Monthly Archives: April 2012

Microsoft, Office, Tech

Leaked Microsoft roadmap shows 2013 launch for Office 15

Microsoft needs to better communicate plans to developers, enterprises and customers, says analyst

Computerworld – A leaked Microsoft roadmap shows that the next version of Office won’t ship until the first quarter of 2013, according to the Dutch developer who found the document.

Maarten Visser, the CEO of Meetroo and a decade-long Microsoft partner, stumbled upon the roadmap a week ago after clicking on a link posted on Microsoft’s Dutch website. The PDF was not password protected.

“I’m always curious about the roadmaps,” said Visser in a YouTube video he posted yesterday. “For me, since we build SharePoint applications, the release of SharePoint 15 is an important thing. The better I know when this will happen, the better I will be to ready my products before launch.”

Visser’s Meetroo is building project management software that relies on SharePoint.

While Visser noted that much of the information in the roadmap was already known — that Microsoft will release a public beta of Office alongside betas of supporting products like SharePoint and Exchange — he pointed out that the document pegged the suite’s final release as the first quarter of 2013.

The roadmap’s date for the public beta, however, doesn’t jibe with Microsoft’s recent comments.

On the roadmap, the Office beta was marked as smack-dab between the third and fourth quarters. While Microsoft has not yet revealed a detailed timetable for Office, two months ago the executive who runs the Office group, P.J. Hough, said “Everyone will have the opportunity to try the Office 15 public beta later this summer.”

To meet Hough’s “summer” promise, the beta would have to appear in the stretch between late in the second quarter and near the end of the third.

Microsoft has not assigned the next Office an official name, but has used “Office 15” as a placeholder. The roadmap used the same label.

Another section of the roadmap showed timelines for Windows — both client and server editions — as well as Internet Explorer 10 (IE10) and Windows Phone.

Windows 8’s schedule was bare, with only last September’s Developer Preview marked, and others, including Windows Server 8 — which is expected to launch at the same time as the client editions — simply showing a label of “Historical Release Cadence” that stretched from mid-2012 through early 2013.

Most experts anticipate a formal release of Windows 8 — at least the desktop version — in the fourth quarter, possibly October, because they assume Microsoft wants new Windows 8 PCs on shelves during this year’s holiday sales season.

IE10’s launch was marked as some time in the second half of 2012.

One analyst said the roadmap demonstrated just how opaque Microsoft is when it comes to disseminating information to customers. “Not only do ISVs [independent software vendors] and corporations need to know release dates, but as a customer, you need to know them, too,” said Michael Cherry of Directions on Microsoft.

“Everyone needs a timeline that’s dependable, but it’s not enough to just give us dates,” Cherry said, referring to the leaked document. “You have to give us descriptions why those dates are what they are.”
 

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That’s something that Microsoft doesn’t do early enough in its development process, Cherry said, making it nearly impossible for software makers like Visser, companies that craft their own applications for internal use, and customers — especially enterprises — to make intelligent decisions on developing for a new platform or migrating to it.

Cherry argued that a reliable timeline was more important for an operating system than for an application like Office, big as the latter is to Microsoft’s revenue, because fewer partners work with Office than with Windows.

“For an OS like Windows, especially WOA [Windows on ARM], I’m kind of stunned at the lack of information available at this point,” Cherry said. “There are a lot of people who need to be aware of the changes in Windows and WOA.”

Directions on Microsoft creates detailed roadmaps for its clients, but the job is neither simple or easy.

“It’s very hard to do, to represent [a roadmap] well,” said Cherry, adding that it’s necessary to show dependencies between products — how Internet Explorer relies on Windows, for instance — and timelines that include older products for those rare times when Microsoft takes features from a new edition and backports them to a predecessor.

Cherry highlighted the roadmap’s Office 15 launch in early 2013 as another example of dependency. If Office won’t be available until then, Cherry was skeptical of a WOA launch in 2012, what with Microsoft having stressed the importance of Office on that tablet-oriented OS.

