Exam MB6-894 Development, Extensions and Deployment for Microsoft Dynamics 365 for Finance and Operations

Published: December 04, 2017
Languages: English
Audiences: Developers Technology Microsoft Dynamics 365
Credit toward certification: MCP, MCSA

Skills measured
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Understand the architecture and development environment (20-25%)
Describe the Microsoft Dynamics 365 for Finance and Operations architecture
Describe the development environment; describe the components in the application stack; identify cloud architecture components; explain the server architecture; describe the layer architecture
Describe the Microsoft Dynamics 365 for Retail architecture
Identify components of the retail solutions and their purpose; Describe differences and uses for the Retail Server and the Retail Store Scale Unit (RSSU); Describe hardware components; Describe and create components for the Modern Point of Sale (MPOS) and the Cloud Point of Sale (Cloud POS)
Manage development with Microsoft Visual Studio and Lifecycle Services (LCS)
Identify the windows and basic navigation of Visual Studio; describe differences between and uses for projects, models, solutions, and packages; describe and perform the build process; describe the features of LCS; use LCS to deploy hotfixes, manage assets, and complete the build process

Develop new elements by using Application Explorer (20-25%)
Create and manage labels and resources
Create new label files; create and use labels; describe elements and uses for labels; identify best practices for labels; identify uses for resources
Create and manage data types
Describe uses for base enumerations; create new base enumerations; identify best practices for base enumerations; describe primitive and extended data types; create new extended data types; identify key properties for extended data types; implement best practices for extended data types
Create and manage tables
Identify the components of a table; describe various types of table relationships; describe various types of table indexes; implement best practices for tables, relationships, and indexes

Read and Write Basic X++ (20-25%)
Describe the X++ environment
Identify the characteristics of X++; use the code editor to write X++; describe the features of IntelliSense; identify basic syntax for X++; describe the use of common key words in X++; describe the features of the debugger; use the comparison tool; use the best practice checker
Work with X++ control statements
Work with variables, operators, conditional statements, and loops; use built-in functions; use communication tools
Work with classes
Create new classes; describe scoping events and parameters; describe inheritance; identify key best practices when writing X++
Manipulate data with X++
Identify techniques for data retrieval; explain uses for transaction integrity checking; insert, update, and delete records using X++; identify best practices for manipulating data with X++
Manage exceptions in X++
Identify exception types; use try/catch statements; describe the features of optimistic concurrency control; describe best practices for exception handling with X++

Manage the User Interface and Security for Developers (20-25%)
Manage the user interface
Identify components of various form patterns; identify common form patterns and sub patterns; identify key properties for form elements; apply and validate form patterns; describe uses for tiles; describe how to join data in forms; implement best practices for form development
Manage the user navigation
Identify types of menu items; create menu items and menus; identify key properties for menu items; describe uses for menu items; implement best practices for menus and menu items
Manage security in the development environment
Describe the security architecture; describe the components of role-based security; create new privileges, duties, and roles in the application explorer; describe the extensible data security framework

Develop and extend retail components (15-20%)
Modify retail components
Describe the components of the Commerce Runtime (CRT) and how to extend the CRT; describe the components of the Commerce Data Exchange (CDX) and how to extend the CDX; Identify components of the retail architecture that can be extended; Describe how to extend various components of the retail architecture.
Deploy retail modifications
Describe how to package and deploy retail modifications into a source environment; review and apply retail hot fixes; create and deploy packages for retail; resolve conflicts and rebuild packages
Monitor retail components
Identify, use and extend diagnostics and monitoring tools for retail components; Identify, setup, and monitor data distribution and offline databases; Understand hot, warm, and cold paths for diagnostics and monitoring; Use events logs, and LCS to monitor and diagnose issues with retail components


QUESTION 1
You finish developing a model named CompletedModel1 that contains objects.
Which three items from the model must be included to build the CompletedModel1 model during the
package build on the build server? Each correct answer presents part of the solution.

A. CompletedModel1 build result file
B. Metadata of objects in CompletedModel1
C. Source code of objects in CompletedModel1
D. Visual Studio solution file
E. CompletedModel1 descriptor file

Answer: B,C,E

Explanation: Section: Understand the architecture and development environment (20-25%)

Explanation
Explanation/Reference:
A Dynamics AX package is a deployment and compilation unit of one or more models. It includes model metadata, binaries, cubes and other associated resources. One or more AX packages can be packaged into a deployment package, which is the vehicle used for deployment on UAT and production environments. Packages are packaged into a deployable package file for deployment to Sandbox or production environments.


QUESTION 2
You are working in a Microsoft Dynamics 365 for Retail environment andneed to develop an app that canbe installed on
a tablet to calculate the sales total with tax for a given list of items.
The app must work if the tablet loses wireless connectivity.
Which type of interface should you use to develop the app?

A. Cloud POS
B. User Interface
C. eCommerce
D. Modern POS

Answer: D
Explanation: Section: Understand the architecture and development environment (20-25%)
Explanation
Explanation/Reference:
Users of Retail Modern Point of Sale (POS) can perform various retail tasks on supported laptops, tablets,
and phones. These tasks include processing sales transactions, viewing customer orders, managing daily
operations and inventory, and viewing role-based reports.


QUESTION 3
You are working for a client in a new Microsoft Dynamics 365 for Finance and Operations environment.
The client requests that custom fields be added to the SalesTable table. You need to add them in a way tominimize the
cost of maintenance and upgrading.
What should you do to add the custom fields?

A. Create a new package in the ApplicationSuite model.
B. Create a new model that overlayers the ApplicationSuite model.
C. Create a new extension model that references the ApplicationSuite model.
D. Create a new project in the ApplicationSuite model.

Answer: C

Explanation:
Section: Understand the architecture and development environment (20-25%) Explanation
Explanation/Reference:
Microsoft’s best practice recommendation is to use extension objects and models wherever we can.


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C9560-659 Fundamentals of Applying IBM SmartCloud Control Desk V1

Number of questions: 50
Number of questions to pass: 35
Time allowed: 90 mins
Status: Live

This exam consists of 4 sections described below.

Section 1: Current Architecture and Environment

Given IBM SmartCloud Control Desk (SCCD) system requirements and client preferences, determine supported configurations, gather client standards, research available resources, and determine an appropriate configuration so that a hardware platform and middleware software combination can be recommended.
Given the sizing guidelines in the SCCD documentation, analyze the client requirements and usage patterns so that sizing recommendations can be determined and presented to the client.
Given client infrastructure, data flow, and process flow diagrams, determine how SCCD will be deployed and interact with existing client solutions so that functional and physical diagrams can be produced.
Given client reporting requirements and existing solutions, determine the technical factors impacting the overall solution while satisfying the requirements so that a recommended reporting architecture can be presented to the client.

Section 2: Business Drivers
Given client requirements and product report capabilities, explain the available reporting and Key Performance Indicators (KPI) options so that the client understands the capabilities.
Given a customer’s business requirement, determine how the business process options impact the solution that is provided so that SCCD solution is designed to satisfy client business processes requirements.
Given the client requirements, identify the SCCD functional capabilities so that the client has an SCCD functional solution design based on the gap analysis.
Given the need for integration or continued use within SCCD, design an integration plan so that the client’s systems could be integrated.
Given the SCCD, the basic architecture is designed, and business requirements are defined, take the client business requirements and align them to SCCD capabilities so that client requirements are effectively mapped to the software.
Given the basic architecture is designed, and the general business requirements are known,review the client business continuity needs and define/design system availability so that the solution is available and meets the continuity requirements.

Section 3: Architecting the Solution
Given the processes, business units and current applications expose the product functionality and identify communication and data needs so that necessary data is available in IBM SmartCloud Control Desk(SCCD).
Given the business requirements, processes, data artifacts and current applications, explain what product functionality fulfills the requirements so that customers understand how their business needs are met.
Given the business requirements, sizing parameters (
of users,
of assets,
of services,
of tickets, etc.) or given the sizing identify best deployment option and architecture so that the most suitable deployment option and topology for given environment and business needs are determined.
Given the current and future business requirements determine the most suitable SCCD edition so that a recommendation can be made to the client.

Section 4: Apply Solution
Given the basic architecture is designed, and business requirements are explained or known, review the client business problems and design a resolution to the problem using the IBM SmartCloud Control Desk (SCCD) capabilities and functions so that the customer problem is resolved.
Given the need to combine capabilities from multiple process areas, design a process solution to interlock the functionality of SCCD so that an interconnected process can be performed.
Given customer use cases, customer requirements, and business processes, ensure that a solution using SCCD can be obtained so that designed processes fulfil customer’s use cases.
Given the need for continual service improvement, business requirements, and improvement objectives, implement a continuous improvement strategy so that processes are in continuous improvement cycle.
Given a business requirement to implement ITIL processes, customer business processes, and SCCD capabilities, develop a solution so that the processes utilize ITIL best practices.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-659
Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-659 Assessment: Fundamentals of Applying IBM SmartCloud Control Desk V1

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.

Classroom Course

Course Title: IBM SmartCloud Control Desk 7.5 IT Asset Management Fundamentals-New
Course Duration: 3.0 Days
Course Number: TP380G

Course Abstract: This course introduces the fundamental concepts of managing the lifecycle of IT assets using IBM SmartCloud Control Desk. Managing the lifecycle of your IT assets helps you control costs and optimize IT asset utilization. You learn how to track and manage physical assets from procurement to disposal. You also learn how to manage software licenses to mitigate license and regulatory compliance risks. This 3-day hands-on course includes lectures, discussions, demonstrations, and a wide variety of exercises.

