Number of questions: 60
Number of questions to pass: 42
Time allowed: 75 mins
This exam consists of 3 sections described below.
Section 1: Planning
Given that proper IBM Tivoli Application Dependency Discovery Manager (TADDM) manuals are available, describe the use and structure of the Common Data Model so that knowledge of the Common Data Model is demonstrated.
Given that IBM SmartCloud Control Desk V7.5 (SCCD) Change, Configuration and Release Management is to be installed, describe the Configuration Management Database sizing and performance architecture so that SCCD Change, Configuration and Release Management logical architecture is described.
Given that the SCCD has been installed, and the basic system data has been set up, describe configuration items (CIs), CI types and assets and how they are represented so that the consultant understands how the data elements are related to one another and the importance of them.
Given the customer’s need to overlay their own business process for Change, Configuration and Release Management onto SCCD, plan the workflow and job plan requirements so that the workflow and job plans meet customer requirements.
Given that change management will be used to control changes to CIs in the managed environment, explain how this is done, and the role that process requests play so that knowledge of the process requests in change management is understood.
Given the description of job plans and workflows, describe the purpose and use of job plans and workflows in change management so that the customer understands the difference between the two.
Given the description of job plans and workflows, describe the purpose and use of job plans and workflows in release management so that the customer understands the difference between the two.
Given knowledge of change management, describe the capabilities of impact analysis so that knowledge of the SCCD impact analysis capabilities and possibilities is demonstrated.
Section 2: Configuration
Given that IBM SmartCloud Control Desk V7.5 (SCCD) has been installed, configure and load data from IBM Tivoli Application Dependency Discovery Manager (TADDM) into SCCD by using IBM Tivoli Integration Composer (ITIC) so that the data is configured and loaded.
Given that an authorized asset and CI represent the same IT resource, use new automated features to link them, where both exist, and create new ones when only one or the other currently exists so that authorized assets are linked and in sync with respective authorized CI.
Given knowledge of the CI hierarchy, create a CI hierarchy so that CI hierarchy is created and documented.
Given the need to create authorized CIs, promote discovered CI data to authorized state so that authorized CIs are created.
Given that the SCCD product is fully installed, and Change Window has been specified with an allowable maintenance time for a CI, configure a permissible change for a CI or a set of CIs so that CIs are associated to a Change Window.
Given that the SCCD product is fully installed, and CI ownership has been specified, configure ownership for a CI or a set of CI’s so that CI ownership is assigned as specified.
Given a running SCCD server with Actual and Authorized CIs populated, and understanding of reconciliation, set up and run a reconciliation task so that the results can be reviewed.
Given that SCCD and TADDM are installed, describe the procedure to configure context menu service so that TADDM can be launched from SCCD
Given knowledge, explain change and configuration management workflows and job plans so that change and configuration management workflows and job plans are understood.
Given SCCD is installed, customize the default roles based on customer requirements so that customer requirements are met.
Given SCCD is installed, describe activities and task management so that activities and tasks can be managed
Given SCCD is installed, view task schedule conflicts so that conflicts can be viewed.
Given that SCCD is installed and reconciliation has been set up, perform an audit of the actual and authorized CIs so that an audit is complete.
Given SCCD is fully installed, configure a CI lifecycle so that the CI lifecycle is created.
Given that SCCD has been installed and the basic system data has been set up, TADDM set up, CI types set up, discovery performed, and customer requirements understood, describe depth of CI import data against activation of CI types so that non-activated CI types will be imported.
Given that TADDM data is to be loaded into SCCD via ITIC, describe the procedure to schedule this data loading so that scheduling of TADDM data mapping executions are completed.
Given that SCCD has been installed and the basic system data has been set up, TADDM set up, CI Types set up, discoveries are performed and activation of CI is completed, described tuning features so that the SCCD performance is maintained at required level.
Section 3: Configuation of Release Management
Given a Software Image in a IBM Tivoli Provisioning Manager (TPM), TCM or RAM server and an Integration Module that has been configured to point to the server, import a Software Image CI into the Definitive Media Library from the remote server so that a software image CI exists in the DML repository and can be deployed within a release management process.
Given a software image CI exists in the DML that has been approved for distribution, and target computer system CIs have been imported from TADDM, deploy a Software Image to a set of targets as part of a Release Management process using TPM or TCM so that software has been installed on each of the target systems.
The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too
Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.
This exam has an Assessment Exam option: A9560-040 Assessment: IBM SmartCloud Control Desk V7.5 Change Configuration Release Management Implementation
Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English
Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.
You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.
Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.
