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The real dirt on programming certifications

August 20, 2015 Lindsay Leave a comment

Spotlight may be on Amazon, but tech jobs are high profit and high stress

It’s true. People working in Silicon Valley may cry at their desks, may be expected to respond to emails in the middle of the night and be in the office when they’d rather be sick in bed.

But that’s the price employees pay to work for some of the most successful and innovative tech companies in the world, according to industry analysts.

“It’s a pressure cooker for tech workers,” said Bill Reynolds, research director for Foote Partners LLC, an IT workforce research firm. “But for every disgruntled employee, someone will tell you it’s fine. This is the ticket to working in this area and they’re willing to pay it.”

The tech industry has been like this for years, he added.
Employees are either Type A personalities who thrive on the pressure, would rather focus on a project than get a full night’s sleep and don’t mind pushing or being pushed.

If that’s not who they are, they should get another job and probably in another industry.

“A lot of tech companies failed, and the ones that made it, made it based on a driven culture. No one made it working 9 to 5,” said John Challenger, CEO of Challenger, Gray & Christmas, an executive outplacement firm. “Silicon Valley has been the vanguard of this type of work culture. It can get out of control. It can be too much and people can burn out. But it’s who these companies are.”

Work culture at tech companies, specifically at Amazon, hit the spotlight earlier this week when the New York Times ran a story on the online retailer and what it called its “bruising workplace.”

The story talked about employees crying at their desks, working 80-plus-hour weeks and being expected to work when they’re not well or after a family tragedy.

“At Amazon, workers are encouraged to tear apart one another’s ideas in meetings, toil long and late (emails arrive past midnight, followed by text messages asking why they were not answered), and held to standards that the company boasts are “unreasonably high,” the article noted.

In response, Amazon.com CEO Jeff Bezos sent a memo to employees saying he didn’t recognize the company described in the Times article.

“The article doesn’t describe the Amazon I know or the caring Amazonians I work with every day,” Bezos wrote. “More broadly, I don’t think any company adopting the approach portrayed could survive, much less thrive, in today’s highly competitive tech hiring market.”

Bezos hasn’t been the only one at Amazon to respond. Nick Ciubotariu, head of Infrastructure development at Amazon.com, wrote a piece on LinkedIn, taking on the Times article.

“During my 18 months at Amazon, I’ve never worked a single weekend when I didn’t want to. No one tells me to work nights,” he wrote. “We work hard, and have fun. We have Nerf wars, almost daily, that often get a bit out of hand. We go out after work. We have ‘Fun Fridays.’ We banter, argue, play video games and Foosball. And we’re vocal about our employee happiness.”

Amazon has high expectations of its workers because it’s one of the largest and most successful companies in the world, according to industry analysts.

The company, which started as an online book store, now sells everything from cosmetics to bicycles and toasters. With a valuation of $250 billion, Amazon even surpassed mega retailer Walmart this summer as the biggest retailer in the U.S.

With that kind of success comes a lot of pressure to stay on top and to come up with new, innovative ways to keep customers happy.

That kind of challenge can lead to a stressful workplace where employees are called on to work long hours and to outwork competitors’ own employees.

It’s just the way of the beast, according to Victor Janulaitis, CEO of Janco Associates Inc., a management consulting firm.

“If you go to work for a high-powered company where you have a chance of being a millionaire in a few years, you are going to work 70 to 80 hours a week,” he said. “You are going to have to be right all the time and you are going to be under a lot of stress. Your regular Joe is really going to struggle there.”

This kind of work stress isn’t relegated to Amazon alone. Far from it, Janulaitis said.

“I think it’s fairly widespread in any tech company that is successful,” he noted. “It’s just a very stressful environment. You’re dealing with a lot of money and a lot of Type A personalities who want to get things done. If you’re not a certain type of person, you’re not going to make it. It’s much like the Wild West. They have their own rules.”

Of course, tech companies, whether Amazon, Google, Apple or Facebook, are known to work people hard, going back to the days when IBM was launching its first PCs and Microsoft was making its Office software ubiquitous around the world.