Business Partners – This course does qualify for You Pass We Pay.
Redbook

Migration Use Cases with the Migration Manager Version 7.5
The Migration Manager enables you to migrate configuration content from one production environment to another. The typical use is to migrate configuration content from a development environment to a test environment and then on to production for the Tivoli® process automation engine and its applications, such as IBM SmartCloud Control Desk. The goal of migration is to ensure that your production environment fully meets the needs of your users.

This IBM® Redbooks® publication is an update of the existing book Migration Use Cases with the Migration Manager, SG24-7906 and covers the most common migration use cases with the Migration Manager, including the capabilities introduced with Tivoli process automation engine V7.5. Of course, these use cases are only a small subset of the possible migration scenarios that can be performed by the Migration Manager, but they were chosen to be representative of the capabilities of the Migration Manager.

In addition to these use cases, the book presents a migration strategy and a comprehensive chapter about troubleshooting possible migration problems when using the Migration Manager.
We strongly suggest that you read Chapter 1, “Migration strategy” first before reading the other chapters. This chapter will give you a good foundation for all of the migration scenarios covered in the book.

This book will be a reference for IT Specialists and IT Architects working on migrating configuration content from one production environment to another using the Migration Manager.

Self-Paced Virtual Classroom

IBM SmartCloud Control Desk 7.5 Foundations (SPVC) – New
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM SmartCloud Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM SmartCloud Control Desk.

Overview
PartnerWorld Code: 24014901
Replaces PW Code: Not Applicable

Status: Live
An IBM Certified Solution Advisor – SmartCloud Control Desk V1 professional determines business critical issues within a customer environment and identifies the appropriate IBM SmartCloud Control Desk solution. This person is able to perform hardware and software solutions analysis and recommend high-level IBM Tivoli design scenarios and the basics of implementation. The role and responsibilities also include architecting, documenting, and presenting a solution that fits the business needs and integrates with existing systems.
Key areas of competency include:

Map customer business requirements to IBM SmartCloud Control Desk solution.
Assess requirements and create a solution design.
Describe business and technical advantages of IBM SmartCloud Control Desk solution.
Recommend education opportunities to customers based on the IBM SmartCloud Control Desk solution.
Describe the business and technical concepts of IT Service Management.
Describe the IBM SmartCloud Control Desk architecture and components.

Recommended Prerequisite Skills

Required Prerequisite Skills:
The following qualifications are requirements for success:

Working knowledge of IT Asset and Service Management concepts.
Basic knowledge of the Information Technology Infrastructure Library (ITIL).
Working knowledge of IT Asset and Service Management concepts.
Working knowledge of the supported middleware such as application servers, databases.
Basic knowledge of security authorization and authentication.
Basic knowledge of integration components.
Working knowledge of operating systems, networking and firewall concepts.

Skill Level 1: Basic Skill/Knowledge: Familiarity with basic functionality and concepts, may need to rely on assistance from documentation or other resources.

Skill Level 2: Working Skill/Knowledge: Working knowledge of functionality and concepts, can use product or explain concepts with little or no assistance.

Skill Level 3: Advanced Skill/Knowledge: Substantial experience with functionality or concepts, can teach others how to use functionality or explain concepts.

Skill Level 4: Expert Skill/Knowledge: Extensive and comprehensive experience with functionality or concepts, can create or customize code, architecture, or processes.
Requirements

This certification requires 1 exam

Exam Required:
Click on the link below to see exam details, exam objectives, suggested training and sample tests.

C9560-659 – Fundamentals of Applying IBM SmartCloud Control Desk V1


QUESTION 1
Which two database servers are supported by IBM SmartCloud Control Desk installation? (Choose two.)

A. Sybase
B. MySQL
C. Informix
D. IBM DB2
E. Microsoft SQL server

Answer: D,E


QUESTION 2
What is the purpose of the Promotion process?

A. To create configuration items (CI) from Actual CIs
B. To create Actual CIs from CIs
C. To enable CIs to be used in the Change Management process
D. To enable Actual CIs to be used in the Change Management process

Answer: A


QUESTION 3
Which application is used in IBM SmartCloud Control Desk to manually import data such as users, assets, and configuration items?

A. Data Analyzer
B. Migration Manager
C. Integration Framework
D. Enterprise Identity Mapping

Answer: C


QUESTION 4
What is the primary use of the IBM SmartCloud Control Desk (SCCD) Launchpad?

A. Installing SCCD
B. Transferring core data
C. Using the SCCD Navigator
D. Obtaining SCCD product information

Answer: A


QUESTION 5
The customer requirement is to automate an e-mail being sent to the service desk team whenever a new Service Request (SR) is created. How should this be implemented?

A. Manually send an e-mail from the SR once it is saved
B. Modify the standard SR ITIL v3 process to send an e-mail
C. Create a cron task that will send an e-mail for each SR in the status NEW
D. Create an escalation that will send an e-mail for each SR in the status NEW

Answer: D

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C9560-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

Number of questions: 61
Number of questions to pass: 41
Time allowed: 90 mins
Status: Live

This exam consists of 5 sections described below.

Section 1: System Setup and Configuration
Given IBM SmartCloud Control Desk (SCCD) has been installed and you have administrator rights, configure security groups so that users can have access to express or advanced Service Requests and Incidents views.
Given SCCD has been installed, describe the available workflow options included in service catalog so that service request approval and fulfillment process for a service request can be automated using workflows provided with the product.
Given that SCCD has been installed, customer should know about the available optional contents so that these can be used to assist the client to have their environment operational in a shorter period of time.
Given that SCCD is installed, understand how to use Automation Scripts application so that common tasks can be done without deploying Java files or restarting the server.

Section 2: Work with Operational Data
Given a user has been authorization to access and use the self service center, explain the various parts and functionality of the self service center so that the user understands how the Self Service Center can be used to create/view many common requests/tasks.
Given administrator privileges for the Self Service Center, configure the Self Service Center so that the Self Service Center is configured and can be used by end users to create/view common requests/tasks.
Given full access to the Response Plan application and that job plan, actions, communication templates and ticket templates have been created, use the Response Plans application to complete the response plan details and select the proper Response Plan criteria so that the response plan is successfully created and can be applied to records of the related object.
Given full access to the Job Plans application, use the Job Plans application to create a new job plan by completing the required details and creating the necessary tasks so that a job plan has been created defining a set of activities that is required to be executed in order to fulfill a particular request or work item.
Given full access to the Service Groups application, use the Service Groups application to create a Service Group by completing the Service Group details and specifying the services for the group so that a service group is successfully created and can be applied to service requests, incidents, and problems.
Given full access to the SLAs application and actions and communication templates are created, use the SLAs application to create the SLA and to complete the SLA details and select the proper SLA criteria so that the SLA is successfully created and can be applied to records of the related object.
Given SCCD administrator privileges and access to the Survey Management application, use the Survey Management application to create and manage survey questions so that survey questions are created and can be used in a survey.
Given the survey questions and answer sets have been created, create a survey so that the survey is ready to be used by the ticket, Incident and Problem application allowing the customer to rate the quality of services that has been provided.
Given SCCD has been installed, understand the use of communication templates in Service Desk applications so that frequently used email communications in SCCD can be standardized.

Section 3: Configure Service Desk
Given the customers need to understand the ticket types available in IBM Smart Cloud Control Desk (SCCD), explain the service request ticket type so that the customer understands when it is used and who can create the Service Request ticket type.
Given the need to understand the ticket types available in SCCD, explain the Incident ticket type so that the customer understands when it is used and who can create the Incident ticket type.
Given the customers need to understand the ticket types available in SCCD, explain the Problem ticket type so that the customer understands when it is used and who can create the Problem ticket type.
Given the customers need to understand solutions in SCCD, explain solution records and the Solution application so that the customer understands when it is used.
Given that the SCCD has been installed and the system has been set up, create a new Service request so that a user request or issue can be recorded, managed and tracked.
Given that the SCCD has been installed and the user has the appropriate privileges, create a new Incident so that an incident is recorded to capture information about an event that deviates from standard service or an event that might disrupt the quality of that service.
Given that the SCCD V7.5 has been installed and the system has been set up, create a problem so that it can be managed and tracked.
Given that the SCCD V7.5 has been installed and the system has been set up, user is given the read and write access to Solution application, create solutions and assign an owner or owner group to a solution so that a solution can be associated with a service request, incident, or problem ticket.
Given that the SCCD V7.5 has been installed and the system has been set up, create a ticket template as per customer’s requirements so that a ticket template has been created and can be applied to service requests, incidents, and problems.
Given that the SCCD V7.5 has been installed and the system has been set up, modify the priority matrix per customer’s requirements so that the priority matrix values have been updated and is ready to be used in service requests, incidents ,and problems.
Given that the SCCD has been installed and the system has been set up, configure the system properties and PmObjSearchCron cron task as per customer’s requirements so that Global Search has been enabled and users can search across service desk applications.

Section 4: Configure Service Catalog
Given a customers need to understand the service catalog, describe the applications available in IBM SmartCloud Control Desk (SCCD) for service catalog and their capabilities so that an individual understands how the service catalog applications can be used.
Given the need to setup the service catalog, outline the prerequisite steps so that once they are completed offerings and catalogs can be created.
Given an understanding of the Offerings application, describe the options to consider when creating offerings so that offerings can be configured to meet specific business requirements.
Given a customer’s need to understand catalogs, describe the options to consider when creating catalogs using the Catalogs application so that they understand how they can be configured to meet specific business requirements.
Given that SCCD has been installed and the system setup, create a Cart Template so that the cart can be saved and reused for future requests.