“Apple can be secretive because they build the hardware,” Cherry said. “The more you control the ecosystem, the more closed you can be. But I’ve always thought of Windows as open.”

Microsoft declined to comment today on the roadmap that Visser uncovered.

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Amazon, Tech

Amazon Web Services launches CloudSearch

The service is based on Amazon’s A9 technology and aims to simplify the use of search

IDG News Service – Amazon Web Services has introduced CloudSearch, which allows users of its cloud to integrate fully managed and highly scalable search functionality into their applications, the company said on Thursday.

CloudSearch is based on the same A9 technology that powers search for Amazon.com, the company said

To use the search functionality, IT staff start by creating a search domain and uploading the data they want searchable. CloudSearch then automatically provisions the technology resources required and the indexes needed, the company said.

To make data searchable, it first needs to be described in the Search Data Format, which can be done using JSON (JavaScript Object Notation) or XML text files, according to an FAQ.

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CloudSearch automatically scales as the amount of searchable data increases or as the query rate changes, and enterprises can change search parameters, fine tune search relevance and apply new settings at any time without having to upload the data again.

Settings are changed using the AWS Management Console, which is also used to administer Amazon’s other services.

As with its other cloud services, Amazon pitches the new addition as way to add search capabilities without needing a lot of expertise.

However, figuring out what the service will cost may not be as simple. Users are billed on a monthly basis for search instances, document batch uploads, IndexDocuments requests and data transfer.

As a managed service, CloudSearch determines the size and number of search instances required to deliver low latency, high throughput search performance. The service builds an index and picks the appropriate initial search instance type to ensure that the index can be stored in RAM.

Instance types come in small, large and extra large, which cost 12 cents, 48 cents and 68 cents per hour.

New IndexDocuments are created by CloudSearch when the IT staff make configuration changes to the index, for example by adding a field. The cost is 98 cents per gigabyte of data stored in the search domain.

Added to that is 10 cents per 1,000 batch upload requests, which each can be up to 5MB. The last part of the bill is a charge for the amount of data transferred out of CloudSearch. In the US East region, the first 10TB costs 12 cents per GB, according to Amazon.

On the CloudSearch website, Amazon details a cost example that includes 100MB of data and adds up to $86.94 per month.

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Tech

EMC unveils preconfigured private cloud for partners

VSPEX platform includes tech from multiple partners like Cisco, Citrix, Intel and Brocade

Computerworld – EMC today announced a pre-configured private cloud platform created through an alliance with six hardware and software vendors.

EMC will sell the new VSPEX Proven Infrastructure cloud through its Velocity Program channel partners, who can rebrand the platform.

Some of the initial 13 channel partners that will sell the offering include Arrow Electronics, Avnet, Ingram Micro, WestconGroup and SiS.

“EMC will be doing a lot to build the brand and customer demand for VSPEX,” said Gregg Ambulos, senior vice president of global channel sales at EMC.

EMC learned not to compete with its channel partners after many were not happy when the storage vendor also offered its Atmos public cloud storage service through its direct sales force.

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The new VSPEX Proven Infrastructure includes EMC’s VNX and VNXe hybrid storage arrays, along with Avamar software and Data Domain backup appliances. The cloud platform also includes processors from Intel, switches from Brocade, servers from Cisco, and software from Citrix, Microsoft HyperV and VMware.

Avamar and Data Domain products will offer data deduplication to users, while EMC’s Fully Automated Storage Tiering (FAST), will offer data migration between varying disk storage arrays based on data use patterns.

Ambulos said that since delivering the vBlocks integrated computing system through EMC’s Virtual Computing Environment alliance with Cisco, sales have soared.

“What we heard from customers is there were times when they wanted more choice in terms of components with regard to private cloud,” he said.

“By integrating these technologies tightly with the hypervisor and end-user computing environments, customers can also benefit from simpler administration and lower management costs,” EMC stated in a news release.

There are initially 14 VSPEX configurations, which EMC said represent the most popular use cases for companies moving to cloud computing.