However, tech companies also are known for giving their employees perks that people working in other industries only dream of.

Google, for instance, has world-class chefs cooking free food for its employees, while also setting up nap pods, meditation classes and sandy volleyball courts.

Netflix recently made global headlines for offering mothers and fathers unlimited time off for up to a year after the birth or adoption of a child.

It’s the yin and yang of Silicon Valley, said Megan Slabinski, district president of Robert Half Technology, a human resources consulting firm.

“All those perks – the ping pong tables, the free snacks, the free day care — that started in the tech industry come with the job because the job is so demanding,” she said. “There’s a level of demand in the tech industry that translates to the work environment.”

When asked if Amazon is any harder on its employees than other major tech companies, Slabinski laughed.

“Amazon isn’t different culturally from other IT companies,” she said. “I’ve been doing this for 16 years. You see the good, the bad and the ugly. If you are working for tech companies, the expectation is you are going to work really hard. This is bleeding-edge technology, and the trade-off is there’s less work-life balance. The people who thrive in this industry, thrive on being on the bleeding edge. If you can’t take it, you go into another industry.”

Janulaitis noted that top-tier employees are always chased by other companies, but middle-tier workers – those who are doing a good job but might not be the brightest stars of the workforce – are hunkering down and staying put.

Fears of a still jittery job market have convinced a lot of people to keep their heads down, put up with whatever their managers ask of them and continue to be able to pay their mortgages, especially if they live in pricey Silicon Valley.

That, said Janulaitis, makes companies more apt to ask even more from their employees, who know they’re likely stuck where they are for now.

“Once the job market changes, turnover will increase significantly in the IT field,” he said.

Like stock traders working under extreme pressure on Wall Street or medical interns working 36-hour shifts, the tech industry is a high-stress environment – one that’s not suited to every worker.

“If you can’t live with that pressure, you should go somewhere else,” said Reynolds. “For people in Silicon Valley, it’s who they are. It’s the kind of person they are.”

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Best Top-Paying and most in demand for Certifications 2014 – 2015

February 10, 2015 Lindsay Leave a comment

Best Top-Paying and most in demand for Certifications 2014 – 2015

Introduction
It’s always a good idea to take stock of your skills, your pay, and your certifications. To that end, following is a review of 15 of the top-paying certifications for 2014. With each certification, you’ll find the average (mean) salary and a brief description.

Based on the 2014 IT Skills and Salary Survey conducted by Global Knowledge and Penton and completed in October 2013, the rankings below are derived from certifications that received the minimum number of responses to be statistically relevant. Certain certifications pay more but are not represented due to their exclusive nature. Examples include Cisco Certified Internetworking Expert (CCIE) and VMware Certified Design Expert (VCDX). This was a nationwide survey, and variations exist based on where you work, years of experience, and company type (government, non profit, etc.).

1. Certified in Risk and Information Systems Control (CRISC) – $118,253
The non-profit group ISACA offers CRISC certification, much in the way that CompTIA manages the A+ and Network+ certifications. Formerly, “ISACA” stood for Information Systems Audit and Control Association, but now they’ve gone acronym only.

The CRISC certification is designed for IT professionals, project managers, and others whose job it is to identify and manage risks through appropriate Information Systems (IS) controls, covering the entire lifecycle, from design to implementation to ongoing maintenance. It measures two primary areas: risk and IS controls. Similar to the IS control lifecycle, the risk area spans the gamut from identification and assessment of the scope and likelihood of a particular risk to monitoring for it and responding to it if/when it occurs.

Since CRISC’s introduction in 2010, more than 17,000 people worldwide have earned this credential, The demand for people with these skills and the relatively small supply of those who have them result in this being the highest salary for any certification on our list this year.

To obtain CRISC certification, you must have at least three years of experience in at least three of the five areas that the certification covers, and you must pass the exam, which is only offered twice a year. This is not a case where you can just take a class and get certified. Achieving CRISC certification requires effort and years of planning.