Section 5: Integration

Given an understanding of integration options for service request management, describe them and their key capabilities.
Given the need to take control of remote workstations or servers in order to analyze and solve problems, explain, install and configure Tivoli Remote Diagnostics functionality so that service desk analysts can use Tivoli Remote Diagnostics to take control of remote workstations or servers.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-656
Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.
Study Guide PDF here

This exam has an Assessment Exam option: A9560-656 Assessment: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Providers.
Self-Paced Virtual Classroom

IBM SmartCloud Control Desk 7.5.1 Service Request Management Fundamentals

This course introduces you to the fundamental concepts of managing a Service Desk using IBM SmartCloud Control Desk. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to create and resolve service requests, incidents, and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports.
If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.


QUESTION 1
Which statement is true about cart templates in IBM SmartCloud Control Desk V7.5?

A. It is possible to add multiple cart templates in a shopping cart.
B. It is possible to add only one cart template in each shopping cart.
C. It is possible to add multiple cart templates in a shopping cart only after the offering is validated.
D. It is possible to add multiple cart templates in a shopping cart only if each item in the cart template is different.

Answer: A


QUESTION 2
Click the Exhibit button.

An IT support specialist is reviewing existing solutions in the Solutions application. She decides to remove a few of the existing keywords from a general list and marks records for deletion in the Add Delete Ke9words dialog. Some of the keywords are associated with the existing Solutions and she receives the system message in the Exhibit.
What will happen when she selects Yes?

A. Records will not removed from the general list.
B. Records will be removed from the general list only.
C. Records will be removed from the general list and from the Solutions Keywords sections.
D. Records will be removed from the general list but values will be left in the Solutions
Keywords sections.

Answer: C


QUESTION 3
What type of record is required for the E-mail Listener application to process an incoming e-mail message?

A. user
B. person
C. administrator
D. a valid e-mail address from the sender

Answer: B


QUESTION 4
What needs to be defined in order to create an Offering?

A. at least one Catalog
B. at least one Workflow
C. at least one Classification
D. at least one Ticket Template

Answer: C


QUESTION 5
Which statement is true about deleting cart templates in the Cart Template application?

A. Cart templates can always be deleted.
B. Cart templates in Active status cannot be deleted.
C. Cart templates can be deleted only if no offerings have been added in them.
D. Cart templates can be deleted only if they have not been added to any shopping cart.

Answer: A

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C9560-654 IBM Tivoli Application Dependency Discovery Manager V7.2.1.3 Implementation

Number of questions: 68
Number of questions to pass: 52
Time allowed: 90 mins
Status: Live

This exam consists of 5 sections described below.

Section 1: Planning
Given a list of initial business applications to be discovered, the list of servers the application runs on, and the approved project plan, determine the order, plan and methodology for discovery so that discovery scopes have been defined for discovering the servers and its components that the initial business applications run on.
Given a customer’s environment, design the architecture so that the initial architecture plan for the solution has been created.
Given a customer’s environment, determine the best estimate of the number of TADDM components required so that the initial architecture plan for the deployment has been created.
Given the customer’s network configuration / diagrams and TADDM solution architecture, define firewall requirements so that list of ports to be opened on firewalls is delivered.
Given the list of technologies to be discovered and list of sensors that require credentials to run correctly, gather proper information from TADDM documentation, communicate to customer, implement and refine so that requirements for credentials are communicated and implemented in the environment
Given SME(s) and/or documentation, determine and document the customer’s existing environments that will be discovered and managed with TADDM so that an implementation plan is developed.
Given server with operating System installed for TADDM Installation, verify OS configuration and required S/W or Libraries are installed on that server so that the server is available for TADDM installation.
Given a list of computer systems/components/applications that will be discovered, create a list of TADDM sensors that will be run so that a list of sensors and any required credentials has been created.
Given that TADDM defines the different levels of discovery, analyze data needs and explain to customers the different levels and the options that are available so that the customer understands the 3 levels of discovery available within TADDM.
Given the customer’s data source requirements, analyze the requirements to determine if Discovery Library Adapters (DLA) are necessary and a means to import and export data to/from TADDM so that the customer’s environment has been evaluated for DLA requirements.

Section 2: Installation
Given a system ready for database creation, prepare the database for IBM Tivoli Application Dependency Discovery Manager (TADDM) using different operating system so that database preparation is completed.
Given the TADDM architecture document and installation binaries, install TADDM and set up the environment so that TADDM is installed, initially configured, and up and running.
Given a running TADDM environment, database backed up and binaries backed up, Install TADDM fix pack so that TADDM fix pack installation is completed successfully.
Given an installed TADDM host, validate and complete the post installation configuration so that TADDM server will be ready for configuring the discovery.
Given the proper access administrator authority for a designated anchor server, configure anchor servers so that a service account has been created that will be used by the anchor server for discovery behind the firewall.

Section 3: Configuration
Given target systems prepared for Anchor installation, list of anchors to be deployed with SSH servers installed, configure Anchors so that Anchor objects are created in IBM Tivoli Application Dependency Discovery Manager (TADDM) GUI and tested to be running.
Given a running TADDM environment and a list of Windows Gateways to be configured, perform SSH server installation and configuration on target systems, create Windows Gateway objects in TADDM GUI so that Windows Gateways are configured properly and ready to be used during discovery.
Given customer’s need for the 3 levels of discover and a running TADDM system, create different levels of discovery profiles and enable the options that are available so that Configuration Items can be discovered.
Given the list of extended attributes to be discovered by TADDM for chosen operating system, create and configure extended attributes by creating them, configuring templates and running a discovery so that extended attribute successfully populated with desired value.
Given Target server(s), a working TADDM server and access to the Discovery Management Console, using either the UI or command line add a Scope Set with the machine(s) configured so that the machine(s) can be discovered.
Given a list of servers / images and components/applications to be discovered, define the user privileges required for TADDM scans so that users with proper credentials are deployed to targets to be discovered and TADDM Access Lists are configured properly.
Given the user name and password for access to machines, a working TADDM server, and access to the Discovery Management Console, navigate to the Discovery Management Console and add an access credential so that Configuration Items can be discovered.
Given the need to debug Sensors more efficiently and effectively, set the SplitSensor option so that a clear view of each sensor is available.
Given a custom design file, configure the customBusiness Intelligence and Reporting Tool ( BIRT) report so that custom BIRT report is generated for the collected data.
Given a running TADDM environment and a database connection, generate a report so that a report is generated.
Given the list of Windows systems that will be discovered with a non-admin account and the account name to be created, configure the windows target for non-admin discovery so that Windows system is discovered Level2 using non-admin account.
Given the discovery schedule, configure TADDM scheduling so that discovery starts at a given time.
Given an installed TADDM server, create the snapshots to take a point-in-time copy of basic information about computer systems, discovery events and server applications running on computer systems so that the snapshots are available to take a point-in-time copy of basic information
Given a list of locations to be configured in TADDM, make necessary decisions and modifications in collation.properties and anchor properties files so that discovered components have location tag attribute set properly.
Given the information required to create a custom server template, a running TADDM, server and access to the Discovery Management Console, define custom server templates and build custom server templates from the UI so that the custom applications have been discovered properly.
Given that TADDM and IBM Tivoli Monitoring (ITM) are installed, prepare ITM and TADDM environment so that discovery can be performed by using ITM agent.
Given a business application and the list of servers/components/applications that compose the business application, create the appropriate application descriptor files and deploy them to the appropriate directories on the servers where discovery will be done so that discoveries have been run and it has been verified that the business application has been built correctly.
Given a list of users to be created and Admin access to Data Management Portal, create users so that TADDM user IDs have been configured for use.

Section 4: Administration
Given the need to categorize application components into business applications and services, create business application and services using the Data Management Portal that combines large collections of individual components into logical groups.
Given a properly installed and operating IBM Tivoli Application Dependency Discovery Manager (TADDM) system and access credentials, execute API query so that XML data is extracted and available via STDOUT (Standard Output).
Given the timespan for keeping the historical changes of attributes values, perform a cleanup of the database by running proper SQLs so that TADDM database is cleaned up from old change history data
Given TADDM is up and running, max size of the file system to be used for logs, configure collation.properties settings for logs maintenance and optionally implement removing sensor logs mechanism so that log files are maintained automatically.
Given a customer’s need for TADDM, prepare, install, and execute TADDM so that the customer’s environment is fully discovered and validated.
Given a list of servers/images and components/applications to be discovered, manage and obtain credentials so that credentials are created on the requested servers/images/components/applications.
Given an existing scope and discovery profile to use, run a TADDM discovery using the Discovery Management Console and the API so that a discovery has been run by using the API and Discovery Management Console.
Given a valid IDML file for loading, a running TADDM server and access to the server running TADDM, use the loadidml script to populate the TADDM database so that the information contained in the IDML file is loaded into the TADDM database.
Given a TADDM Server, Discovery Management Console and User ID and password, review the types of status messages that occur during discovery and viewing history so that the status messages are understood.
Given an installed TADDM server, access to the server running TADDM and the new database user password, update the collation.properties file and encrypt the database access passwords so that the collation.properties file is updated with the new encrypted passwords.
Given an installed TADDM server and terminal access to the server running TADDM, start and stop the TADDM server processes so that the TADDM server has been stopped or started.
Given the TADDM server is running, run the analytics from the Data Management Portal so that the necessary information is available to be analyzed.
Given a working TADDM server, and access to the Data Management Portal, navigate to the Data Management Portal and create Configuration Items, and dependencies so that a new Configuration Item (CI) or dependency is created.
Given that the present roles do not suffice for an access requirement to TADDM, create a new role with unique permissions to fulfill the request so that a new TADDM role is configured for use.
Given supported hardware, operating system and running database, command-line access to the TADDM server, the password for the root, create backups and perform restores so that a backup and restore are available when needed.

