given the scope of the monitoring project and a statement of what is to be monitored, verify the compatibility of IBM Tivoli Monitoring (ITM) and customer software components and download required ITM software install media so that correct version of each required ITM component is available to install.
Given an ITM Installation and Deployment Guide, an action plan to address any inadequate or missing requirements and a basic knowledge of the ITM deployment and the servers where each component is to be installed, install the OS, hardware and software prerequisites so that requirements for all ITM infrastructure components are fulfilled.
Given the installation media and the host system, install and configure the supporting RDBMS so that it supports the TDW and/or the TEPS.
Given the ITM 6.3 architecture, take the required actions for Hub TEMS , RTEMS, TEPS, Tivoli Enterprise Portal (TEP) client, TDW and the agents so that the components of ITM environment are installed.
Given the storage capacity and installation media, populate the depot so that the remote installation of OS and non OS agent can be completed.
Given an installed ITM environment at required version level, the knowledge of the ITM tool, the target business requirement and enabled self describing feature on TEPS, supported agents, and any remote TEMS, take the required actions so that self-describing agent capability can be deployed.
Given basic knowledge of ITM and agent installation, use the self-describing agent feature correctly and install application support at the TEMS and TEPS as required so that agent monitoring data will be displayed correctly in the TEP.

Section 3: Configuration
Given installed base components of the IBM Tivoli Monitoring (ITM) and the ITM installation guide, the deployment architecture and basic knowledge of the ITM solution, configure the Tivoli Enterprise Monitoring Server (TEMS) so that TEMS can run according to required business needs.
Given installed base components of the ITM and installed DBMS for Tivoli Enterprise Portal Server (TEPS) and Tivoli Data Warehouse (TDW), the IBM Tivoli Monitoring installation guide, the deployment architecture and basic knowledge of the ITM solution, configure the TEPS so that the ITM environment can run according to required business needs.
Given installed base components of the ITM and installed DBMS for TDW, the ITM installation guide, the deployment architecture and basic knowledge of the ITM solution, configure the Summarization and Pruning Agent (SPA) so that the SPA can run according to required business needs.
Given installed base components of the ITM and installed DBMS for Data Warehouse, the ITM installation guide, the deployment architecture and basic knowledge of the ITM solution, configure the Warehouse Proxy so that the Warehouse Proxy can run according to required business needs.
Given installed base components of the ITM and the ITM installation guide, the deployment architecture and basic knowledge of the IBM Tivoli Monitoring Solution, configure the OS monitoring agent so that the OS monitoring agent can run according to required business needs.
Given installed base components of the ITM and the ITM installation guide, the deployment architecture and basic knowledge of the ITM solution, configure the Tivoli Enterprise Portal (TEP) so that the TEP can run according to required business needs.
Given a working ITM environment, configure components so that ITM is highly available.
Given access to event management system, TEMS, and installation guides, configure the integration with event management so that ITM integration to the Event Management System can be completed.
Given a deployed and running ITM Infrastructure (TEP, TEPS, TEMS and/or secondary TEMS), configure agents so that they are correctly connected to a TEMS.
Given a working ITM environment, installed and configured WPA and SPA and Application Support for selected agents, and a customer’s historical data collection and reporting requirements, configure historical data collection so that required historical data can be collected, summarized and pruned correctly.
Given an installed ITM environment at required version level, the knowledge of the ITM tool, the target business requirement, take the required actions so that range partitioning for TDW can be completed.
Given a working ITM environment describe the functions of Agent Management Services (AMS) so that it can be used to monitor and manage agents.

Section 4: Administration
Given an installed and running IBM Tivoli Monitoring (ITM) environment, and the knowledge of the ITM products, verify the installed components are running appropriately so that their connection status to the Hub can be confirmed.
Given a running ITM V6.3 Infrastructure that is installed and configured correctly and ITM administrator User ID, use the TEP interface so that users are created with appropriate access rights and roles.
Given an installed, configured and running ITM environment, and knowledge of the IBM Tivoli Monitoring product, access the TEP so that data visibility for monitored items can be demonstrated and confirmed.
Given a working ITM environment and the authority to create situations, examine the product provided situations and create a custom situation so that customer requirements can be met.
Given a working ITM environment, periodically verify ITM disk space so that normal operation and file growth are accommodated.
Given access to an implemented ITM system, back up the TEPS database so that a restore of the TEPS database can be successfully performed, if required.
Given a working ITM environment, back up the Hub TEMS objects so that after restoration, the Hub TEMS is fully operational at the state in which the backup was taken.

Section 5: Perforance Tuning and Problem Determination
Given access to IBM Tivoli Monitoring (ITM), review the installation logs so that errors or failures can be identified.
Given access to a correctly implemented ITM, set the Java Heap Size so that the Tivoli Enterprise Portal Server (TEPS) can handle multiple concurrent logins.
Given access to the application and system log, review and analyze the logs so that any issues or error are identified.
Given access to the server, enable user and component auditing so that all changes are tracked.
Given access to the TEP with permission to modify situations, ensure that monitoring situations are running at an appropriate frequency so that the correct sampling frequency is entered per the customer requirements.
Given the customer requirements and TEP access, review the self-monitoring topology so that the agents are distributed appropriately across the monitoring infrastructure.
Given the number of concurrent users on an https:, Apache, or IIS Web server, tune the Web server so that concurrent users connectivity is optimized.
Given access to the server, configure logging so that logging levels and parameters are set appropriately for the production environment.

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

This exam has an Assessment Exam option: A9560-507 Assessment: IBM Tivoli Monitoring V6.3 Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.

This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Course Title: IBM Tivoli Monitoring 6.3 for Implementers – New

Course Duration: 3.0 Days

Course Number: TV355G

Course Abstract: With IBM Tivoli Monitoring, you can manage your systems graphically, dynamically, and flexibly. A browser-enabled interface helps transform systems management data into information you need to keep systems available. In this course, you learn how to implement IBM Tivoli Monitoring version 6.3. This training class is provided in a classroom environment with multiple opportunities for hands-on lab practice.

