MB2-631 Q & A / Sutdy Guide / Testing Engine

MCTS Training, MCITP Trainnig

Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com


QUESTION 1
You work as a Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. Certkingdom.com has a user
owned custom unit called Certkingdom_Proj that needs to be accessed by employees in Certkingdom.com’s
Research department. The Research department employees want the business unit that they
make use of to host Certkingdom_Proj.
When Certkingdom.com releases A new policy that requires employees to produce their own new
Projects, you decide to have the role of the employees who owns Certkingdom_Proj copied with the
intention of assigning it to the Research department employees.
You now need to configure the security settings for Certkingdom_Proj.
Which two of the following actions should you take?

A. You should consider having the Business Unit disabled.
Thereafter a new Business level should be created with the access level set to Business Unit.
B. You should consider having the Share privilege permitted with the access level set to User.
C. You should consider having the Read privilege assigned to the Business Unit.
D. You should consider having the privilege appended with the access level set to User.
E. You should consider having a privilege created with the access level configured to the User.

Answer: C,E

Explanation:


QUESTION 2
You work as an administrator at Certkingdom.com. You have received instructions from the CIO to modify
the relationships within Certkingdom.com’s Microsoft Dynamics CRM 4.0 environment. The requirements
are listed below:
• The entities CertkingdomSupplier, CertkingdomContact and CertkingdomCustom should have a 1:N relationship.
• CertkingdomSupplier should be the principal entity.
• The entities CertkingdomSupplier, CertkingdomContact and CertkingdomCustom should have a N:N relationship
You now need to need to apply the mapping.
Which of the following actions should you take?

A. You should map a field from the CertkingdomSupplier entity to the CertkingdomContact entity.
B. You should publish the CertkingdomSupplier entity to the CertkingdomCustom entity.
C. You should edit the CertkingdomCustom entity to the CertkingdomSupplier entity.
D. You should change the status of the CertkingdomContact entity to the CertkingdomSupplier entity.

Answer: A

Explanation:


QUESTION 3
You work as a Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. You are in the process of
modifying certain relationships within Certkingdom.com’s Microsoft Dynamics CRM 4.0 environment. You
have received instruction from the CIO to set up the 1:N relationship between the CertkingdomAccount
and CertkingdomIncident entities to comply with the following set criteria:
• As soon as a different employee is assigned to the account, the active incidents must be
available that employee.
• The incidents of the previous employees should be closed.
Which of the following actions should you take?

A. The best option is to set the cascading behavior for the relationship to parental.
B. The best option is to open the form and add a section to cascade User-Owned.
C. The best option is to set an attribute of type varchar with format text to referential.
D. The best option is to set up the cascading behavior to Cascading. You should also set the
cascading rule for Assign to cascade Active.

Answer: D

Explanation:


QUESTION 4
You work as a Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. You are currently adding a
custom feature to the CertkingdomContact entity. CertkingdomContact will be used by Certkingdom.com employees to
hold client data. You have configured CertkingdomContact to hold data in the plain text format.
The CIO has informed you that multiple lines must be available for entering text since the amount
of data is so vast.
Which of the following actions should you take to make sure that the custom feature is able to
maintain a textbox with multiple lines? (Choose all that apply.)

A. You should create a workflow with Microsoft Office SharePoint Designer 2007. You should also
implement a feature of type ntext.
B. You should implement a feature of type varchar with format TextArea. You should also
implement a feature of type ntext.
C. You should implement a new content type and associate it with the relevant document. You
should also implement a feature of type ntext.
D. You should implement the State field to inherit the regional setting. You should also implement
a feature of type ntext.

Answer: B

Explanation:


QUESTION 5
You work as the Microsoft Dynamics CRM 4.0 administrator at Certkingdom.com. Certkingdom.com’s Sales
department employs a custom entity named Certkingdom_Sales, which is configured as the primary entity
in the Sales relationship.
During the course of the day you have received numerous complaints from Certkingdom.com users stating
that they are inable to relate existing Sales with Certkingdom_Sales when creating new Accounts in the
Certkingdom_Sales entity.
Which combination of the following actions should you take to address this issue?

A. The best option is to consider adding the Sales relationship attribute to the Certkingdom_Sales.
B. The best option is to consider selecting the Work Offline option adding the relationship.
C. The best option is to consider modifying the site master page to contain the relationship.
D. The best option is to consider publishing the Certkingdom_Sales after creating the relationship.
E. The best option is to consider applying a data connection file the relationship.

Answer: A,D

Explanation:


 

MCTS Training, MCITP Trainnig

Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com

MB2-423 Q & A / Study Guide / Testing Engine

MCTS Training, MCITP Trainnig

Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com

 


QUESTION 1:

You work as the Sales Manager at Certkingdom .com. Microsoft CRM 3.0 is
implemented on the Certkingdom .com network.
You need to identify the types of leads that will result in the most opportunity using
Microsoft CRM. A Certkingdom .com employee named Kara Lang works in the Sales
Department. You delegate the task of identifying the types of leads that will result in the most opportunity.
You inform Kara Lang that she must use the most efficient manner?
What should Kara Lang do?