Section 5: Problem Determination
Given a running IBM Tivoli Application Dependency Discovery Manager (TADDM) environment and database connectivity, tune the Discovery parameter so that the discovery parameters are tuned appropriately.
Given list of Java Virtual Machines to set extended logging for, edit collation.properties file and set proper values for logging level so that logging level is set to desired value and logs contain desired information for problem diagnosis
Given that a problem has occurred within the TADDM environment and error levels need to be modified to ensure the correct messaging is captured for remediation enable/disable advanced logging for TADDM so that the environment is set for debug mode so that when problem occurring the correct messaging is captured and resolved.
Given the need to diagnose a problem within the TADDM environment, utilize the support bin tools so that problem can be debugged.
Given TADDM is installed and user IDs are created and problems occur with Discover, Topology, Discovery Admin, Proxy or Gigaspace processes, review the jvmarg settings in the collation.properites file and determine if more memory is required so that performance is enhanced and/or service is not interrupted.
Given the need to define common parameters in the collation.properties files, review the most common parameters that are located in the collation.properties file so that the common parameters have been defined.
Given a TADDM server, Identify points of failure regarding NMAP on L1 discoveries so that points of failure regarding NMAP on L1 discoveries are identified and corrected.
Given an application sensor failure, conduct an L3 Scan and troubleshoot application sensor failures so that the problems are resolved for a successful L3 collection.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-654

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-654 Assessment: IBM Tivoli Application Dependency Discovery Manager V7.2.1.3 Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.
Product Documentation

Tivoli Application Dependency Discovery Manager

QUESTION 1
A discovery schedule can be added using which option in the IBM Tivoli Application Dependency Discovery
Manager V7.2.1.3 Discovery Management Console?

A. Schedule > Discovery
B. Discovery> Schedule
C. Schedule > Add Schedule
D. Discovery Profile > Schedule

Answer: B

QUESTION 2

The IBM Tivoli Application Dependency Discovery Manager V7.2.1.3 (TADDM) administrator would like to display location tagging in Business Intelligence Reporting Tool (BIRT) based reports. What must the TADDM administrator do to add location tagging information in BIRT reports?

A. Modify com.collation.anchor.tag in collation.properties.
B. Modify the existing BIRT reports to add location tag information.
C. Just run the reports; location tagging is already enabled in the BIRT reports.
D. Turn on the location tagging feature when the BIRT report is run using the radio button.

Answer: B

QUESTION 3
What are two deployment options for IBM Tivoli Application Dependency Discovery Manager V7.2.1.3? (Choose two.)

A. Slipstreamed deployment
B. Reverse proxy deployment
C. Domain sewer deployment
D. Streaming server deployment
E. Replication server deployment

Answer: C,D

QUESTION 4
The location of the sensor log files are in $COLLATION_HOME/Iog/sensors/runid. What does runid refer to?

A. The date and time of the discovery.
B. The P address of the target system being discovered.
C. The unique ID of the discovery generated by the discovery engine.
D. The universal reference GUID of the IBM Tivoli Application Dependency Discovery Manager server.

Answer: A

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C9560-593 IBM Tivoli Netcool/OMNIbus V7.4 Fundamentals

Number of questions: 70
Number of questions to pass: 54
Time allowed: 90 mins
Status: Live

This exam consists of 6 sections described below.

Section 1: Basic Architecture

Given basic knowledge of IBM Tivoli Netcool/OMNIbus (Netcool/OMNIbus) V7.4, explain the basic architecture of the Web GUI so that it is understood.
Given basic knowledge of Netcool/OMNIbus V7.4, explain the basic architecture of the ObjectServer architecture so that it is understood.

Section 2: UNIX or Linux Environment
Given basic knowledge of IBM Tivoli Netcool/OMNIbus (Netcool/OMNIbus) V7.4 and basic UNIX knowledge, configure the Netcool/OMNIbus communications file so that Netcool/OMNIbus V7.4 can be run on a UNIX platform.
Given basic knowledge of Netcool/OMNIbus V7.4, describe the communications protocols used by Netcool/OMNIbus v7.4 so that they are understood.
Given basic knowledge of Netcool/OMNIbus V7.4, configure the communication interface file GUI so that the interfaces are configured correctly for Netcool/OMNIbus v7.4.

Section 3: New User Features
Given basic knowledge of IBM Tivoli Netcool/OMNIbus (Netcool/OMNIbus) V7.4, describe how to use wires and transformations so that they may be used to launch portlets with customized data by using links from other portlets within the IBM Tivoli Integrated Portal (TIP) framework.
Given a Netcool/OMNIbus Web GUI V7.4 installation, configure Gauges to monitor event data so that gauges are available to monitor event data.

Section 4: Native Event List and the Accelerated Event Notification Client
Given an event list client, run an event list tool so that the event is modified.
Given a IBM Tivoli Netcool/OMNIbus (Netcool/OMNIbus) V7.4 installation, user with appropriate roles on Windows or UNIX platform and customer filter and view requirements, access and configure the Native Event List so that events are filtered and visible in a predefined format.
Given nco_sql prompt or an Administrator SQL interface, run basic SQL commands so that ObjectServer information is displayed.
Given a native event list client, change the event list filter so that the event list is displaying desired events.
Given an Accelerated Event Notification (AEN) client, configure the client so that AENs are configured for use.

Section 5: Web GUI Portal
Given a Web GUI installation, set event dashboard preferences so the event dashboard defaults are defined.
Given a Web GUI installation, configure the Active Event List (AEL) so the event information is displayed
Given a Web GUI installation, monitor the AEL so the event information is displayed
Given a Web GUI installation, configure the event viewer preferences so that the event information is displayed.
Given a Web GUI installation and appropriate user rights, use the event viewer to monitor the events so the event information is displayed
Given Web GUI server installed, appropriate user rights, and filter requirements create and configure filters so that Web GUI filters are configured
Given Web GUI server installed, appropriate user rights, and filter requirements create and configure views so that Web GUI views are configured.
Given Web GUI server installed and appropriate user rights, create and configure tools so that tools are configured.
Given Web GUI server installed and appropriate user rights, create and configure menus so that menus are configured.
Given the TIP user or group needs, choose role(s) so that user or group needs are fulfilled.
Given the customer environment, solution architecture and detailed user requirements, create password, startup pages and My Tasks view in Web GUI as per the user’s requirement so that user access to Web GUI is successfully configured.

Section 6: Tivoli Common Reporting
Given basic knowledge of Tivoli Common Reporting (TCR), describe the advantages of TCR so that it is understood.
Given TCR installed, and IBM Tivoli Netcool/OMNIbus (Netcool/OMNIbus) bundled report templates installed, run a TCR report or graph so that a report or graph is produced.
Given IBM Tivoli Netcool/OMNIbus (Netcool/OMNIbus Web GUI installed, customer map requirements and user with appropriate access, create a Web GUI map so that a Web GUI map is created and available in an IBM Tivoli Integrated Portal (TIP) page.
Given that Netcool/OMNIbus and the Web GUI are installed. and the user has the appropriate authority, configure the WebGUI interface to use gauges so that Web GUI gauges will be configured in the interface.
Given that Netcool/OMNIbus and the We GUI are installed. customer requirements and appropriate user rights configure the Event Dashboard portlet so that the Event Dashboard Portlet is configured.
Given that Netcool/OMNIbus and the Web GUI are installed configure event dashboards so that event dashboards configurations are complete.
Given that Netcool/OMNIbus and Web GUI are installed configure dashboards, gauges and pages to support mobile devices so that mobile device users can use Omnibus and Web GUI interfaces.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-593

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-593 Assessment: IBM Tivoli Netcool/OMNIbus V7.4 Fundamentals

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.

Overview
PartnerWorld Code: 24015001
Replaces PW Code: 24015001

Status: Live
An IBM Certified Associate – Tivoli Netcool/OMNIbus V7.4 is an individual with entry level knowledge and experience with IBM Tivoli Netcool/OMNIbus V7.4. This individual is knowledgeable about the fundamental concepts of IBM Tivoli Netcool/OMNIbus V7.4 through either hands on experience or formal and informal education. The associate should have an in-depth knowledge of the basic to intermediate tasks required in day-to-day use of IBM Tivoli Netcool/OMNIbus V7.4.

Key Areas of Competency:
Explain the basic architecture of IBM Tivoli Netcool/OMNIbus V7.4.
Configure and use IBM Tivoli Netcool/ OMNIbus V7.4 Native Event List, the Accelerated Event Notification Client, the Web GUI Portal and Tivoli Common Reporting.
Describe the options for visualizing IBM Tivoli Netcool/OMNIbus V7.4 events.

Recommended Prerequisite Skills:
Knowledge of using IBM Tivoli Netcool/OMNIbus V7.4 to monitor events – Skill level 2
Knowledge of OS, networking, and firewall concepts – Skill level 2
Knowledge of network protocols including TCP/IP and HTTP – Skill level 1
Knowledge of IBM Tivoli Netcool/OMNIbus V7.4 architecture – Skill level 1
Knowledge of security (SSL, data encryption) – Skill level 1
Knowledge of problem determination – Skill level 1
Knowledge of alarm protocols (SNMP, EIF, Syslog) – Skill level 1
Knowledge of tools (ping, telnet, SSH) – Skill level 1

Skill Levels:
1 – Basic Skill/Knowledge: Familiarity with basic functionality and concepts, may need to rely on assistance from documentation or other resources.
2 – Working Skill/Knowledge: Working knowledge of functionality and concepts, can use product or explain concepts with little or no assistance.
3 – Advanced Skill/Knowledge: Substantial experience with functionality or concepts, can teach others how to use functionality or explain concepts.
4 – Expert Skill/Knowledge: Extensive and comprehensive experience with functionality or concepts, can create or customize code, architecture, or processes.