Business Partners – This course does qualify for You Pass We Pay.

Related Certifications
IBM Certified Deployment Professional – Tivoli Monitoring V6.3
IBM Cloud : Cloud Integration – Dev Ops
PartnerWorld Code: 24002909

IBM Certified ADP – IBM Service Management Network and Service Assurance V4
IBM Cloud : Cloud Integration – Dev Ops
PartnerWorld Code: 24109104

IBM Certified ADP – IBM Service Management Service Availability and Performance Management V4
IBM Cloud : Cloud Integration – Dev Ops
PartnerWorld Code: 24109304

IBM Certified ADP – IBM Service Management Service Delivery and Process Automation V4
IBM Systems : Middleware
PartnerWorld Code: 24109404

Available Languages
English, Japanese
Related Certifications
There are 4 certifications associated with this exam.
View certificate here
Sample Exam
The Sample Exam contains a subset of questions similar to those found on the actual exam
Open Sample Exam PDF

QUESTION 1
A customer must perform trend analysis for future growth. Which product should be included in the design?

A. IBM System Director
B. IBM Tivoli Common Reporting
C. IBM Tivoli Performance Analyzer
D. IBM Tivoli Monitoring Agent Builder

Answer: C

QUESTION 2
Which three database products are supported for the Tivoli Data Warehouse database? (Choose three.)

A. Derby
B. Oracle
C. Sybase
D. MS SQL
E. IBM DB2
F. IBM Informix

Answer: B,D,E

QUESTION 3
How many agents can share the base listening port (1918) on a single network interface if EPHEMERAL=Y is not specified?

A. There is no limitation.
B. Only 1 agent can use this port.
C. Only 16 agents can use this port.
D. Only 32 agents can use this port.

Answer: C

QUESTION 4
When configuring the Summarization and Pruning Agent, which three databases can be specified for the Tivoli Data Warehouse? (Choose three.)

A. Derby
B. Oracle
C. Sybase
D. IBM DB2
E. IBM Informix
F. MS SQL (SQL Server)

Answer: B,D,F

QUESTION 5
A Tivoli Enterprise Portal Server (TEPS) is running on the server portal01. Users are unable to connect to the TEPS server with the Java Web Start Client and the error message says: KFWITM009I The Tivoli Enterprise Portal Server is still being initialized and is not ready for communications.
Which log file contains additional details?

A. <ITM HOME>/logs/portal01_hd_4*.log
B. <ITM HOME>/logs/portal01_cq_4*.log
C. <ITM HOME>/logs/portal01_ms_4*.log
D. <ITM HOME>/logs/portal01_cms_4*.log

Answer: B

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IBM

C9560-503 IBM Tivoli Monitoring V6.3 Fundamentals

January 29, 2018 Lindsay

Number of questions: 65
Number of questions to pass: 47
Time allowed: 90 mins
Status: Live

This exam consists of 6 sections described below.

Section 1: IBM Tivoli Monitoring Infrastructure
Given a basic understanding of IBM Tivoli Monitoring (ITM), describe ITM and the various components such as IBM Tivoli Enterprise Portal Server (TEPS), Tivoli Enterprise Monitoring Server (TEMS), agents, the data warehouse and event synchronization so that the ITM infrastructure and its functions have been explained.
Given a basic understanding of ITM, describe the most common Tivoli Enterprise Monitoring Agents and their functions so that the functions of the Tivoli Enterprise Monitoring Agent have been explained.
Given a basic understanding of ITM, describe the TEMS component and its function so that the purpose of the TEMS has been defined.
Given a basic understanding of ITM, describe the TEPS component and its function so that the purpose of the TEPS has been defined.
Given a basic understanding of ITM, describe the TEPS component and its function so that the purpose of the TEPS database has been defined.
Given a basic understanding of ITM, describe the TEP clients so that the TEP client has been defined.
Given a basic understanding of ITM, describe the usage of the data warehouse so that the data warehouse has been defined.
Given basic familiarity with ITM, describe what the Warehouse Proxy agent (WPA) does, what it monitors and where it can be installed so that the functions of the WPA have been defined.
Given basic familiarity with ITM, describe what the SPA does, what it monitors and where it can be installed so that the SPA has been defined.
Given basic familiarity with ITM, describe what the Manage Tivoli Enterprise Monitoring Services is, what platforms it runs on and what basic functions it provides so that the functions of the Manage Tivoli Enterprise Monitoring Services have been explained.
Given basic familiarity with ITM, describe how ITM is able to forward situation events from ITM to Tivoli Netcool/OMNIbus, as well as sync updates in Tivoli Netcool/OMNIbus back into ITM so that the integration between these products has been defined.
Given the requirement that operations staff get a console view of all incoming and open alerts from ITM and that the ITM Situation Event Console can handle only a limited number of events in any given period successfully, describe why and when would you choose to implement an external event console so that the purpose of when and why to use an external event console has been defined.
Given basic operator experience with ITM, explain how application support is the collection of configuration data (workspaces, situations, queries, help, Take Actions, etc.) needed by TEMS, TEPS, and the TEP clients that allows ITM data to be viewed by a user so that application support has been defined.

Section 2: Using Monitoring Data
Given the need to perform useful event monitoring, and using the workspaces found within the Tivoli Enterprise Portal (TEP), review the various data elements by which a monitoring agent keeps track of the state of a managed system. Determine the current properties and status of these managed systems, using these data elements (attributes), to determine meaningful criteria for analysis so that appropriate thresholds can be determined and defined in situations.
Given the need to perform useful event monitoring, state how related attributes are packaged together for ease of use in the Tivoli Enterprise Monitoring Server (TEMS) so that attribute groups and their purpose have been defined.
Given the need of the ITM user to fully understand the data streams within ITM to be able to correctly plan and implement a well performing Monitoring environment, list the data available from ITM and match these with the requirements from the users so that a document with full description of all required monitoring data with their properties is available.
Given the requirement from the TEP user to have the monitoring data available in a specific format, describe how a TEP view should be adapted to display these data so that the TEP view has been modified and saved.
Given the requirement to visualize monitoring data on the TEP client according to user requirements, new queries have to be created and used within a View/Workspace so that a new query is now available from the Query selection list.
Given the requirement of the TEP user to export monitoring data from a TEP view to an external file, describe the actions needed to achieve this so that a new file with monitored data is available from the TEP view.
Given the requirement from TEP users to visualize monitoring data on the TEP Client in different formats, list the types of views that can be created in a TEP Workspace so that the types of views have been defined.