For private cloud deployments VSPEX users have the option of running VMware vSphere 5.0 or Microsoft Windows Hyper-V from 50-250 virtual machines. For end-user computing deployments, users can choose between VMware View and Citrix XenDesktop from 50 to 2000 virtual desktops.

EMC said additional VSPEX configurations will be made available based on partner demand.

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Apple, Tech

Apple tops $600 billion in market value

Stock price surges briefly to $649 per share

Apple stock price surged over the $600 mark today, about a month after shooting past $500. For a time, the company’s total market capitalization was more than $600 billion.

The stock price rose to $644 in the morning, and then fell back to $629 by midday. Only one other company has reached the $600 billion value: Microsoft on Dec. 30, 1999, was valued at $619 billion. Today, its value is $260 billion, according to an Associated Press story.

It’s all the more noticeable because stocks on the main exchanges fell yet again in response to poor U.S. job numbers last week, and continued concerns over the European debt crisis.

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BACKGROUND: Apple to issue dividends, repurchase shares from $98B cash balance

SCUTTLEBUTT: iPhone 5 rumor rollup for the week ending April 6

Apple’s stock price has climbed 59% this year. A range of analysts have said the stock has been under-valued by the market, despite the company’s high revenues and huge profits created by the introduction of its iOS-based mobile products.

The question is how high will the stock price, and the company’s value, go? Last week, a stock analyst with Topeka Capital Markets, Brian White, attracted headlines by setting a target price of over $800 per share, and a goal of $1,001, which would bring Apple close to being a $1 trillion company. White argued that the start of iPhone sales on China’s biggest mobile carrier, China Mobile, and the launch of an Apple TV set, would expand Apple’s revenues and profits.

Piper Jaffray analyst Gene Munster also raised his price target for Apple’s stock, but not as high as White: Munster’s target lifted to $718 from $670, and others expect the price to at least top $700. Munster was quoted as saying his previous forecast underestimated Apple’s “expected growth rates for the smartphone and tablet markets.”

Some have speculated that the stock price surge was triggered by Apple’s recent announcement that it will use some of its nearly $100 billion in cash to pay a dividend and buy back some shares. But Dirk Schmidt, writing at the Asymco blog, cites data that show the price began ticking upward faster in late 2011, and then even faster starting in February 2012, well before the mid-March dividend news.

According to one account, today’s first intra-day trade over $600 came 22 trading days after the first $500 trade. That pace is faster than the 32 trading days needed to rise from $400 to $500.

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Microsoft, Tech

Microsoft Says Recovery from Malware Becoming Impossible

A Microsoft security official recommends that big businesses invest in an automated process to wipe hard drives and reinstall malware-infested operating systems.
Microsoft Says Recovery from Malware Becoming Impossible
( Page 1 of 2 )

LAKE BUENA VISTA, Fla.—In a rare discussion about the severity of the Windows malware scourge, a Microsoft security official said businesses should consider investing in an automated process to wipe hard drives and reinstall operating systems as a practical way to recover from malware infestation.
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“When you are dealing with rootkits and some advanced spyware programs, the only solution is to rebuild from scratch. In some cases, there really is no way to recover without nuking the systems from orbit,” Mike Danseglio, program manager in the Security Solutions group at Microsoft, said in a presentation at the InfoSec World conference here.

Offensive rootkits, which are used hide malware programs and maintain an undetectable presence on an infected machine, have become the weapon of choice for virus and spyware writers and, because they often use kernel hooks to avoid detection, Danseglio said IT administrators may never know if all traces of a rootkit have been successfully removed.

He cited a recent instance where an unnamed branch of the U.S. government struggled with malware infestations on more than 2,000 client machines. “In that case, it was so severe that trying to recover was meaningless. They did not have an automated process to wipe and rebuild the systems, so it became a burden. They had to design a process real fast,” Danseglio added.