QUESTION 1
In Web GUI, how can the order in which the monitor boxes appear on the Event Dashboard screen be modified?

A. It is not possible to modify the order as it is done alphabetically on view name.
B. It is not possible to modify the order as it is done alphabetically on filter name.
C. In the Edit Event Dashboard Preferences screen, drag-and-drop the monitor boxes into the desired order.
D. In the Edit Event Dashboard Preferences screen, enable the Show Assigned Filers radio button and then modify the columns number.

Answer: D


QUESTION 2
By default, how many events are displayed at one time when viewing the Event List on a mobile device?

A. 100
B. 200
C. 300
D. all events

Answer: A


QUESTION 3
Which task can be performed using gauge Click Action?

A. reset threshold
B. execute a script
C. refresh gauge data
D. execute the Active Event List tool

Answer: C


QUESTION 4
How does the event display change when an event is acknowledged?

A. The acknowledged event is forwarded to the person owning the event.
B. The acknowledged event changes to a darker shade of the same color.
C. The acknowledged event is removed and put on the acknowledged table.
D. The acknowledged event looks the same but has the acknowledged flag set.

Answer: C


QUESTION 5
Which three functions ate petfotmed by nco_sqI?

A. creates ObjectServers
B. stops the ObjectServer
C. changes the properties of the probes
D. switches modes for the J DBC gateway
E. deletes events from the alerts.status table
F. adds the tables and columns needed by the probes

Answer: B,E,F

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C9560-574 IBM Tivoli Business Service Manager V6.1

Number of questions: 66
Number of questions to pass: 46
Time allowed: 75 mins
Status: Live

This exam consists of 5 sections described below.

Section 1: Planning
Given access to stakeholders, technical personnel, and end users, gather customer requirements so that a document of customer requirements is available.
Given access to software support team, operating system architect, hardware deployment team, Tivoli architectural layout and database management team, define software requirements so that a document of software requirements is available.
Given a list of supported platforms, minimum hardware requirements and access to the customer’s environment, review the customer’s environment so that it is verified that the minimum hardware requirements are met.
Given the TBSM Config file for the operating system, run the Prerequisite Scanner so that it is validated that TBSM can be configured and installed on the System.
Given a list of systems that will be part of the services being modeled in TBSM, determine the scale of the implementation requirements for a stand alone or full system so that the design of the system shows that a stand alone or full system will be deployed.
Given access to appropriate technical teams and company standards, gather existing requirements and options so that an architectural document of infrastructure components is available.
Given the many TBSM supported operating systems, database types, and software integration possibilities, review current skills and missing/needed skills based on the TBSM system installation and deployment plans required by the customer so that all database and software integration skills are identified.

Section 2: Installation
Given customer requirements, DB2 Admin staff if available, and Technical Staff, Install DB2 so that the DB2 instance is ready for the new DB2 Schema.
Given the IBM Tivoli Business Service Manager (TBSM) architecture, OMNIbus architecture, authentication sources, and user configurations, configure OMNIbus so that an integrated TBSM/OMNIbus system is achieved.
Given the DB2 instance that will be used with the TBSM deployment, install the TBSM schema for DB2 instance so that the DB2 database has the proper schema.
Given access to OMNIbus ObjectServers and gateways, update the ObjectServers by using the appropriate scripts and update any affected gateway configurations so that the Netcool OMNIbus environment is ready to accept and properly process TBSM events.
Given access to DB2, the operating system, previous versions of Impact and TBSM prepare for a migration so that TBSM V6.1 is ready for migration.
Given an existing pre-6.1 TBSM environment and a fresh installation of TBSM 6.1, migrate data from the source system to the target 6.1 system so that all data and services available in the source system are available on the target system.
Given prerequisites are complete and installation information has been determined, perform the Data server installation so that the Data server is successfully installed.
Given prerequisites are complete and installation information has been determined, perform the Dashboard server installation so that the Dashboard server is successfully installed.
Given Access to the proper hardware and OS access, configure DB2 to handle load balancing and TIP High Availability (HA) so that TIP clustering is operational.
Given a functioning ITM infrastructure with TEMS, TEPS and TDW, install the Tivoli Common Agent so that TBSM can be monitored and service history can be collected.

Section 3: Configuration
Given access to technical personnel, gather customer requirements for failover, and install failover capability if required by customer so that the failover environment is installed for Tivoli Business Service Manager (TBSM).
Given ID information for LDAP configure authentication source LDAP so that TBSM connects to LDAP.
Given running TBSM and IBM Tivoli Application Dependency Discovery Manager (TADDM) systems, requirements for custom template structure if needed and jar files, configure TBSM Discovery Library Toolkit with TADDM as a data source so that TADDM resources show up as TBSM services.
Given customer requirements, data access information, database schemas, SQL queries,database team, event sources, authentication and security personnel, log in to each data source, perform SQL queries and verify data results so that valuable service data can be obtained.
Given that TBSM is installed and working properly, configure data sources that are required for the system so that data sources are properly installed on the TBSM server.
Given access to the appropriate technical personnel and planned service dependencies, configure rules with ESDA so that a working dynamic service model is created.
Given access to installed TBSM system and administrative template access, configure autopopulation rules so that service instances created from events are configured.
Given access to OMNIbus architecture and configuration, related monitoring tools, event sources, security personnel, and hardware team, verify functioning EIF probe so that an accurate event forwarding from event source products is available.
Given services are discovered using the discovery toolkit library, and user has the appropriate roles assigned, right-click a service to enable launch options, and a “launch to” or “show” menu option is selected, then a separate browser window opens the other application and displays data about that service so that TBSM launches to another application displaying data about the service.

Section 4: Administration
Given system design document or list of end users and their associated roles, configure users, groups and roles so that functional users, groups and roles which implement desired access or view Dashboards are created.
Given that IBM Tivoli Business Service Manager (TBSM) is installed and configured determine what user, role and group definitions are going to be required so that users, groups and roles are defined in the TBSM systems.
Given a working TBSM 6.1 system, create a custom view so that a working filtered list of objects is available to a target audience.
Given a working TBSM system and a user assigned to an administrator role, create pages and portlets so that creation of a new page with portlets is available.
Given customer required views defined at service template and service instance level, select creator, create canvas so that custom static cavasses are displayed as a view in the service viewer based on assigned user group.
Given a working TBSM service, customer requirements, customer event data, technical staff, information and inventory databases, define and implement event enrichment needs for services so that valuable service data can be viewed.
Given that TMSM is installed and ready for post-installation, Create, add, or modify custom Impact policies so that policies will operate properly.
Given a requirement and appropriate command line access, use the RAD shell to execute appropriate commands so that the requirement can be satisfied quickly and efficiently via the command line.
Given a working TBSM system and a user assigned to an administrator role, create new or edit existing template tree to build new score cards so that data is populated into a custom score card.
Given an installed TBSM system, start and stop server components so that components are started and stopped.
Given access to technical personnel, SLA and an installed TBSM system, define and configure a maintenance schedule for TBSM services so that the TBSM maintenance schedule is defined and configured for a service.
Given SLA definitions and documentation, review and configure SLA definitions so that SLAs are implemented in Service Templates
Given a running TBSM V6.1 system and configured Tivoli Common Reporting, create, run and convert report from Business Intelligence and Reporting Tool (BIRT) to Cognos so that reports are available in Tivoli Common Reporting.

Section 5: Performance Tuning and Problem Determination
Given an IBM Tivoli Business Service Manager (TBSM) problem requiring IBM assistance, collect TBSM troubleshooting logs so that generic TBSM logs are available when opening a support trouble ticket.
Given a functional TBSM system and access to TBSM, collect metrics from numeric status rules so that metrics collection is enabled for TBSM data.
Given a functional TBSM system and PMAT tool, review system performance and perform system tuning to achieve a Fine Tuned TBSM Database and Dashboard System.
Given access to database team, and event sources, tune data fetchers, so that valuable service model metrics are available in an efficient and timely manner.
Given a working TBSM system and appropriately backed up files, restore TBSM database from backup so that the TBSM system has been restored.
Given a functional TBSM system and Dashboard service, validate false positives in the dashboard, update event rules by using live or historical events so that dashboards provide an accurate representation of outages.
Given a functional TBSM system and Dashboard service, trouble shoot a problem by enabling specific tracing so that correct tracing is enabled to help troubleshoot errors experienced during runtime.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-574

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-574 Assessment: IBM Tivoli Business Service Manager V6.1

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.


QUESTION 1
Which two IBM Tivoli Business Service Manager V6.1 pages can be launched from a supported application using a page ID? (Choose two.)

A. Operator Views page
B. Service Availability page
C. Action Error Report page
D. Service Configuration page
E. Time Window Analyzer page

Answer: B,D


QUESTION 2
Which database type must be used to set up load balancing for the IBM Tivoli Business Service Manager V6.1 Dashboard Server?

A. Oracle
B. MS SQL
C. Postgres
D. IBMDB2

Answer: D


QUESTION 3
The trace Jog file on the IBM Tivoli Business Service Manager V6.1 (TBSM) Dashboard Server has been taking a huge amount of write time for the hard drive. What could be changed to free up more write time for the TBSM components?