Section 3: IBM Tivoli Monitoring Usage
Given basic familiarity with IBM Tivoli Monitoring V6.3 (ITM), describe how individual components are stopped and started on different platforms, using ITM functionality so that the process to stop/start ITM components has been explained.
Given a basic understanding of ITM, describe the different types of users, including Administrators, Operations, Support teams, and Management so that the users and their roles have been defined.
Given the need to create a new user, log on to the TEP, create the user and assign the appropriate permissions so that the user ID has been created and is ready for use.
Given basic familiarity with ITM, describe what a workspace is, what it can display, its properties, what is delivered as default and what can be changed so that workspaces within ITM have been defined.
Given the need to enable workspace admin mode, log on to the TEP, grant the required permissions to the selected user ID, log on with the changed user ID and enable workspace admin mode so that the workspace admin mode is enabled.
Given basic ITM knowledge, describe what level of data can be collected, what the options are to limit or increase the amount of data collected so that ITM data collecting options have been defined.
Given an existing View on the TEP, describe how you can limit the scope of the rows returned from the Query so that a new view has been modified to the requirements of the TEP user.
Given the user requirement to visualize a specific time frame of monitoring data for a specific server or servers for a specific set of attributes, explain how this time span should be set on the view so that the modified view reflect the new time selection criteria.
Given the end user requirements for which monitoring data are to be collected, define an attribute group to be collected with its specific settings so that the historical data files will be created at the TEMA or TEMS and data will be sent to the warehouse.
Given the requirement of TEP administrators to distribute groups of objects (historical configurations and situations) to the same list(s) of systems, use the Object Group Editor to assign these objects in group to managed systems or lists of managed systems so that historical configurations and situations are grouped to the appropriate servers.
Given the requirement to launch external applications from the TEP client, describe the main features of this function so that the launch feature has been described.
Given basic operator experience with ITM, describe how a user can navigate to Take Action on a local or remote managed system and then run an Action (either a pre-defined Action or a custom command) so that the use of Take Action has been defined.

Section 4: IBM Tivoli Monitoring Navigation
Given basic experience with IBM Tivoli Monitoring V6.3 (ITM), explain how the Navigator view provides access to the data that ITM collects via a hierarchical structure (Physical by default, Custom/Logical when defined as needed) so that the functions of the navigator tree have been explained.
Given basic familiarity with ITM, describe how one can use the Edit Navigator View button from the Tivoli Enterprise Portal (TEP) client to create a new Navigator View so that the process to create a new Navigator view is defined.
Given basic familiarity with ITM, describe what a Logical Navigator View is and why it might be used (as opposed to the default Physical Navigator View) so that the use of a Logical Navigator View is understood.
Given basic familiarity with ITM, describe how a user can navigate from the default workspace to another workspace for the same Navigator item so that the capability to attach multiple workspaces to a single Navigator item is demonstrated.
Given basic familiarity with ITM, describe how to link workspaces in the TEP client so that navigating to one particular workspace directly from another workspace is illustrated.

Section 5: IBM Tivoli Monitoring Event Management
Given the need to perform useful event monitoring, and using the Tivoli Enterprise Portal (TEP) features found in the situation editor, determine how related managed systems are grouped together for ease of replication of common analysis criteria so that when a situation is added or changed, the change is proliferated across all related managed systems, reducing error and providing consistency.
Given the need to perform proactive event management at times, and using the features provided in the TEP, state reasons why event analysis with alerts is enough (based on a situation), and when there are times that more automated actions are required (based on a policy).
Given the need to perform proactive event management at times, and using the features provided in the TEP, state reasons why the ITM framework event analysis would be conducted by sampling of data, as opposed to the determination of a pure event so that the difference between pure and sampled events has been defined.
Given the need to perform event management and analysis to reduce business outages, and using the features provided in the TEP, describe the steps at a high level of setting up a situation and assigning it to a managed system so that a situation has been set-up and assigned.
Given the need to perform event management and analysis to reduce business outages, and using the features provided in the TEP, describe how and why one would use the feature ‘Situation Persistence’ when defining a situation.
Given the need to perform event management and analysis to reduce business outages and to find quick resolutions, using the features provided in the TEP, describe the difference between creating a situation from the situation editor (start from icon), or creating a situation from the navigator tree so that the various ways to create a situation have been described.
Given the need to perform event management and analysis to reduce business outages and to find quick resolutions, using the features provided in the TEP, describe how and why one would use the feature ‘Event Acknowledgement’, to take ownership of a situation event when it occurs so that the Event Acknowledge feature has been explained.
Given basic familiarity with ITM, describe how pure and sampled situation events are closed so that the difference between pure events and sampled events is defined.
Given the need to perform event management and analysis, to reduce business outages and to find quick resolutions, using the features provided in the TEP, describe how and why one would need to associate a situation with a navigator item so that how to associate a situation with a navigator item has been defined.
Given the need to perform event management and analysis to reduce business outages and to find quick resolutions, using the features provided in the TEP, describe how and why one would use the feature ‘Expert Advice’ when defining a situation so that the Expert Advice feature has been described.
Given basic familiarity with ITM, describe the differences between reflex automation and workflow automation so that users can distinguish between the two.
Given basic familiarity with ITM, describe the kind of data that can be used in a situation and displayed in a situation event so that the use of Display Item in situations is defined.
Given basic familiarity with ITM, describe the function of monitored, statistical, and historical baselines in a data view so that the value of using monitored baselines in a view is understood.