Danseglio, who delivered two separate presentations at the conference—one on threats and countermeasures to defend against malware infestations in Windows, and the other on the frightening world on Windows rootkits—said anti-virus software is getting better at detecting and removing the latest threats, but for some sophisticated forms of malware, he conceded that the cleanup process is “just way too hard.”

Microsoft says stealth rootkits are bombarding Windows XP SP2 machines. Click here to read more.

“Weve seen the self-healing malware that actually detects that youre trying to get rid of it. You remove it, and the next time you look in that directory, its sitting there. It can simply reinstall itself,” he said.

“Detection is difficult, and remediation is often impossible,” Danseglio declared. “If it doesnt crash your system or cause your system to freeze, how do you know its there? The answer is you just dont know. Lots of times, you never see the infection occur in real time, and you dont see the malware lingering or running in the background.”

He recommended using PepiMK Softwares SpyBot Search & Destroy, Mark Russinovichs RootkitRevealer and Microsofts own Windows Defender, all free utilities that help with malware detection and cleanup, and urged CIOs to take a defense-in-depth approach to preventing infestations.

Are virtual machine rootkits the next big threat? Click here to read more.

Danseglio said malicious hackers are conducting targeted attacks that are “stealthy and effective” and warned that the for-profit motive is much more serious than even the destructive network worms of the past. “In 2006, the attackers want to pay the rent. They dont want to write a worm that destroys your hardware. They want to assimilate your computers and use them to make money.

“At Microsoft, we are fielding 2,000 attacks per hour. We are a constant target, and you have to assume your Internet-facing service is also a big target,” Danseglio said.

 

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MCTS, MCTS Certification, MCTS Training, Microsoft, Tech, Windows 8

Microsoft starts XP retirement countdown

‘You are late,’ Microsoft tells customers who haven’t started XP-to-Windows 7 migration

Microsoft yesterday kicked off what it called a “two-year countdown” to the death of Windows XP, its longest-lived operating system.

Windows XP and the business productivity suite Office 2003 both exit all support on April 8, 2014, a company spokeswoman said in a Monday blog post.
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[ Also on InfoWorld: Microsoft retires Vista, Office 2007 from mainstream support this week. | Windows 8 is coming, and InfoWorld can help you get ready with the Windows 8 Deep Dive PDF special report, which explains Microsoft’s bold new direction for Windows, the new Metro interface for tablet and desktop apps, the transition from Windows 7, and more. | Stay abreast of key Microsoft technologies in our Technology: Microsoft newsletter. ]

On that date, Microsoft will stop shipping security updates for XP and Office 2003.

XP went on sale in October 2001 while Office 2003 launched October 2003.

“Windows XP and Office 2003 were great software releases for their time, but the technology environment has shifted,” argued Stella Chernyak, a Microsoft marketing director.

When Microsoft pulls XP’s plug, it will have maintained the OS for 12 years and 5 months, or about two-and-a-half years longer than its usual practice and a year longer than the previous record holder, Windows NT, which was supported for 11 years and 5 months.

This wasn’t the first time that Microsoft has urged XP users to dump the operating system — and perhaps their PCs too — for newer tools.

In June 2011, a Microsoft manager said it was “time to move on” from Windows XP, while earlier that year an executive on the Internet Explorer team belittled XP as “lowest common denominator” when he explained why the OS wouldn’t run the then-new IE9.

The company has not yet turned on Windows XP like it has on the 11-year-old Internet Explorer 6 (IE6). For more than two and a half years, Microsoft has urged users to give up IE6, going so far in March 2011 to launch a deathwatch website that tracks IE6’s dwindling usage share.

Windows XP’s share is dropping.

In the last 12 months, XP has lost nearly 10 percentage points of share, or 14 percent of what it had as of April 1, 2011, according to Internet measurement company Net Applications. If XP continues to shed share at that pace — unlikely as a linear decline might be — the OS would have just 17.1 percent in April 2014.

As Net Applications’ data hints, some PCs will still be running Windows XP when Microsoft retires the operating system.