IBM SmartCloud Control Desk: Best Practices Configuration and Customization Guide
SmartCloud Control Desk is a comprehensive IT Asset and Service Management solution that helps reduce cost and minimize service disruptions through automated service request handling, efficient change management, optimized asset lifecycle management across IT and enterprise domains. SmartCloud Control Desk provides the following features and benefits:
Reduce total cost of ownership by using one unified solution to license, install and manage multiple ITIL processes under one price point.
Reduce business risk by using advanced impact analysis and defining automated change procedures that ensure integrity of existing infrastructure while supporting business agility.
Improve efficiency and quality of service by unifying asset, change and problem management across both IT and the rest of the enterprise.
Lower cost and mitigate license compliance risk by performing end to end software asset management.
Improve utilization rate and reduce unnecessary purchases by managing the IT asset lifecycle.
Adaptive, role-based simplified UI, improves intuitiveness for novice users, and reduces training costs.
Access from anywhere at anytime via mobile device support – Blackberry, iOS, and Android.
Pick a solution delivery model – Traditional on-premise, SaaS, VM image – that is affordable and meets your current business needs; Seamlessly move between delivery models while keeping the same functionality.
This IBM Redbooks publication covers IBM SmartCloud Control Desk product configuration, customization, and implementation best practices.
IBM SmartCloud Control Desk V7.5: Deployer’s Workbench Info Center
IBM SmartCloud Control Desk Wiki
Welcome to the IBM SmartCloud Control Desk wiki, a collaborative repository of technical information. IBM SmartCloud Control Desk is an integrated service management solution that helps you manage a comprehensive range of IT processes, services, and assets.
PartnerWorld Code: 24012702
Replaces PW Code: 24012701
An IBM Certified Deployment Professional – SmartCloud Control Desk V7.5 Change, Configuration, Release Management is an individual who has demonstrated the ability to implement and support an IBM SmartCloud Control Desk V7.5 Change, Configuration, Release Management solution. It is expected that this person is able to perform the tasks independently, and in some situations, take leadership and provide mentoring to peers.
Key Areas of Competency
Describe the SmartCloud Control Desk V7.5 Change, Configuration, Release Management architecture and components.
Design and document the processes that will be used with the SmartCloud Control Desk V7.5 Change, Configuration, Release Management solution based on customer requirements and their environment.
Design and document the data lifecycle based on customer requirements and their environment.
Create a deployment plan for the SmartCloud Control Desk V7.5 Change, Configuration, Release Management solution.
Install and configure prerequisites to SmartCloud Control Desk V7.5 Change, Configuration, Release Management
Install and configure SmartCloud Control Desk V7.5 Change, Configuration, Release Management infrastructure components.
Use available interfaces to configure and administer the SmartCloud Control Desk V7.5 Change, Configuration, Release Management environment.
Perform performance tuning and problem determination for SmartCloud Control Desk V7.5 Change, Configuration, Release Management.
Recommended Prerequisite Skills
Knowledge of SQL (DB2, Oracle, or SQL Server) databases-Skill level 3
Knowledge of Tivoli process automation engine-Skill level 3
Knowledge of Application Server (WebSphere or Weblogic)-Skill level 2
Knowledge of operating systems, networking, and firewall concepts-Skill level 2
Knowledge of Configuration Process Manager-Skill level 2
Knowledge of Change Process Manager-Skill level 2
Knowledge of Release Process Manager-Skill level 1
Knowledge of security (SSL, data encryption, system user accounts, directory servers)-Skill level 1
Knowledge of protocols including HTTP, SMTP, and SNMP-Skill level 1
Knowledge of the ITIL roles for V2 or V3-Skill level 1
Knowledge of XML-Skill level 1
Knowledge of TADDM-Skill level 1
This certification requires 2 exams
Click on the links below to see exam details, exam objectives, suggested training and sample tests.
C9560-652 – IBM SmartCloud Control Desk V7.5 Fundamentals
C9560-040 – IBM SmartCloud Control Desk V7.5 Change Configuration Release Management Implementation
What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk V7.5? (Choose two.)
A. Data loading
B. Restart server
C. Configure an Organization and Site
D. Service Desk content configuration
E. Service Catalog content configuration
The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)
C. Ticket Owners
D. Person Groups
E. E-mail Address
F. Security Groups
Which two database servers are supported by IBM SmartCloud Control Desk V7.5 installation? (Choose two.)
D. IBM DB2
E. Microsoft SQL server
Which ticket type must be used for a user who is asking for information?
C. Service Request
D. Process Request
Which three main capabilities are combined into IBM SmartCloud Control Desk V7.5?
A. Asset Management, Network Management, Event Management
B. Change Management, Contract Management, Performance Management
C. Asset Management, Change Management, Service Request Management
D. Service Request Management, Discovery Management, Problem Management