A. immediately set the logs and trace level to defaults
B. review the trace.log file checking for errors and if it is not error-related, lower the logging level
C. change the Trace Output Format to Advanced to lower the amountofdatawithinthetrace.log
D. review the native_stdout.log process log to validate which section of TBSM iswritingtothetrace.log

Answer: B


QUESTION 4
What are three common techniques to build service models? (Choose three.)

A. Use of data fetchers
B. Use of radshell scripts
C. Use of autopopulation rules
D. Use of incoming status rules
E. Use of dependency rule policies
F. Use of External Service Dependency Adapter rules

Answer: B,C,F


QUESTION 5
Logs and trace changes affect which log(s) on the IBM Tivoli Business Service Manager V6 1 Dashboard Server?

A. activity.log
B. trace.log for the Dashboard
C. trace.log for the Data Server
D. trace.log and native_stderr.log

Answer: B

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C9560-524 IBM Tivoli Netcool/Impact V7.1 Implementation

Number of questions: 69
Number of questions to pass: 50
Time allowed: 90 mins
Status: Live

This exam consists of 6 sections described below.

Section 1: Planning
Given the stakeholder requirements, document the functional steps so that an IBM Netcool/Impact solution is designed.
Given the functional requirements determined by the stakeholders and the current state system architecture (if one exists), gather technical deployment requirements from the stakeholders so that a full technical architecture is documented and approved,
Given Netcool/Impact functional requirements, and architectual requirements, determine Netcool/Impact policy design standards so that the policies can be written.
Given the stakeholders for Impact, communicate and coordinate their involvement such that Impact functionality can be best utilized.
Given that functional requirements have been identified, and external resources have been established, determine the users, administrators and authentication specifics so that users can be configured within Netcool/Impact.
Given the functional requirements access the application dependencies to fulfill functional requirements and document them so that applications can be integrated.

Section 2: Installation
Given the prerequisite components, verify their setup so that the Impact Server is ready for installation.
Given available ports, additional components, password for impactadmin user, installation user, resiliency requirements and Objectserver location, identify all of the installation parameters so that installation parameters are identified in preparation for installation of Impact.
Given the approved technical architecture and verified installation prerequisites; install, test and document the Impact solution so that it is ready for use.
Given the architecture resiliency requirements, install two Impact server cluster members, configure the necessary failover points, and set up self monitoring of Impact so that all components meet the requirements for resiliency.
Given the various Impact component scripts, configure application startup so that all necessary components are running and will startup automatically upon physical server restart.

Section 3: Configuration
Given appropriate data access and the documented system architecture, configure and test Impact Data Sources such that defined data sources are operational.
Given a properly configured and accessible data source and access to the Impact GUI create data type and data source relationships so that a data model can be built.
Given that Netcool Impact has been properly installed, the name of the Netcool Impact Server is known, a valid username and password is known (optionally encrypted), a policy to execute is known, and optionally a @Identifier and @Serial if policy contains a call to the Returnevent function, configure command-line activiation of policies requirements so that policies may be executed from the command-line.
Given the anticipated event volumes and multi-policy processing, set up event processor so that processing of events is optimized with minimal conflicts.
Given that Access to Data Sources has been configured, Data Types have been created and Policies written, identify Netcool Impact Service configuration requirements so that Event Readers can be created within Netcool Impact.
Given that Services are available, configure Services such that Impact services are ready to record log messages to file.
Given a working installation of JazzSM/DASH (Jazz for Service Management/Dashboard Application Service Hub) and a working installation of Netcool/Impact V7.1 add connections to Impact from DASH so that DASH is allowed to access Impact to gain information from policies.
Given a user registry is required, configure the user registry so that all roles, groups and users are defined.
Given data from various sources and the stakeholder’s functional requirements, define data providers so that an interface is created that allows DASH to consume the required data.
Given the Impact Documentation, describe the DASH concept so that the DASH concept is understood.
Given that DASH will be used, JazzSM with DASH has been installed, the data sources and data type relationships have been established, policies are written, and that the connection between Netcool/Impact and DASH have been established, add widgets to the DASH environment so that DASH widgets are connected to and populated by Netcool/Impact UI Data Providers.

Section 4: Development
Given functional requirements, an architectural design, and policy objectives, draft a pseudo-code so that a document fully describes the critical elements of a policy defined in the functional requirements is created.
Given that Netcool Impact planning requirements have been met, proper Installation and Configuration of the Netcool Impact server has occured, and a Netcool ObjectServer is running and accessable with administrative access, determine and create Netcool ObjectServer fields to meet functional requirements so that addtional ObjectServer fields are created.
Given pseudo-code or policy flow statements with properly configured data sources and data types, develop and unit test Impact policies such that functional requirements are met.
Given policies, type of service details, and filter conditions, configure Netcool/Impact services so that policies are automatically executed.
Given that an Operator View is required, create and configure an Operator View so that data can be visualized in Netcool/Impact.
Given the system requirements and a functioning Impact system with deployed policies and services, test with relevant stakeholders so that policy output is verified.
Given the complete project requirements, identify the appropriate parties and available mechanisms to formulate and document a policy exception plan so that a document that defines the project specific policy exception plan is created.

Section 5: Administration
Given that Netcool Impact planning requirements have been met, proper Installation and Configuration of the Netcool Impact server has occurred, is running and accessible, and Project Members have been determined, configure Netcool Impact Projects so that a subset of elements stored in the global repository is grouped together into a project.
Given detailed functional requirements related to user access and roles, configure users and roles so that users have appropriate access to Impact.
Given that Impact Server A has been configured, export data from Impact Server A such that the data can be Imported into Impact Server B.

Section 6: Performance Tuning and Problem Determination
Given an installed Impact system based on technical architecture specifications, review the deployment documentation and check various outputs of systems so that a properly installed Impact system is verified.
Given an operating Impact server and performance requirements, analyze reports, identify potential data source and policy performance issues, and create recommendations for those issues so that a document describing data source and policy performance issues is created recommending appropriate actions to mitigate the issues.
Given that a functional Netcool Impact Installation is running, Logging Standards and Netcool Impact Services are configured, utilize Netcool/Impact and system tools so that performance issues may be assessed.
Given incorrect output of a policy but syntax shows no errors, test system and review logs so that problems and issues are isolated within the system.
Given that Impact Subversion is generating error messages in the log files, and the user has permissions to troubleshoot using the nci_version_control script identify and troubleshoot Impact Subversion so that SVN no longer generates error messages.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-524

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-524 Assessment: IBM Tivoli Netcool/Impact V7.1 Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in:

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Classroom Course

Course Title: TN045G: IBM Tivoli Netcool/Impact 7.1 Administration and Implementation
Course Duration: 4 days
Course Number: TN045G

Course Abstract: This course teaches students how to deploy and administer IBM Tivoli Netcool/Impact through practice exercises. This course is designed specifically for anyone who might be technically responsible for the design and implementation of Netcool/Impact, a highly scalable analytics engine that adds event and service enrichment and business impact analysis for event data. You should expect exposure to all fundamental elements of Netcool/Impact with a focus on developing policies within the Netcool/Impact product and exploring the features that enhance the visualization, usability, and integration functions. The visualization enhancements are facilitated by the integration of the IBM Dashboard Application Services Hub, which is part of Jazz™ for Service Management, and Netcool/Impact features such as the UI data provider.

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C9560-519 IBM Tivoli Netcool/OMNIbus V8.1 Implementation

Number of questions: 70
Number of questions to pass: 57
Time allowed: 90 mins
Status: Live

This exam consists of 5 sections described below.

Section 1: Planning
Given the customer environment, tools, and network architecture, identify event sources, probes and gateways for the event management solution deployment so that a list of event sources, probes and gateways is available.
Given the number of devices, device types, and system/application monitoring, calculate the number of events so that the number of events expected is available.
Given the customer organization, users, groups, and tools, identify which user groups require access to what functions, and the type of authentication required so that the number of user access requirements is identified.
Given the Netcool Architecture, event volume, and hardware and software supported, calculate event volume and perform sizing calculation so that the required amount of hardware, memory and disk space per hardware is identified or defined.
Given the implementation requirements, design the IBM Netcool/OMNIbus architecture and type of implementation required so that the OMNIbus architecture satisfies the customer requirements.
Given an IBM Netcool/OMNIbus architecture document, network requirements, communication protocols, and customer security requirements, determine the type of security required so that the security requirements are documented.
Given the software requirements, architecture and user ID access requirements, determine the installation requirements for disk, user account and platform so that the system is prepared for the product installation.
Given the availability of prerequisite scanner utility, verify the prerequisites on target installation servers so that the prerequisites have been identified.

Section 2: Installation
Given the disk space, privileged ID and operating system dependencies install Installation Manager so ObjectServer, Web GUI and other component can be installed.
Given the disk space requirements, privileged ID and operating system dependencies install ObjectServer so that the ObjectServer is installed and running.
Given the customer environment and solution architecture, install/upgrade the required probes so that the probes and gateways are available.
Given that ObjectServer has been installed and configured, and environmental variables have been set, migrate existing ObjectServer data so that the existing ObjectServer data has been migrated.
Given the disk space, privileged ID and operating system dependencies install or upgrade Web GUI so that the Web GUI server is installed or upgraded and ready for configuration.
Given the TIP Admin ID password, with Webtop and Web GUI installed, follow export import steps so that data is migrated from Webtop 2.x into Web GUI.
Given that the ObjectServer is installed determine and configure the appropriate settings for properties files so that the properties file for ObjectServer is configured.
Given the disk space, privileged ID, operating system dependencies and type of Display ObjectServer, install Display ObjectServer so that the Display ObjectServer is up and running.
Given the supported Java versions and compatibility with previous Omnibus versions, initiate installation of Administrator and Event List so that the Administrator and Event List are installed and running.