Section 6: Fundamentals of IBM Tivoli Monitoring Problem Determination
Given basic knowledge of IBM Tivoli Monitoring V6.3 (ITM), describe how a user can determine if a component of the ITM is failing so that a user can determine what may be failing within the ITM architecture.

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

This exam has an Assessment Exam option: A9560-503 Assessment: IBM Tivoli Monitoring V6.3 Fundamentals

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Course Title: IBM Tivoli Monitoring Fundamentals

Course Duration: 3 Days

Course Number: TM023

Course Abstract: IBM Tivoli Monitoring products monitor the performance and availability of operating systems and applications. In this course you learn about the Tivoli Monitoring architecture and how to navigate the Tivoli Enterprise Portal. You also learn how to manage situation events, visualize real-time and historical data, manage user authorities, and publish monitoring workspaces.

Business Partners – This course does qualify for You Pass We Pay.

Overview
PartnerWorld Code: 24120102
Replaces PW Code: 24120101

Status: Live
An IBM Certified Associate – Tivoli Monitoring V6.3 is an individual with entry level knowledge and experience with IBM Tivoli Monitoring V6.3. This individual is knowledgeable about the fundamental concepts of IBM Tivoli Monitoring V6.3 through either hands on experience or formal and informal education. The associate should have an in-depth knowledge of the basic to intermediate tasks required in day-to-day use of IBM Tivoli Monitoring V6.3.

To attain the IBM Certified Associate – Tivoli Monitoring V6.3 certification, candidates must pass 1 test.

Key Areas of Competency:
Explain the functionality and infrastructure of IBM Tivoli Monitoring
Describe how to use Tivoli Monitoring V6.3 data
Customize Tivoli Monitoring V6.3 data
Knowledge of Tivoli Monitoring V6.3 Navigation
Describe ITM Event Management

Recommended Prerequisite Skills
Working knowledge of IBM Tivoli Monitoring V6.3 infrastructure components
Working knowledge of OS, networking, and firewall concepts
Working knowledge of Tivoli Enterprise Monitoring Agents (TEMA)
Basic knowledge of IBM Tivoli Netcool/OMNIbus
Basic knowledge of security (SSL, data encryption, GS Kit, system user accounts)
Basic knowledge of supported databases
Basic knowledge of the enterprise wide monitoring capabilities of IBM Tivoli Monitoring V6.3
Basic knowledge of protocols including https:, LDAP
Basic knowledge of problem determination

This certification requires 1 exam

Exam Required:
Click on the link below to see exam details, exam objectives, suggested training and sample tests.

C9560-503 – IBM Tivoli Monitoring V6.3 Fundamentals

QUESTION 1
Which Tivoli Enterprise Portal navigation tool is used to inform discrepancies in versions between client and server?

A. Refresh the Navigator
B. Check Discrepancies
C. Apply Pending Updates
D. Application Support Event

Answer: D

QUESTION 2
Which permission allows an administrator to share new launch definitions with other users?

A. Workspace Author Mode
B. Launch Administration Mode
C. Workspace Administration Mode
D. Launch Application Activation Mode

Answer: C

QUESTION 3
What is the purpose of the Deployment Status Summary workspace?

A. to show summary status information about remote agent deployments
B. to give an overview of the situation event status throughout the enterprise
C. to list the monitoring agents in the managed network and their online or offline status
D. to provide a visual health check of the monitoring servers in the enterprise and the application support that has been applied

Answer: A

QUESTION 4
Which two definitions are stored in a Tivoli Enterprise Portal Server database? (Choose two.)

A. Group definitions
B. Situation definitions
C. User data definitions
D. Managed systems definitions
E. Historical collection definitions

Answer: A,C

QUESTION 5
For reasons related to performance, which option can be applied to queries for data retrieval?

A. Use only one query per workspace.
B. Use an associated situation with the query.
C. Use a filter to filter the data retrieved from the query.
D. Use a policy to limit the data returned from the query.

Answer: A

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IBM

C9560-040 IBM SmartCloud Control Desk V7.5 Change Configuration Release Management Implementation

January 26, 2018 Lindsay

Number of questions: 60
Number of questions to pass: 42
Time allowed: 75 mins
Status: Live

This exam consists of 3 sections described below.

Section 1: Planning
Given that proper IBM Tivoli Application Dependency Discovery Manager (TADDM) manuals are available, describe the use and structure of the Common Data Model so that knowledge of the Common Data Model is demonstrated.
Given that IBM SmartCloud Control Desk V7.5 (SCCD) Change, Configuration and Release Management is to be installed, describe the Configuration Management Database sizing and performance architecture so that SCCD Change, Configuration and Release Management logical architecture is described.
Given that the SCCD has been installed, and the basic system data has been set up, describe configuration items (CIs), CI types and assets and how they are represented so that the consultant understands how the data elements are related to one another and the importance of them.
Given the customer’s need to overlay their own business process for Change, Configuration and Release Management onto SCCD, plan the workflow and job plan requirements so that the workflow and job plans meet customer requirements.
Given that change management will be used to control changes to CIs in the managed environment, explain how this is done, and the role that process requests play so that knowledge of the process requests in change management is understood.
Given the description of job plans and workflows, describe the purpose and use of job plans and workflows in change management so that the customer understands the difference between the two.
Given the description of job plans and workflows, describe the purpose and use of job plans and workflows in release management so that the customer understands the difference between the two.
Given knowledge of change management, describe the capabilities of impact analysis so that knowledge of the SCCD impact analysis capabilities and possibilities is demonstrated.