“Our recent Symposium survey [in October 2011] had respondents telling us they’d have 96 percent of their PCs migrated off XP by end of support,” said Gartner analyst Michael Silver in an email reply to questions Monday. “But 16.5 percent of organizations say they will have more than 5 percent of their users still on XP after support ends.”

Not surprisingly, Microsoft wants XP users to upgrade to Windows 7 now, perhaps figuring money in the hand with Windows 7 is better than dollars from the bush that’s the unfinished Windows 8.

“We don’t recommend waiting [for the next editions of Windows or Office], said Microsoft’s Chernyak. “Not only is it important for companies to complete deployment before support runs out, but … by upgrading to Windows 7 and Office 2010 today they can gain substantial results while laying the foundation for future versions.”

On Microsoft’s website, the company was blunt about XP’s ticking clock.

“If your organization has not started the migration to a modern PC, you are late,” Microsoft said, citing data that claimed OS migration programs in businesses take between 18 and 32 months to complete.

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Tech

Stupid tech support tricks: IT calls of shame

Pronoun problems, IT ghosts, the runaway mouse — when it comes to computers, the customer isn’t always right

Working in tech support is a bit like teaching preschool: You’re an educator who provides reassurance in troubling times. You share knowledge and help others overcome their obstacles. And some days, it feels like all you hear is screaming, crying, and incoherent babble.

Tech support is no cakewalk — there’s no question about that — but boy, does it lead to entertaining anecdotes. After all, if the IT pro is the preschool teacher, the customers are the children. And kids, as we all know, are always saying the darnedest things.

[ For more real-world tales of brain fail, see “Stupid user tricks 6: IT idiocy loves company.” | Find out which of our eight classic IT personality types best suit your temperament by taking the InfoWorld IT personality type quiz. | Get a $50 American Express gift cheque if we publish your tech tale from the trenches. Send it to offtherecord@infoworld.com. ]

We’ve trotted through the trenches of tech support to dig up truly memorable tales of trouble and triumph. Some of the names and places have been omitted to protect the guilty, but the stories themselves are all real. Honestly, we couldn’t make this stuff up if we tried.

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Stupid tech support trick No. 1: The pronoun problem
In tech support, even the most basic assumptions can backfire. Tim Crotwell, a network admin at a Mississippi school district, learned that firsthand — and he’s still laughing about his lesson years later.

Crotwell was working off-site one day when an office manager — we’ll call her Ms. Schmidt — phoned him up with an urgent issue. Ms. Schmidt was trying to print some documents, she told him, and her printer wasn’t responding.

The fix was simple enough: Crotwell just needed to talk her through clearing the Windows print queue and restarting the print job. Tech Support 101, right?

“I told her to go to My Computer and open the Printers folder,” Crotwell explains.

That’s when the case took an unusual turn. Ms. Schmidt told Crotwell to hold on and stayed away for a solid few minutes. When she finally came back on the line, she told Crotwell she had followed his instructions — but saw no sign of her printer in the folder.

“I said, ‘It should be there, unless you accidentally deleted it.’ I walked her through refreshing the list and arranging the printers by name, but she still couldn’t find it,” Crotwell says.

Then, the schmidt really hit the fan (so to speak): Ms. S. paused, issued a couple of quiet “ohhs,” and said the sentence Crotwell will never forget: “Wait a minute — why would my printer be … uh, you didn’t mean for me to go to your computer, did you?”

That’s right, gang: Ms. Schmidt misinterpreted “My Computer” to mean Crotwell’s actual computer — not the Windows icon on her own virtual desktop.

“She took it literally and just went straight down the hall to my computer,” Crotwell chuckles. Once he realized what was going on, Crotwell got Ms. Schmidt back on track and wiped out her problem in no time. These days, you can bet he’s a bit more careful when choosing his words.

“It really cracked me up,” Crotwell says. “It’s easy to take for granted how something second nature to us can sound completely different to a user.”

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Microsoft, Tech

Microsoft counted as key Linux contributor, for now anyway

Microsoft’s work on the Hyper-V driver accounted for a significant chunk of recent Linux kernel development

For the first time ever, and probably only temporarily, Microsoft can be counted as a key contributor to Linux.