Section 3: Configuration
Given the privileged ID with ObjectServers and Gateway installed, configure gateways between ObjectServer so that the gateway is configured between two ObjectServers.
Given that OMNIbus is installed, Netcool Architecture document, configure outbound gateways so an outbound gateway is configured and running.
Given that OMNIbus is installed, Netcool Architecture document, modify and verify the Configuration of locale, environment variable, gateway, and ObjectServer so the Process agent is managing the ObjectServer and gateway as per the Netcool Architecture document.
Given that OMNIbus is installed and Netcool Architecture document, create a deployment using Initial Configuration Wizard that could be distributed to other servers so that OMNIBus deployment was created with Initial Configuration Wizard.
Given the Installed and configured ObjectServer, Netcool Architecture document and hardware, Identify and configure the probes requested so that the requested probes are configured as per the Netcool Architecture documentation.
Given the Installed ObjectServer , installed Web GUI and Netcool Architecture document , configure the required tools so that the requested tools are available for users.
Given the installed and configured ObjectServer, and installed process agent, modify and verify the required properties file and configure the Process Agent and required user for the Process Agent so that the Process Agent is configured with the required process.
Given the Netcool Architecture, configure the Proxy Server and probes so that the Proxy server is running with probes connected.
Given the Netcool Architecture and installed ObjectServers and gateways, configure the multi-tiered architecture so that the multi-tiered ObjectServers and gateways are running.
Given the Netcool Architecture, customer requirements on event data and customer processes, modify the ObjectServer schema and create ObjectServer automations so that the ObjectServer is customized to meet requirements. .
Given the Netcool Architecture, authentication requirements and Web GUI user processes, configure Web GUI so that the Web GUI is customized to meet requirements.
Given Omnibus has been installed and configured, configure pages and views so that pages and views are customized per the customer’s requirements.
Given Omnibus has been installed and configured, use the Administrator GUI to add an external tool, so that an external tool has been configured.
Given that the Web GUI is installed and running and administrator permission is available, configure the user permissions and portlet defaults so that users permissions are configured to successfully modify/adjust portlet configurations.
Given ID requirements and installed and configured Omnibus, configure the Accelerated Event Notification (AEN) Client so that the AEN Client is configured.
Given installed and configured Omnibus, configure the HTTP/OSLC ObjectServer Interface so that the HTTP/OSLC ObjectServer interface is configured.
Given Omnibus has been installed and configured, configure HTTP and OSLC so that you can communicate with the probes using HTTP and OSLC.
Given the Installed and configured ObjectServer, Netcool Architecture document and hardware, Identify and configure the probes for remote communication so that remote configuration of probes is complete.

Section 4: Administration
Given ObjectServer has been installed and configured and ID privileges are available, perform administration tasks on the ObjectServer so that ObjectServer is administrated.
Given the customer environment, Solution architecture and detailed requirements, administer/configure the Web GUI so that the Web GUI is successfully administered.
Given the customer environment, Solution architecture and detailed requirements create backups of Web GUI so that Web GUI has successful backups.
Given the customer environment, Solution architecture and detailed requirements, deploy startup scripts so that OMNIbus components are successfully started.
Given the customer environment, Solution architecture and detailed requirements, create filters, views and maps in Web GUI as per the user’s requirement so that filters, views and maps are successfully created.

Section 5: Performance Tuning and Problem Determination
Given that there are multiple Log Files Management commands, manage log files so that log files for the ObjectServer, Probes and Gateways are configured properly.
Given that a set of probe rules has been created, check the syntax so that the probe syntax is verified.
Given that the ObjectServer is configured and running, verify the communications settings for the ObjectServer so that communication between the components is identified and verified.
Given that a Probe has been installed, check the properties file so that the properties files are configured properly.
Given Tivoli Netcool OMNIbus has been installed, configure and verify the OMNIbus environment variables, so that the environment variables have been configured.
Given Tivoli Netcool OMNIbus has been installed and configured, customize OMNIbus ObjectServer configuration such that the ObjectServer performance is optimal.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-519

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.

Study Guide PDF here

This exam has an Assessment Exam option: A9560-519 Assessment: IBM Tivoli Netcool/OMNIbus V8.1 Implementation

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.

Classroom Course

Course Title: IBM Tivoli Netcool/OMNIbus 8.1 Installation and Configuration

Course Duration: 3

Course Number: TN025G
Course Abstract: This course teaches you to perform a complete installation of IBM Tivoli Netcool/OMNIbus 8.1. Through lectures and extensive hands-on exercises, you learn all the steps necessary to perform an installation, including hardware sizing, confirming software prerequisites, installation, creation of ObjectServers, installation of probes, installation of gateways, configuring high availability, and deploying historical event reporting. Throughout the course, you practice your knowledge through extensive hands-on exercises that emphasize the skills taught in the lectures. The lab environment for this course uses the Red Hat Linux platform.

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C9560-515 IBM SmartCloud Application Performance Management V7.7 Fundamentals

Number of questions: 50
Number of questions to pass: 36
Time allowed: 90 mins
Status: Live

This exam consists of 6 sections described below.

Section 1: Product Oveview
Given customer monitoring requirements and IBM SmartCloud Application Performance Management (SCAPM) User Guide list the component products in SCAPM so that the user understands the components available.
Given knowledge of SCAPM V7.7, describe the components of that portion of APM 7.7 known as IBM Performance Management for Applications and Infrastructure (formerly known as Application Insight 1.2) so that IBM Performance Management for Applications and Infrastructure is understood.
Given knowledge of SCAPM V7.7 and SCAPM V7.7 documentation, describe the agent metric data included in the SCAPM package so that agent metric data is understood.
Given knowledge of Application Performance Diagnostics (APD) and access APD Wiki, describe APD so that APD is understood,
Given knowledge of SCAPM V7.7, list the databases for which SCAPM V7.7 includes a monitoring agent so that database monitoring agents included in SCAPM V7.7 are described.
Given knowledge of SCAPM V7.7, list the virtual environments for which SCAPM V7.7 includes a monitoring agent so that virtual environment monitoring agents included in SCAPM V7.7 are described.
Given knowledge of SCAPM V7.7, list the resources for which ITCAM for Applications includes a monitoring agent so that resources for which ITCAM for Applications includes a monitoring agent is described.
Given knowledge of SCAPM V7.7, list the ITCAM products and agents included with SCAPM V7.7 so that the ITCAM products and agents included with SCAPM V7.7 are understood.

Section 2: SCAPM UI
Given knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7 and the SCAPM UI, describe the content and functions available from the Getting Started page of the SCAPM UI so that the user is aware of the content available.
Given access to SCAMP UI, describe how to view data in the SCAPM UI so that a user can navigate the enterprise view.
Given knowledge of SCAPM V7.7 and the SCAPM UI, describe the content and functions available on the Application Status Overview page of the SCAPM UI so that the user understands the Application Status Overview.
Given an understanding of Application and System metrics, choose the appropriate metric value so that the user can drill down into an associated value of a metric.
Given SCAPM UI server running and supported browser to log in, describe how to customize the dashboard so that SCAPM UI dashboard is customized with new layout.
Given a basic understanding of the SCAPM V7.7, describe the function of the Transaction Performance Summary group widget so that a user understands the Transaction Performance Summary group widget.
Given an understanding of Application and System metrics,describe the widget metric so that the metric is understood.
Given appropriate permissions to change thresholds and having knowledge of SCAPM UI, use change the System Threshold so that the new value is used.
Given SCAPM documentation URL, describe how to add a monitored resource to an application so that a monitored resource is added to an application.
Given knowledge SC APM documentation, describe how to find the definition of a metric for a given component so that a metric can be understood.
Given an understanding of the SCAPM UI ,choose an item from the Instance widget box so that the metric value is displayed.
Given an understanding of the SCAPM UI ,view the End User Transaction data so that it can be determined how end user transactions are performing.
Given access to SCAMP UI or the Tivoli Enterprise Portal (TEP), describe how to find historical data so that a user can find historical data.
Given a basic understanding of the SCAPM V7.7, describe where client, application and transaction groups are configured so that configuration location for the client and transaction groups in the TEP is located.
Given a basic understanding of the SCAPM V7.7, access diagnostic dashboards so that diagnostic dashboards are available.
Given SCAPM UI server running and IBM Tivoli Monitoring (ITM) data provider connected at SCAPM UI server, describe data prefetch interval so that data prefetch interval is understood.
Given SCAPM UI server running, ITM products configured and a supported web browser, add data providers as required so that additional data providers are available.
Given a basic understanding of the SCAPM V7.7, explain how to find additional detail for events displayed in the SCAPM UI so that additional detail is available.

Section 3: TEP
Given the Tivoli Enterprise Portal (TEP) URL and TEP Login and access to the Situation Event Console, describe where the alerts are in TEP so that the location of the alerts in TEP is known.
Given access to IBM SmartCloud Application Performance Management (SCAPM) UI, describe where to locate the threshold violation value and the current value so that a user can view current and violation values of a threshold
Given a basic understanding of theSCAPM V7.7, describe the navigator types available in the TEP so that the available navigator types are understood.
Given IBM Tivoli Monitoring Infrastructure servers running with TEMS and TEPs, log in to TEP using one of the three methods to connect, select, add or modify any workspace so that the navigation in the TEP were described.
Given access to SCAPM UI, describe various transaction tracking topology views so that a user can describe and locate the various transaction tracking topology views.
Given knowledge of SCAPM V7.7 and TEP, create a situation so that a situation is created.