Section 2: Configuration
Given that IBM SmartCloud Control Desk V7.5 (SCCD) has been installed, configure and load data from IBM Tivoli Application Dependency Discovery Manager (TADDM) into SCCD by using IBM Tivoli Integration Composer (ITIC) so that the data is configured and loaded.
Given that an authorized asset and CI represent the same IT resource, use new automated features to link them, where both exist, and create new ones when only one or the other currently exists so that authorized assets are linked and in sync with respective authorized CI.
Given knowledge of the CI hierarchy, create a CI hierarchy so that CI hierarchy is created and documented.
Given the need to create authorized CIs, promote discovered CI data to authorized state so that authorized CIs are created.
Given that the SCCD product is fully installed, and Change Window has been specified with an allowable maintenance time for a CI, configure a permissible change for a CI or a set of CIs so that CIs are associated to a Change Window.
Given that the SCCD product is fully installed, and CI ownership has been specified, configure ownership for a CI or a set of CI’s so that CI ownership is assigned as specified.
Given a running SCCD server with Actual and Authorized CIs populated, and understanding of reconciliation, set up and run a reconciliation task so that the results can be reviewed.
Given that SCCD and TADDM are installed, describe the procedure to configure context menu service so that TADDM can be launched from SCCD
Given knowledge, explain change and configuration management workflows and job plans so that change and configuration management workflows and job plans are understood.
Given SCCD is installed, customize the default roles based on customer requirements so that customer requirements are met.
Given SCCD is installed, describe activities and task management so that activities and tasks can be managed
Given SCCD is installed, view task schedule conflicts so that conflicts can be viewed.
Given that SCCD is installed and reconciliation has been set up, perform an audit of the actual and authorized CIs so that an audit is complete.
Given SCCD is fully installed, configure a CI lifecycle so that the CI lifecycle is created.
Given that SCCD has been installed and the basic system data has been set up, TADDM set up, CI types set up, discovery performed, and customer requirements understood, describe depth of CI import data against activation of CI types so that non-activated CI types will be imported.
Given that TADDM data is to be loaded into SCCD via ITIC, describe the procedure to schedule this data loading so that scheduling of TADDM data mapping executions are completed.
Given that SCCD has been installed and the basic system data has been set up, TADDM set up, CI Types set up, discoveries are performed and activation of CI is completed, described tuning features so that the SCCD performance is maintained at required level.

Section 3: Configuation of Release Management
Given a Software Image in a IBM Tivoli Provisioning Manager (TPM), TCM or RAM server and an Integration Module that has been configured to point to the server, import a Software Image CI into the Definitive Media Library from the remote server so that a software image CI exists in the DML repository and can be deployed within a release management process.
Given a software image CI exists in the DML that has been approved for distribution, and target computer system CIs have been imported from TADDM, deploy a Software Image to a set of targets as part of a Release Management process using TPM or TCM so that software has been installed on each of the target systems.

Sample Test for Test C9560-040

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-040 Assessment: IBM SmartCloud Control Desk V7.5 Change Configuration Release Management Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Redbook

IBM SmartCloud Control Desk: Best Practices Configuration and Customization Guide

SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions through automated service request handling, efficient change management, optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk provides the following features and benefits:

Reduce total cost of ownership by using one unified solution to license, install and manage multiple ITIL processes under one price point.

Reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility.

Improve efficiency and quality of service by unifying asset, change and problem management across both IT and the rest of the enterprise.
Lower cost and mitigate license compliance risk by performing end to end software asset management.

Improve utilization rate and reduce unnecessary purchases by managing the IT asset lifecycle.

Adaptive, role-based simplified UI, improves intuitiveness for novice users, and reduces training costs.

Access from anywhere at anytime via mobile device support – Blackberry, iOS, and Android.
Pick a solution delivery model – Traditional on-premise, SaaS, VM image – that is affordable and meets your current business needs; Seamlessly move between delivery models while keeping the same functionality.

This IBM Redbooks publication covers IBM SmartCloud Control Desk product configuration, customization, and implementation best practices.
Web Resource

IBM SmartCloud Control Desk V7.5: Deployer’s Workbench Info Center

IBM SmartCloud Control Desk Wiki

Welcome to the IBM SmartCloud Control Desk wiki, a collaborative repository of technical information. IBM SmartCloud Control Desk is an integrated service management solution that helps you manage a comprehensive range of IT processes, services, and assets.

Overview

PartnerWorld Code: 24012702
Replaces PW Code: 24012701

Status: Live

An IBM Certified Deployment Professional – SmartCloud Control Desk V7.5 Change, Configuration, Release Management is an individual who has demonstrated the ability to implement and support an IBM SmartCloud Control Desk V7.5 Change, Configuration, Release Management solution. It is expected that this person is able to perform the tasks independently, and in some situations, take leadership and provide mentoring to peers.

Key Areas of Competency

Describe the SmartCloud Control Desk V7.5 Change, Configuration, Release Management architecture and components.
Design and document the processes that will be used with the SmartCloud Control Desk V7.5 Change, Configuration, Release Management solution based on customer requirements and their environment.
Design and document the data lifecycle based on customer requirements and their environment.
Create a deployment plan for the SmartCloud Control Desk V7.5 Change, Configuration, Release Management solution.
Install and configure prerequisites to SmartCloud Control Desk V7.5 Change, Configuration, Release Management
Install and configure SmartCloud Control Desk V7.5 Change, Configuration, Release Management infrastructure components.
Use available interfaces to configure and administer the SmartCloud Control Desk V7.5 Change, Configuration, Release Management environment.
Perform performance tuning and problem determination for SmartCloud Control Desk V7.5 Change, Configuration, Release Management.

Recommended Prerequisite Skills

Required Prerequisites

Knowledge of SQL (DB2, Oracle, or SQL Server) databases-Skill level 3
Knowledge of Tivoli process automation engine-Skill level 3
Knowledge of Application Server (WebSphere or Weblogic)-Skill level 2
Knowledge of operating systems, networking, and firewall concepts-Skill level 2
Knowledge of Configuration Process Manager-Skill level 2
Knowledge of Change Process Manager-Skill level 2
Knowledge of Release Process Manager-Skill level 1
Knowledge of security (SSL, data encryption, system user accounts, directory servers)-Skill level 1
Knowledge of protocols including https:, SMTP, and SNMP-Skill level 1
Knowledge of the ITIL roles for V2 or V3-Skill level 1
Knowledge of XML-Skill level 1
Knowledge of TADDM-Skill level 1

Requirements

This certification requires 2 exams

Exams Required:
Click on the links below to see exam details, exam objectives, suggested training and sample tests.