The company, which once portrayed the open-source OS kernel as a form of cancer, has been ranked 17th on a tally of the largest code contributors to Linux.

COME AGAIN? Microsoft: ‘We love open source’

The Linux Foundation’s Linux Development Report, released Tuesday, summarizes who has contributed to the Linux kernel, from versions 2.6.36 to 3.2. The 10 largest contributors listed in the report are familiar names: Red Hat, Intel, Novell, IBM, Texas Instruments, Broadcom, Nokia, Samsung, Oracle and Google. But the appearance of Microsoft is a new one for the list, compiled annually.

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Overall, Microsoft contributed 688 changes, or about 1.0 percent of the accepted changes to the kernel, since version 2.6.36. Company engineers also signed off on 2,174 changes, or about 1.1 percent of all the changes in this review period.

Much of the work Microsoft did centers around providing drivers for its own Hyper-V virtualization technology. Microsoft’s Hyper-V, part of Windows Server, can run Linux as a guest OS. Linux kernel developer and LWN.net editor Jon Corbet, a co-author of the study, estimates that Microsoft’s involvement peaked around last year’s 3.0 release of Linux and will diminish over time. “Even the [hypervisor] drivers can only need so much cleaning up,” he wrote in an article explaining the influx of Microsoft contribution.

For the Linux Foundation, Microsoft’s involvement in Linux shows how widely used the OS kernel is these days. Microsoft must work with Linux to be part of the larger enterprise computing ecosystem.

In the time period covered by the report, more than 1,000 developers from nearly 200 companies contributed to the kernel. Lone contributors provided the largest number of changes, 11,413 changes or about 16.2 percent of all the changes in this review period. Among contributions from companies, Red Hat provided the most changes, or 7,563, or 10.7 percent of all changes. After Red Hat, Intel provided the next largest batch of changes, 5,075, or about 7.2 percent of all changes.

On average, between 8,000 and 12,000 patches are added to each new kernel release, which, overseen by Linus Torvalds, come out every two or three months. The vast majority of these changes are developed by outside parties.

In addition to Corbet, Linux kernel maintainer and Linux Foundation fellow Greg Kroah-Hartman, and Linux Foundation Vice President of Marketing and Developer Services Amanda McPherson co-wrote the report.

The Linux Foundation is a nonprofit organization devoted to further developing and maintaining the open-source Linux kernel. It is funded by companies that use Linux in their products and services, including Hewlett-Packard, IBM, Intel, Novell and Oracle.

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70-630 Q&A / Study Guide / Testing Engine

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QUESTION 1
You work as a SharePoint Server administrator at Certkingdom.com. You have just the completed the
insertion of new content in the root site. However, later that day the users complained that the new
content is not added in the search results when they run searches on the root site. You need to
make sure that the relevent content is included in query results.
What actions should you take to perform this task?

A. The best option is to set the Complete Through constraint.
B. The best option is to reset the crawled content and start a full crawl.
C. The best option is to set the Resource Center view.
D. The best option is to edit the CSS style sheet to include the new content.

Answer: B

Explanation:

QUESTION 2
You work as a SharePoint Server administrator at Certkingdom.com. One of Certkingdom.com branch offices
consists of a Windows Server 2003 Active Directory domain. You have received instructions from
the CIO to extend SharePoint user profiles to include the userID property from the users’ domain accounts.
What actions should you take to perform this task?

A. The best option is to add a Microsoft Operations Manager (MOM) server.
B. The best option is to create a custom Microsoft Management Console that can access the branch office.
C. The best option is to create a new user profile property that is configured with import mapping.
D. The best option is to run the SharePoint Products and Technologies Configuration.