Section 4: SCAPM Agent Objectives and Functionality
Given Knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7, enable data provider for SCAPM UI so data provider for SCAPM UI is enabled.
Given knowledge of SCAPM V7.7, list the interfaces that can be used to configure SCAPM V7.7 so that interfaces used to configure SCAPM V7.7 are listed.
Given knowledge of SCAPM V7.7, list the notification options available to SCAPM agents so that notification options available for SCAPM agents are listed.
Given Knowledge of SCAPM V7.7, Explain how to update application support for SCAPM agents so that a description of application support installation into TEP components is available.
Given knowledge of SCAPM V7.7 and SCAPM agents, describe benefits of agentless monitoring so that benefits of agentless monitoring is understood.
Given knowledge of SCAPM V7.7, list the agents which are used for running synthetic transactions so that descriptions of agents which are used for running synthetic transactions is available.
Given Knowledge of SCAPM V7.7, describe the components used to create run the robotic scripts so that Response Time Monitoring is understood.
Given knowledge of SCAPM V7.7, explain the transaction filtering provided by the IBM Tivoli Composite Application Manager for Transactions Application Monitoring Configuration Editor so that transaction filtering provided by the ITCAM for Transactions Application Monitoring Configuration Editor is understood.

Section 5: Infrastructure
Given knowledge of IBM SmartCloud Application Performance Manager (SCAPM) V7.7, explain the function and features of the Tivoli Enterprise Portal (TEP) server so that the TEP is understood.
Given knowledge of SCAPM V7.7 ,describe the function of Tivoli Enterprise Monitoring Server (TEMS) so that the TEMS is understood.
Given Knowledge of SCAPM V7.7, describe the function of the Summarization and Pruning Agent (SPA) so that the SPA is understood.
Given knowledge of SCAPM V7.7, describe the function of the Warehouse Proxy so that the Warehouse Proxy is understood.
Given knowledge of SCAPM V7.7,describe the function of workflows so that workflows are understood.
Given knowledge of SCAPM V7.7, describe how DLAs work with SOA agent so that a list of DLAs and how they work with SOA agent is determined.
Given knowledge of SCAPM V7.7, describe Tivoli Common Reporting (TCR) components and their usage so that a TCR is understood.

Section 6: Performance Tuning and Problem Determination
Given knowledge of IBM SmartCloud Application Performance Management (SCAPM) V7.7 and the SCAPM UI, describe how to troubleshoot the SCAPM UI so that so that SCAPM UI troubleshooting is understood.
Given knowledge of SCAPM V7.7, describe how to troubleshoot the Tivoli Enterprise Portal (TEP) so that TEP troubleshooting is understood.
Given Knowledge of SCAPM V7.7, describe how to troubleshoot the ITM infrastructure so that general troubleshooting steps for the ITM infrastructure are understood.

The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too

Sample Test for Test C9560-515

Use the study guide to help pass this exam. A study guide is an easy to follow document that will help you prepare for this exam. The guide is free and can be downloaded immediately.
Study Guide PDF here

This exam has an Assessment Exam option: A9560-515 Assessment: IBM SmartCloud Application Performance Management V7.7 Fundamentals

Assessment exams are web-based exams that provides you, at a cheaper costs, the ability to check your skills before taking the certification exam.
This assessment exam is available in: English

Passing the exam does not award you a certification, and it is only used to help you assess if you are ready or not to take the certification exam.

You can register for it at Pearson VUE and it will provide you a score report, showing you how you did in each section.

Courses and publications are offered to help you prepare for the certification tests. The courses are recommended, but not required, before taking a certification test. When preparing for the certification test, keep in mind that real world experience is required to stand a reasonable chance of passing the certification test. Courseware does not replace the requirement for experience. Please note that course offerings are continuously being added and updated. If you want to purchase a training course, feel free to contact an IBM Global Training Provider.
Classroom Course

Course Title: IBM TCAM for Transactions 7.3 Implementation and Administration
Course Duration: 4.0 Days
Course Number: TM662G

Course Abstract: IBM Tivoli Composite Application Manager for Transactions is an application monitoring tool. It comprehensively monitors, tracks, alerts, and reports the availability and response time of customer business applications. Applications range from desktop clients to complex distributed composite web applications. In this course, you learn about the features of this product and how the product fits into the ITCAM family of products. You also learn how to install and configure the product, how to monitor applications, and how to track transactions. This course features extensive hands-on lab exercises.

Business Partners – This course does qualify for You Pass We Pay.

Course Title: IBM Tivoli Monitoring 6.3 Advanced Administration

Course Duration: 2 days

Course Number: TM063G

Course Abstract: This two-day course teaches the skills necessary to administer IBM Tivoli Monitoring and the Tivoli Enterprise Portal. The Tivoli Enterprise Portal is used by IBM Tivoli Monitoring, IBM Tivoli Composite Application Manager, and OMEGAMON XE and DE to manage your enterprise environment. In this course you learn about creating queries, links, situations (enterprise and private), autonomous agents, policies, agentless monitoring, and event integration with Netcool/OMNIbus and Tivoli Enterprise Console. This training class is provided in a classroom environment with multiple opportunities for hands-on lab practice. The scenarios used in this class are based on IBM Tivoli Monitoring version 6.3.

Business Partners – This course does qualify for You Pass We Pay.

Overview
PartnerWorld Code: 24018101
Replaces PW Code: Not Applicable

Status: Live
An IBM Certified Associate – SmartCloud Application Performance Management V7.7 is an individual with entry level knowledge and experience with SmartCloud Application Performance Management V7.7. This individual is familiar with the IBM SmartCloud Application Performance Management V7.7 user interface, and TEP, through either hands on experience, or formal or informal education. The associate should have knowledge of the basic to intermediate tasks required in day-to-day use of IBM SmartCloud Application Performance Management V7.7.

Key Competencies:
Explain the functionality and infrastructure of IBM SmartCloud Application Performance Management V7.7.
Describe how to use Tivoli Monitoring V6.3 data.
Knowledge of IBM SmartCloud Application Performance Management V7.7
Knowledge of IBM SmartCloud Application Performance Management V7.7 User Interface Navigation
Describe Tivoli Monitoring V6.3 Event Management.
Understand common application availability and performance metrics including common IT resources.

Recommended Prerequisite Skills

Prerequisite Skills:
Working knowledge of enterprise systems and application management – Skill level 2
Working knowledge of browser usage – Skill level 2
Working knowledge of IBM SmartCloud Application Performance Management V7.7 infrastructure components – Skill level 2
Working knowledge of IBM Tivoli Monitoring V6.3 – Skill level 2
Working knowledge of OS and networking – Skill level 2
Working knowledge of Tivoli Enterprise Monitoring Agents (TEMA) – Skill level 2
Working knowledge of the enterprise-wide monitoring capabilities of IBM SmartCloud Application Performance Management V7.7 – Skill level 2
Working knowledge of problem determination – Skill level 2

Skill Levels:
1 – Basic Skill/Knowledge: Familiarity with basic functionality and concepts, may need to rely on assistance from documentation or other resources.
2 – Working Skill/Knowledge: Working knowledge of functionality and concepts, can use product or explain concepts with little or no assistance.
3 – Advanced Skill/Knowledge: Substantial experience with functionality or concepts, can teach others how to use functionality or explain concepts.
4 – Expert Skill/Knowledge: Extensive and comprehensive experience with functionality or concepts, can create or customize code, architecture, or processes.


QUESTION 1
Which three options are valid for threshold limits in the IBM SmartCloud Application Performance Management user interface?

A. Fatal
B. Critical
C. Normal
D. Warning
E. Operational
F. Informational

Answer: A,D,F
Reference: http://publib.boulder.ibm.com/infocenter/tivihelp/v63r1/topic/com.ibm.apm.doc_7.6/apmui76 _user.pdf (page 231)


QUESTION 2
What are the benefits of workflows (sometimes called policies)?

A. They allow taking more than one action either in parallel or sequentially.
B. They allow sending data to a problem ticketing system to open a problem record.
C. They allow using robotic scripts to execute a transaction and receive transaction response times.
D. They allow evaluating a variable value against a previous value to determine if a situation is occurring.

Answer: D


QUESTION 3
Which information is provided on the Events tab of the IBM SmartCloud Application Performance Management (SCAPM) V7.7 user interface (Ul)?

A. The events forwarded to IBM Tivoli Netcool/OMNIbus.
B. All events where the SCAPM Ul user defined threshold is breached.
C. IBM Tivoli Monitoring (ITM) situation events for SCAPM Ul defined application(s).
D. All ITM situation events available in the Tivoli Enterprise Portal.

Answer: A


QUESTION 4
Which IBM SmartCloud Application Performance Management component is used to create a script for automated Citrix user interface testing?

A. Citrix ICA Reporter
B. Mercury LoadRunner
C. Rational Performance Tester
D. Rational Transaction Script Tester

Answer: A


QUESTION 5
How is the Application Management Configuration Editor started?

A. Log in to Tivoli Enterprise Portal and choose Application Management Configuration from the Edit menu.
B. Open Manage Tivoli Enterprise Monitoring Services and choose the Application Management Configuration Editor.
C. Log into Tivoli Enterprise Portal Server and start the command:/opt/iBM/iTM/bin/itmcmd config -A a2.
D. Log in to the IBM SmartCloud Application Performance Management user interface and choose the Application Management Configuration Editor from the AH My Applications widget box.

Answer: A

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