C9560-652 – IBM SmartCloud Control Desk V7.5 Fundamentals
C9560-040 – IBM SmartCloud Control Desk V7.5 Change Configuration Release Management Implementation

QUESTION 1
What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk V7.5? (Choose two.)

A. Data loading
B. Restart server
C. Configure an Organization and Site
D. Service Desk content configuration
E. Service Catalog content configuration

Answer: A,C

QUESTION 2
The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)

A. Roles
B. UserID
C. Ticket Owners
D. Person Groups
E. E-mail Address
F. Security Groups

Answer: A,D,E

QUESTION 3
Which two database servers are supported by IBM SmartCloud Control Desk V7.5 installation? (Choose two.)

A. Sybase
B. MySQL
C. Informix
D. IBM DB2
E. Microsoft SQL server

Answer: D,E

QUESTION 4
Which ticket type must be used for a user who is asking for information?

A. Incident
B. Problem
C. Service Request
D. Process Request

Answer: C

QUESTION 5
Which three main capabilities are combined into IBM SmartCloud Control Desk V7.5?

A. Asset Management, Network Management, Event Management
B. Change Management, Contract Management, Performance Management
C. Asset Management, Change Management, Service Request Management
D. Service Request Management, Discovery Management, Problem Management

Answer: C

Click here to view complete Q&A of C9560-040 exam
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IBM

C9560-040 IBM SmartCloud Control Desk V7.5 Change Configuration Release Management Implementation

January 26, 2018 Lindsay

Number of questions: 60
Number of questions to pass: 42
Time allowed: 75 mins
Status: Live

This exam consists of 3 sections described below.

Sample Test for Test C9560-040

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-040 Assessment: IBM SmartCloud Control Desk V7.5 Change Configuration Release Management Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Redbook

IBM SmartCloud Control Desk: Best Practices Configuration and Customization Guide

Reduce total cost of ownership by using one unified solution to license, install and manage multiple ITIL processes under one price point.

Reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility.

Improve utilization rate and reduce unnecessary purchases by managing the IT asset lifecycle.

Adaptive, role-based simplified UI, improves intuitiveness for novice users, and reduces training costs.

This IBM Redbooks publication covers IBM SmartCloud Control Desk product configuration, customization, and implementation best practices.
Web Resource

IBM SmartCloud Control Desk V7.5: Deployer’s Workbench Info Center

IBM SmartCloud Control Desk Wiki

Overview

PartnerWorld Code: 24012702
Replaces PW Code: 24012701

Status: Live

Key Areas of Competency

Recommended Prerequisite Skills

Required Prerequisites

Requirements

This certification requires 2 exams

Exams Required:
Click on the links below to see exam details, exam objectives, suggested training and sample tests.

C9560-652 – IBM SmartCloud Control Desk V7.5 Fundamentals
C9560-040 – IBM SmartCloud Control Desk V7.5 Change Configuration Release Management Implementation

QUESTION 1
What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk V7.5? (Choose two.)

A. Data loading
B. Restart server
C. Configure an Organization and Site
D. Service Desk content configuration
E. Service Catalog content configuration

Answer: A,C

QUESTION 2
The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)

A. Roles
B. UserID
C. Ticket Owners
D. Person Groups
E. E-mail Address
F. Security Groups

Answer: A,D,E

QUESTION 3
Which two database servers are supported by IBM SmartCloud Control Desk V7.5 installation? (Choose two.)

A. Sybase
B. MySQL
C. Informix
D. IBM DB2
E. Microsoft SQL server

Answer: D,E

QUESTION 4
Which ticket type must be used for a user who is asking for information?

A. Incident
B. Problem
C. Service Request
D. Process Request

Answer: C

QUESTION 5
Which three main capabilities are combined into IBM SmartCloud Control Desk V7.5?

Answer: C

Click here to view complete Q&A of C9560-040 exam
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IBM

C9550-605 IBM WebSphere Enterprise Service Bus V7.0 Integration Development

January 24, 2018 Lindsay

Number of questions: 57
Number of questions to pass: 34
Time allowed: 120 mins
Status: Live

The test consists of five sections containing a total of 57 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.

Section 1 – Integration Solution Design and Service Component Architecture (SCA) Programming Model 10%

Identify Service Oriented Architecture (SOA) core components and their function in integration solution design.
Apply the Service Component Architecture (SCA) programming model to an integration solution design.
Organize modules into an effective project structure taking into consideration component reuse and application maintainability.
Identify the relationship of WebSphere Enterprise Service Bus with related WebSphere products and other business process management products.

Section 2 – Connectivity and Integration 18%
Analyze connectivity requirements for integration solution designs.
Create and maintain assembly diagrams with the Assembly Diagram Editor.
Explain the role of technology and application adapters in an integration solution.
Configure inbound and outbound adapter bindings.
Configure import and export bindings (e.g., JMS, MQ, Web Services, https:) and Stand-alone References.
Demonstrate usage of synchronous and asynchronous invocation patterns.

Section 3 – Component Development 44%
Describe the Service Message Object (SMO) structure.
Perform business object design using the Business Object Editor.
Perform interface design using the Interface Editor.
Configure dependencies for modules and libraries using the Module Dependency Editor.
Perform map design using the mapping editors.
Perform mediation flow development with the Mediation Flow Editor.
Configure dynamic mediation modules (dynamic routing and mediation policy resolution).
Implement the Custom Mediation primitive within a mediation flow.
Design and implement appropriate error handling within a mediation flow.
Analyze and configure Quality of Service qualifiers.
Configure components to emit events and messages (Event Emitter primitive and Message Logger primitive).

Section 4 – Testing and Problem Determination 18%
Configure the Component Test Project to create test cases.
Configure and use the integrated test environment to test mediation modules and components.
Use the integration test client for component testing such as data pool creation and test suite usage.
Use debugging tools to troubleshoot components.
Monitor events configured during mediation module design for problem determination.
Identify and use appropriate server logs for application and deployment errors.