A. She should create a new marketing campaign.
B. She should run the Microsoft CRM Lead Source Effectiveness Report.
C. She should create a Microsoft CRM Advanced Find search.
D. She should create a new View for Lead Types.
E. All of the above.

Answer: B


QUESTION 2:

You work as a CRM consultant at Certkingdom .com. Microsoft CRM 3.0 is
implemented on the Certkingdom .com network. Certkingdom .com is currently running a
marketing campaign. The Manager of the Marketing department is named Clive
Wilson. Clive Wilson wants to track responses from customers.
What should Clive Wilson do?

A. He should make use of the Expected Response.
B. He should make use of the Response Code.
C. He should make use of the Promotion Code.
D. He should make use of the Lead Code.

Answer:


QUESTION 3:

You work as a CRM consultant at Certkingdom .com. Microsoft CRM 3.0 is
implemented on the Certkingdom .com network.
Certkingdom .com has recently hired a new junior sales representative named Mia
Hamm. Mia Hamm is not familiar with Microsoft CRM works in the IT department
and wants to know what the features of contacts in CRM are.
What would you reply? (Choose all that apply.)

A. A feature of the contacts in Microsoft CRM is that the account does not need a contact.
B. A feature of the contacts in Microsoft CRM is that the contact should have only one
parent account but can have more than one sub-contact.
C. Features of contacts in Microsoft CRM are that the contact must have sub-contacts
and you are able to achieve inventory management.
D. A feature of the contacts in Microsoft CRM is that you can achieve inventory
management and have a Many-to-Many supported relationship.

Answer: A, B


QUESTION 4:

Rory Allen works as a Sales consultant at Certkingdom .com. Certkingdom .com has deployed
Microsoft CRM 3.0. Rory Allen wants to know what advantages Certkingdom .com can
achieve by making use of the Microsoft CRM Sales Management module to follow a
defined sales process.
What would you reply? (Choose all that apply.)

A. You should be able to determine qualified opportunities and accomplish inventory management.
B. You should be able to obtain sales data easily for reporting.
C. You should be able to accomplish inventory management and shorter sales cycles.
D. You should be able to accomplish shorter sales cycles and determine qualified opportunities.

Answer: B, D


QUESTION 5:

You work as a Sales consultant at Certkingdom .com. Microsoft CRM 3.0 is
implemented on the Certkingdom .com network.
You need to identify the information needed to schedule a service for a customer.
What should you do?

A. Identify the location where the service will be performed.
B. Identify the time and subject for the appointment.
C. Identify the subject and place for the appointment.
D. Identify the customer as well as the time for the appointment.

Answer: B


MCTS Training, MCITP Trainnig

Best Microsoft MCTS Certification, Microsoft MCITP Training at certkingdom.com

AVAYA 3304 Q & A / Study Guide / Testing Engine

Cisco CCNA Training, Cisco CCNA Certification

Best Avaya Certification Training and Avaya Exams Training  and more Avaya exams log in to Certkingdom.com


QUESTION 1
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A. It enablesrouting of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.

Answer: B,E

Explanation: Reference Avaya Aura™Call Center Feature Reference 6.0 page 78


QUESTION 2
What are three added features when you upgrade form Basic Avaya Call Center to Avaya Call
Center Elite? (Choose three.)

A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)

Answer: A,B,E

Explanation: Reference : Avaya Aura™Call Center Feature Reference 6.0Page358
Programming Call Vectors in Avaya Aura™Call Center 6.0 Page 205


QUESTION 3
A supervisor wants to endure that a specified group of agents logout at a specified time during the work week.
How can this be accomplished?

A. with After Call Work (ACW) Agent Considered Idle
B. with Forced Agent Logout Time
C. with Interruptible Aux Notification Timer (sec)
D. with Maximum Time Agent in ACW before logout (sec)

Answer: B
Reference:Administering Avaya Aura™Call Center Features 6.0 page 11


QUESTION 4
A customer has Business Advocate (BA) features turned on.
Which technique can be used to protect the predetermined level of service to a valued skill, II
volumes or agent staffing levels change abruptly?

A. queue priority levels
B. reserve agents
C. skill preference levels
D. percent allocation

Answer: D

Explanation:


QUESTION 5
A call center operations manager wants agents to manually enter a code to identify the reason for
being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters custom-options to allow this?

A. Call Work Codes
B. Authorization Codes
C. Reason Codes
D. AUX State Codes

Answer: C

Explanation: Reference :Avaya Aura™Call Center 6.0 Overview Page 26


Cisco CCNA Training, Cisco CCNA Certification

Best Avaya Certification Training and Avaya Exams Training  and more Avaya exams log in to Certkingdom.com