2. Certified Information Security Manager (CISM) – $114,844
ISACA also created CISM certification. It’s aimed at management more than the IT professional and focuses on security strategy and assessing the systems and policies in place more than it focuses on the person who actually implements those policies using a particular vendor’s platform.

More than 23,000 people have been certified since its introduction in 2002, making it a highly sought after area with a relatively small supply of certified individuals. In addition, the exam is only offered three times a year in one of approximately 240 locations, making taking the exam more of a challenge than many other certification exams. It also requires at least five years of experience in IS, with at least three of those as a security manager. As with CRISC, requirements for CISM certification demand effort and years of planning.

3. Certified Information Systems Auditor (CISA) – $112,040
The third highest-paying certification is also from ISACA; this one is for IS auditors. CISA certification is ISACA’s oldest, dating back to 1978, with more than 106,000 people certified since its inception. CISA certification requires at least five years of experience in IS auditing, control, or security in addition to passing an exam that is only offered three times per year.

The CISA certification is usually obtained by those whose job responsibilities include auditing, monitoring, controlling, and/or assessing IT and/or business systems. It is designed to test the candidate’s ability to manage vulnerabilities, ensure compliance with standards, and propose controls, processes, and updates to a company’s policies to ensure compliance with accepted IT and business standards.

4. Six Sigma Green Belt – $109,165
Six Sigma is a process of analyzing defects (anything outside a customer’s specifications) in a production (manufacturing) process, with a goal of no more than 3.4 defects per million “opportunities” or chances for a defect to occur. The basic idea is to measure defects, analyze why they occurred, and then fix the issue and repeat. There is a process for improving existing processes and a slightly modified version for new processes or major changes. Motorola pioneered the concept in the mid-1980s, and many companies have since followed their examples to improve quality.

This certification is different from the others in this list, as it is not IT specific. Instead, it is primarily focused on manufacturing and producing better quality products.

There is no organization that owns Six Sigma certification per se, so the specific skills and number of levels of mastery vary depending on which organization or certifying company is used. Still, the entry level is typically Green Belt and the progression is to Black Belt and Master Black Belt. Champions are responsible for Six Sigma projects across the entire organization and report to senior management.

5. Project Management Professional (PMP) – $108,525
The PMP certification was created and is administered by the Project Management Institute (PMI®), and it is the most recognized project management certification available. There are more than half a million active PMPs in 193 countries worldwide.

The PMP certification exam tests five areas relating to the lifecycle of a project: initiating, planning, executing, monitoring and controlling, and closing. PMP certification is for running any kind of project, and it is not specialized into sub types, such as manufacturing, construction, or IT.

To become certified, individuals must have 35 hours of PMP-related training along with 7,500 hours of project management experience (if they have less than a bachelor’s degree) or 4,500 hours of project management experience with a bachelor’s or higher. PMP certification is another that requires years of planning and effort.

6. Certified Scrum Master – $107,396
Another project management-related certification, Certified Scrum Master is focused on software (application) development.

Scrum is a rugby term; it’s a means for restarting a game after a minor rules violation or after the ball is no longer in play (for example, when it goes out of bounds). In software development, Scrum is a project management process that is designed to act in a similar manner for software (application development) projects in which a customer often changes his or her mind during the development process.

In traditional project management, the request to change something impacts the entire project and must be renegotiated-a time-consuming and potentially expensive way to get the changes incorporated. There is also a single project manager.

In Scrum, however, there is not a single project manager. Instead, the team works together to reach the stated goal. The team should be co-located so members may interact frequently, and it should include representatives from all necessary disciplines (developers, product owners, experts in various areas required by the application, etc.).

Where PMP tries to identify everything up front and plan for a way to get the project completed, Scrum takes the approach that the requirements will change during the project lifecycle and that unexpected issues will arise. Rather than holding up the process, Scrum takes the approach that the problem the application is trying to solve will never be completely defined and understood, so team members must do the best they can with the time and budget available and by quickly adapting to change.