Answer: C

Explanation:

QUESTION 3
You work as a SharePoint Server administrator at Certkingdom.com. The Certkingdom.com network contains a
SharePoint Portal Server 2003 server named Certkingdom-SR44. Certkingdom-SR44 hosts a SharePoint portal
that is accessed through a hyperlink on the users’ client computers. The hyperlink points to
http://www.Certkingdom.com/ms/certifications.
You want to migrate Certkingdom-SR44 to Microsoft Office SharePoint Server (MOSS) 2007. You need to
ensure that the SharePoint portal will be accessible after the migration.
What actions should you take to perform this task?

A. By running the stsadm command with the osearch operator.
B. By editing the hyperlink so it will point to the new URL of the migrated content.
C. By running the stsadm command with the enumsites operator.
D. By enabling the Shared Services Provider Synchronizing job.

Answer: B

Explanation:

QUESTION 4
You work as a SharePoint Server administrator at Certkingdom.com. Certkingdom.com contains a Microsoft
Content Management Server 2002 computer named Certkingdom-SR11. You have received instructions
from the CIO to uCertkingdomrade Certkingdom-SR11 to Microsoft Office SharePoint Server (MOSS) 2007.
What actions should you take to perform this task?

A. The best option is to run the stsadm command with the addwppack operator.
B. The best option is to run the stsadm command with the installfeature operator.
C. The best option is to run the CMS Assessment utility on Certkingdom-SR11.
D. The best option is to run the Optimize HTML command in SharePoint Designer.

Answer: C

Explanation:

QUESTION 5
You work as a SharePoint Server administrator at Certkingdom.com. Certkingdom.com has a Development
department with a database server named Certkingdom-DB02. Certkingdom-DB02 hosts a database named
CkdProducts. Certkingdom.com has implemented a Web application in the SharePoint site that must
access data in CkdProducts.
What actions should you take?

A. The best option is to obtain and install an application definition file from the Development department.
B. The best option is to enable the Save for Sharing option, then save CkdProducts in the Development department.
C. The best option is to save CkdProducts as a Microsoft Excel 2007 worksheet.
D. The best option is to create a custom group in the Site Settings page to the trusted file locations list.

Answer: A

Explanation:

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QUESTION 1
You are employed as a Desktop Technician at Certkingdom.com. The Certkingdom.com network consists of a
single Active Directory domain named Certkingdom.com.
Certkingdom.com has acquired a computer named Certkingdom-WS624. The operating system on the computer is
Microsoft Windows XP Professional and its specifications are:
• 1 GB of RAM
• 2GHz processor
• 64-MB video adapter
• 60-GB hard disk with 15 GB of free space
You received instructions for installation of Microsoft Windows Vista on Certkingdom-WS624.
After performing fresh installation you need to identify the which of uCertkingdomrade is needed for
supporting Microsoft Windows Aero Experience?

A. You need to uCertkingdomrade the hard disk to 100 GB.
B. You need to clear 40 GB of free space on the hard disk.
C. You need to uCertkingdomrade the memory to 2 GB of RAM.
D. You need to install a 128 MB of RAM video adapter supporting Microsoft DirectX 9, and
Microsoft Pixel Shader 2.0.
E. You need to uCertkingdomrade the processor to a dual-core processor.

Answer: D

Explanation: To support the Microsoft Windows Aero Experience, you need a video adapter that
has at least 128 MB of RAM, support for Microsoft DirectX 9, and Microsoft Pixel Shader 2.0.

QUESTION 2
You are employed as a network administrator at Certkingdom.com. The Certkingdom.com network consists of a
single Active Directory domain named Certkingdom.com.
A client computer named Certkingdom-WS620 is running Microsoft Windows 2000 with Service Pack 3.
Certkingdom-WS620 also runs some legacy applications. The Certkingdom.com management wants all computers
to be running Microsoft Windows Vista. To this end you have received instructions from the CIO to
uCertkingdomrade Certkingdom-WS620 to Microsoft Windows Vista.
Which two steps should you take to uCertkingdomrade Certkingdom-WS620 and keeping the current applications
intact and not requiring reinstallation?