Section 5 – Application Packaging, Deployment, Migration and Maintenance 10%
Configure IBM WebSphere Integration Developer to work with an embedded test server.
Automate the build and packaging process using ws_ant and serviceDeploy tool.
Deploy version and non-version mediation modules using the administrative console (Integrated Solutions Console).
Migrate mediation modules developed for prior versions of IBM WebSphere Enterprise Service Bus to version 7.0.
Use libraries to support effective component reuse and application maintainability.
Apply versioning concepts for module maintenance.

This exam has an Assessment Exam option: A9550-605 Assessment: IBM WebSphere Enterprise Service Bus V7.0 Integration Development

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

To prepare for this test, it is first recommended that you are familiar with the job role description and the parameters this certification is based on, as well as have knowledge of the topics outlined in the test objectives/skills measured on the test. Compare your own technical level to the test objectives and the recommended training resources, and then determine for yourself how much preparation you require. Note that these educational sources are recommended, but not required (*) before taking a certification test.�?

You can prepare for the test through the�? Tutor Approach (classroom, instructor led course) or the Self-Study Approach. Sources within each approach collectively cover the skills measured on the test.

To prepare via the�? Tutor Approach, take course�? [WB713G or ZB713G]�? and refer to the sources with an * in front of them.�? �? Note that per this formula, you are required to take only 1 course.

To prepare via the�? Self-Study Approach, omit the course, and refer to all other sources with and without the * in front.

(*) Notes:

The recommended educational resources listed are not intended to be a substitute for, but should complement, relevant practical experience.
Extensive product knowledge is required to pass the test.
Every effort has been made to make the recommended educational resources as complete and as accurate as possible, but no warranty of fitness is implied. The resources provided are on an as is basis. IBM shall have neither liability nor responsibility to any person or entity with respect to any loss or damages arising from course or publication content.

Classroom Course

Course Title: Developing Applications for IBM WebSphere Enterprise Service Bus V7

Course Duration: 5 days

Course Number: WB713G

Course Abstract: Please also see alternative option ZB713 (listed under “Online Courses”).

This five-day instructor-led course teaches you how to build and deploy mediation integration solutions using WebSphere Enterprise Service Bus and WebSphere Integration Developer.
WebSphere Enterprise Service Bus enables a service-oriented architecture (SOA) by providing a platform for business applications requiring a complex integration that will use different technologies. WebSphere Enterprise Service Bus supports a variety of integration bindings, including Service Component Architecture (SCA), Java Message Service (JMS), https:, and Web services. In addition, the WebSphere Integration Developer tool set can be used to create integration solutions by utilizing simplified integration mechanisms.

Notes:

this course (incl. student notebook and student exercises) fully covers test objectives 1A, 1B, 1D, 2C, 2F, 3A, 3G, 3I, 3K, 4C, 5B, 5E

this course (incl. student notebook and student exercises) partially covers test objectives 2B, 2D, 2E, 3B, 3C, 3E, 3F, 3H, 4A, 4B, 4D, 4E, 4F

Online course

Developing Applications for IBM WebSphere Enterprise Service Bus V7 (Self-paced)

Please see alternative option WB713G..
Web Resource

Mediation subflows

Choosing properties of an event

EJB import bindings

Opening the event monitor

*The role of JNDI in J2EE

*Endpoint lookup mediation primitive

Invocation styles

*Default JMS function selector

*Migrating source artifacts

*Component debugging

*Specifying dependencies for component test projects

*Interface editor

*Asynchronous reliability qualifiers

*Versioning scenarios

*Example of the https: binding

Libraries

Flow Order mediation primitive

Binding-specific headers in a Service Message Object (SMO)

Using Ant scripts for testing in headless (sublinks not required)

Message Logger mediation primitive

SMO body

Stand-alone references

Storing and using elements in the message context

Transform types in the XML map editor

Logging messages during a mediation flow

*Creating a component instance

Combining results from different services

*Versioning in service applications

*Exporting modules as serviceDeploy files

Dynamic invocation using the SMO structure (sublinks not required)

*Transaction log file

Creating an XML map in an XSL Transformation primitive

*Adding test bucket configurations

Endpoint Lookup mediation primitive

*Testing XML maps

Mediation flow

*Organizing projects using integration solutions (sublinks not required)

Custom Mediation primitive (sublinks not required)

Activation specification properties

IBM WebSphere Integration Developer V7.0 Information Center

Defining global emulators in the Component Test Explorer

Transform types in the business object map editor

*Key features of WebSphere MQ JMS bindings

Creating private business objects

Fail mediation primitive

WebSphere Service Registry and Repository – Features and Benefits

*Transactions

*Configuring Secure Socket Layers

Overview

Testing with the Component Test Explorer

Connecting services through an enterprise service bus

*Installing an SCA module with the console

IBM Software for SOA and Business Flexibility

Exports and export bindings

BPM Samples & Tutorials – Build it yourself

SCA bindings

*Enabling the diagnostic trace service

*WebSphere Integration Developer and WebSphere ESB advanced topics, Part 1: Content-based service invocation and routing (See: Usage Pattern 5)

SCA programming model fundamentals (sublinks not required)

*Importing the ServiceGateway interface and schema

*Policy sets

Integration debugger

*Processing events in a sequence

*Referenced and swaRef-type attachments

*XML maps versus business object maps

*Asynchronous invocation qualifier

Business graphs

Creating abstract business objects

Architectural overview

Deployment options

Gateway Endpoint Lookup mediation primitive

Implementing event retrieval in the adapter

Creating an installable EAR file using serviceDeploy

Mediation primitives (including sublinks)

WebSphere Enterprise Service Bus overview (Slide 11)

*Service gateway scenarios (sublinks not required)

*Troubleshooting a failed deployment

*Administering the store-and-forward feature

Stand-alone references

Business objects

Return first matching endpoint and set routing target

*Copying part of a mediation flow into a subflow

IBM WebSphere Enterprise Service Bus V7.0 Information Center

Event Emitter mediation primitive

*Namespaces

Creating component test suites (sublinks not required)

WebSphere Transformation Extender – Features and Benefits

Comparison of Service Invoke and callout

*Modules and libraries dependencies

Mediation subflows

Message Validator mediation primitive

*Which style of WSDL should I use? (Sections: Document/literal wrapped & Why not use document/literal wrapped all the time?)