So where does the Scrum Master fit in? Also known as a servant-leader, the Scrum Master has two main duties: to protect the team from outside influences that would impede the project (the servant) and to chair the meetings and encourage the team to continually improve (the leader).

Certified Scrum Master certification was created and is managed by the Scrum Alliance and requires the individual to attend a class taught by a certified Scrum trainer and to pass the associated exam.

7. Citrix Certified Enterprise Engineer (CCEE) – $104,240
The CCEE certification is a legacy certification from Citrix that proves expertise in XenApp 6, XenDesktop 5, and XenServer 6 via the Citrix Certified Administrator (CCS) exams for each, the Citrix Certified Advanced Administrator (CCAA) for XenApp 6, and an engineering (advanced implementation-type) exam around implementing, securing, managing, monitoring, and troubleshooting a complete virtualization solution using Citrix products.

Those certified in this area are encouraged to upgrade their certification to the App and Desktop track instead, which focuses on just XenDesktop, taking one exam to become a Citrix Certified Professional – Apps and Desktops (CCP-AD). At this point though, the CCEE is available as long as the exams are available for the older versions of the products listed.

8. Citrix Certified Administrator (CCA) for Citrix NetScaler – $103,904
The CCA for NetScaler certification has been discontinued for NetScaler 9, and those with a current certification are encouraged to upgrade to the new Citrix Certified Professional – Networking (CCP-N). In any case, those with this certification have the ability to implement, manage, and optimize NetScaler networking performance and optimization, including the ability to support app and desktop solutions. As the Citrix certification program is being overhauled, refer to https:://training.citrix.com/cms/index.php/certification/ to view the certifications available, upgrade paths, etc.

9. Certified Ethical Hacker (CEH) – $103,822
The International Council of E-Commerce Consultants (EC-Council) created and manages CEH certification. It is designed to test the candidate’s abilities to prod for holes, weaknesses, and vulnerabilities in a company’s network defenses using techniques and methods that hackers employ. The difference between a hacker and a CEH is that a hacker wants to cause damage, steal information, etc., while the CEH wants to fix the deficiencies found. Given the many attacks, the great volume of personal data at risk, and the legal liabilities possible, the need for CEHs is quite high, hence the salaries offered.

10. ITIL v3 Foundation – $97,682
IT Infrastructure Library (ITIL®) was created by England’s government in the 1980s to standardize IT management. It is a set of best practices for aligning the services IT provides with the needs of the organization. It is broad based, covering everything from availability and capacity management to change and incident management, in addition to application and IT operations management.

It is known as a library because it is composed of a set of books. Over the last 30 years, it has become the most widely used framework for IT management in the world. ITIL standards are owned by AXELOS, a joint venture company created by the Cabinet Office on behalf of Her Majesty’s Government in the United Kingdom and Capita plc, but they have authorized partners who provide education, training, and certification. The governing body defined the certification tiers, but they leave it to the accredited partners to develop the training and certification around that framework.

The Foundation certification is the entry-level one and provides a broad-based understanding of the IT lifecycle and the concepts and terminology surrounding it. Anyone wishing for higher-level certifications must have this level first, thus people may have higher certifications and still list this certification in the survey, which may skew the salary somewhat.

For information on ITIL in general, please refer to https:://www.itil-officialsite.com/. Exams for certification are run by ITIL-certified examination institutes as previously mentioned; for a list of them, please refer to https:://www.itil-officialsite.com/ExaminationInstitutes/ExamInstitutes.aspx.

11. Citrix Certified Administrator (CCA) for Citrix XenServer – $97,578
The CCA for XenServer certification is available for version 6 and is listed as a legacy certification, but Citrix has yet to announce an upgrade path to their new certification structure. Those with a CCA for Citrix XenServer have the ability to install, configure, administer, maintain, and troubleshoot a XenServer deployment, including Provisioning Services. As the Citrix certification program is being overhauled, refer to https:://training.citrix.com/cms/index.php/certification/ to view the certifications available, upgrade paths, etc.