A. By Installing Windows Vista into a separate partition.
B. By using the Windows Easy Transfer wizard.
C. By uCertkingdomrading to Microsoft Windows XP Professional.
D. By uCertkingdomrading to Windows Vista.
E. By installing the latest version of the Service Pack.
F. By copying your user profile to a removable media.
G. By Performing a clean installation of Windows Vista.
H. By Copying the user profile to the C:\Windows\Users directory.

Answer: C,D

Explanation: To move to Windows Vista without having to reinstall your applications, you need to
do an ‘in-place’ uCertkingdomrade. However, you cannot uCertkingdomrade directly to Windows Vista from
Windows 2000 Professional (you would need a clean install which would delete your applications).
Therefore, you need to uCertkingdomrade to Windows XP Professional first. Then you can uCertkingdomrade to
Windows Vista and keep the applications.

QUESTION 3
You are employed as a network administrator at Certkingdom.com. The Certkingdom.com network consists of a
single Active Directory domain named Certkingdom.com. All client computers on the Certkingdom.com network run
Microsoft Windows Vista.
Certkingdom.com contains a client computer named Certkingdom-WS621. Certkingdom-WS621 has been assigned to a
Certkingdom.com user named Andy Booth. You received a report from Andy Booth complaining that CertkingdomWS621
is performing slower than it should. You have a suspicion that it could be malware that is
causing the problem.
How can you find out what is causing the problems?

A. You need to run a Windows Defender scan.
B. You need to view the processes list in Task manager.
C. You need to view the startup items in the System Configuration utility.
D. You need to run Disk Defragmenter.

Answer: A

Explanation: Windows Defender is an application that can scan for malware or other potentially
harmful files. You can initiate a Windows Defender scan to scan all the files on your system for
malware or other potentially harmful files.

QUESTION 4
You are employed as a network technician at Certkingdom.com. The Certkingdom.com network consists of a
single Active Directory domain named Certkingdom.com. All client computers on the Certkingdom.com network run
Microsoft Windows Vista.
A Certkingdom.com user named Andy Booth has been assigned a client computer named Certkingdom-WS629.
One morning Andy Booth complains that Certkingdom-WS629 does not produce any sound when he
views a video file clip. You open the Device Manager as shown below.

What configuration change should you make to Certkingdom-WS629?

A. You need to update the driver for the audio device.
B. You need to uninstall the device then run a hardware scan.
C. You need to enable the audio device in Device Manager.
D. You need to change the IRQ for the device.
E. You need to run Microsoft Windows Update and install the latest updates for Certkingdom-WS629.
F. You need to replace the audio device with one that is compatible with Windows Vista.

Answer: C

Explanation: The icon by the sound device (the Creative SB Live! Series device) shows that the
device is disabled. Therefore, to receive audio output from Certkingdom-WS629, you simply need to
enable the device. You can do this by right-clicking on the device and selecting Enable.

QUESTION 5
You are employed as a help desk technician at Certkingdom.com. The Certkingdom.com network consists of a
Workgroup named Certkingdom. The client computers on the Certkingdom.com network run a mix of Windows XP
Professional and Windows Vista. You
The Certkingdom.com management wants to conduct a meeting with all their users. You need to facilitate
this meeting. However, invitation to the Certkingdom.com users are not getting sent as they do not appear
in the Invite people list of the Microsoft Windows Meeting Space meeting.
What should you do to be able to invite all Certkingdom.com users to the Windows Meeting Space
meetings? (Each correct answer presents part of the solution. Choose TWO.)

A. You need to instruct the Certkingdom.com users with Windows XP Professional computers to create an
exception for invitations from Windows Meeting Space in the Microsoft Windows Firewall.
B. You need to uCertkingdomrade the Windows XP Professional computers to Windows Vista.
C. You need to configure the Windows XP Professional computers to use Microsoft NetMeeting to
connect to the meeting.
D. You need to instruct all members of the Certkingdom workgroup to sign in to the People Near Me feature.
E. You need to install Service Pack 3 on the Windows XP Professional computers.

Answer: B,D

Explanation:

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