*Profile-specific log files

Adding breakpoints in the integration debugger

*Example: Move selected elements of input array to output array of the same type

Additional servlet tasks

Value and data pool editors

Trace mediation primitive

*BPM Samples & Tutorials – Version 7.0 -> WebSphere Adapter for FTP Samples (Build it Yourself -> “IBM WebSphere Adapter for FTP 7.0 QSS.pdf”, Page 92, Tutorial 3)

Creating component test projects

Testing SOA applications with WebSphere Integration Developer and Ant scripts

*Quality of service: Qualifiers for business services

*Transaction qualifier

SLA Check mediation primitive

Example of an Ant script

Stop and Fail Mediation Primitives

*Finding errors in the assebmly diagram

Enterprise Metadata Discovery general interfaces and implementation for application adapters (sublinks not required)

*Shared library reference and mapping settings

Unit testing (sublinks not required)

*The ALE interfaces (sublinks not required)

Specifying event properties for component elements

Developing services with adapters

Choosing a transform for an XML map

WebSphere Adapters

Security permission qualifier

Promoted and dynamic properties (including sublinks)

Policy Resolution mediation primitive

*Test Environment

Adding external software dependencies

*Testing Web Service exports with SOAP messages

Assembly editor (including sublinks)

Overview
PartnerWorld Code: 15002401
Replaces PW Code: 15002401

Status: Live
This intermediate level certification is intended for integration developers who are responsible for the successful development and deployment of integration solutions consistent with Service Oriented Architecture (SOA). These integration solutions are developed in WebSphere Integration Developer using mediation modules and libraries targeted to run on WebSphere Enterprise Service Bus.

Working with mediation flows, interfaces and business objects, the developer builds integration solutions. For mediation modules and libraries, the integration developer creates mediation flows based on Service Component Architecture (SCA).

The integration developer promotes component and service reuse through effective use of business integration libraries, mediation modules, and through the creation and configuration of Service Component Architecture (SCA) imports and exports. The developer needs a basic knowledge of adapters to integrate with Enterprise Information Systems (EIS).

During development and deployment, the integration developer may work closely with business analysts, application developers, system administrators and application administrators.

To attain the IBM Certified Integration Developer – WebSphere Enterprise Service Bus V7.0 certification certification, candidates must possess the skills outlined under Recommended Prerequisites below and pass 1 test. To prepare for this test, based on the job role and test objectives, click the link to Test C2180-605 below, and refer to the Test preparation tab.
Recommended Prerequisite Skills

(Knowledge and skills one needs to possess before beginning to prepare for this job role certification; skills not measured on the test)

The fundamentals of Service Oriented Architecture (SOA)
The role Web services play within an SOA
Standards such as WSDL, SOAP, XML and Web services for Java Platform, Enterprise Edition
Java Platform, Enterprise Edition (Java EE), including the Java Message Services (JMS) API and the Java EE Connector Architecture (JCA) API
Understanding architectural components of IBM WebSphere Application Server
Understanding of the Eclipse development environment
Basic knowledge of Java programming
Basic knowledge of enterprise information system related to the application adapters (e.g., SAP)
Basic knowledge of Apache Ant

Requirements
This certification requires 1 exam

Exam Required:
Click on the link below to see exam details, exam objectives, suggested training and sample tests.

C9550-605 – IBM WebSphere Enterprise Service Bus V7.0 Integration Development

Each test:
contains questions requiring single and multiple answers. For multiple-answer questions, you need to choose all required options to get the answer correct. You will be advised how many options make up the correct answer. is designed to provide diagnostic feedback on the Examination Score Report, correlating back to the test objectives, informing the test taker how he or she did on each section of the test. As a result, to maintain the integrity of each test, questions and answers are not distributed.

QUESTION 1
An integration developer has deployed different versions of the same SCA module to a server using administrative console. Which of the following statements is TRUE about any subsequently deployed versions of the module?

A. Previous versions of the module are cached in memory.
B. Previous versions of the module are overwritten by the new version of the module.
C. A new version of the module replaces the last version of the module.
D. A new version of the module does not replace any previous versions of the module.

Answer: D

QUESTION 2
An integration developer needs to integrate a SAP system using a SAP Inbound Adapter. The SAP administrator decides to send IDocs (Intermediate Documents) as the data that must be intercepted by the mediation module. Which of the following is the most appropriate interface to choose during the SAP Adapter configuration?

A. ALE (Application Link Enabling)
B. QISS (Query Interface for SAP Software)
C. ABAP (Advanced Business Application Programming)
D. BAPI (Business Application Programming Interface)

Answer: A

QUESTION 3
An integration developer has developed a new mediation flow and wants to test it on a new embedded server profile. How should the integration developer proceed in order to perform this testing as efficiently as possible?

A. Build the EAR file in WebSphere Integration Developer, then deploy it via serviceDeploy on the server.
B. Build the EAR file in WebSphere Integration Developer, then deploy it via the server’s
administrative console.
C. In WebSphere Integration Developer, in the Servers tab, add a new server and enter the connection details of the server.
D. In WebSphere Integration Developer, import the server via File>Import>Server and enter the connection details of the server.

Answer: C

QUESTION 4
An integration developer is developing a mediation flow component to integrate PeopleSoft Enterprise. The integration developer has identified WebSphere Adapter for PeopleSoft Enterprise for this integration. Which technology specification is implemented by this adapter?

A. Java EE Connector Architecture (JCA)
B. Java EE Component Architecture (JCA)
C. Java EE Connectivity Architecture (JCA)
D. Java EE Communication Architecture (JCA)

Answer: A

QUESTION 5
Which of the following event delivery types are supported by the WebSphere Adapters?

A. Ordered delivery
B. Persistent delivery
C. Guaranteed delivery
D. Non persistent delivery

Answer: A

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