12. ITIL Expert Certification – $96,194
The ITIL Expert certification builds on ITIL Foundation certification (see number 10 above). It is interesting that ITIL Expert pays less on average than ITIL Foundation certification. Again, I suspect the salary results may be somewhat skewed depending on the certifications actually held and the fact that everyone who is ITIL certified must be at least ITIL Foundation certified.

To become an ITIL Expert, you must pass the ITIL Foundation exam as well as the capstone exam, Managing Across the Lifecycle. Along the way, you will earn intermediate certifications of your choosing in any combination of the Lifecycle and Capability tracks. You must earn at least 22 credits, of which Foundation accounts for two and the Managing Across the Lifecycle exam counts for five. The other exams count for three each (in the Intermediate Lifecycle track) or four each (in the Intermediate Capability track) and can be earned in any order and combination, though the official guide suggests six recommended options. The guide is available at https:://www.itil-officialsite.com/Qualifications/ITILQualificationScheme.aspx by clicking on the English – ITIL Qualification Scheme Brochure link.

13. Cisco Certified Design Associate (CCDA) – $95,602
Cisco’s certification levels are Entry, Associate, Professional, Expert, and Architect. Those who obtain this Associate-level certification are typically network design engineers, technicians, or support technicians. They are expected to design basic campus-type networks and be familiar with routing and switching, security, voice and video, wireless connectivity, and IP (both v4 and v6). They often work as part of a team with those who have higher-level Cisco certifications.

To achieve CCDA certification, you must have earned one of the following: Cisco Certified Entry Networking Technician (CCENT), the lowest-level certification and the foundation for a career in networking); Cisco Certified Network Associate Routing and Switching (CCNA R&S); or any Cisco Certified Internetwork Expert (CCIE), the highest level of certification at Cisco.
You must also pass a single exam.

14. Microsoft Certified Systems Engineer (MCSE) – $95,276
This certification ranked number 14 with an average salary of $95,505 for those who didn’t list an associated Windows version and $94,922 for those who listed MCSE on Windows 2003, for the weighted average of $95,276 listed above.

The Microsoft Certified Systems Engineer is an old certification and is no longer attainable. It has been replaced by the Microsoft Certified Solutions Expert (yes, also MCSE). The Engineer certification was valid for Windows NT 3.51 – 2003, and the new Expert certification is for Windows 2012. There is an upgrade path if you are currently an MCSA or MCITP on Windows 2008. There is no direct upgrade path from the old MCSE to the new MCSE.

15. Citrix Certified Administrator (CCA) for Citrix XenDesktop – $95,094
The CCA for XenDesktop certification is available for versions 4 (in Chinese and Japanese only) and 5 (in many languages including English). Those with a current certification are encouraged to upgrade to the new Citrix Certified Associate – Apps and Desktops (CCA-AD). In any case, those with this certification have the ability to install, administer, and troubleshoot a XenDesktop deployment, including Provisioning Services and the Desktop Delivery Controller as well as XenServer and XenApp. As the Citrix certification program is being overhauled, refer to https:://training.citrix.com/cms/index.php/certification/ to view the certifications available, upgrade paths, etc.

Rounding Out the Top 25

A few popular certifications just missed the Top 15 cut due to a low total number of responses or an average (mean) pay just outside the threshold. Due to their popularity, I have included them for informational purposes.

Certification Average Pay
CISSP: Certified Information Systems Security Professional $114,287

MCSE: Microsoft Certified Systems Engineer 2003 $94,922

RHCSA: Red Hat Certified System Administrator $94,802

VCP-DCV: VMware Certified Professional – Data Center Virtualization $94,515

JNCIA: Juniper Networks Certified Internet Associate $94,492

MCTS: Windows Server 2008 Applications Infrastructure Configuration $91,948

MCITP: Enterprise Administrator $91,280

CCNP: Cisco Certified Network Professional $90,833

WCNA: Wireshark Certified Network Analyst $88,716

CCNA R&S: Cisco Certified Network Associ te Routing and Switching $81,308