Number of questions: 66
Number of questions to pass: 46
Time allowed: 75 mins
This exam consists of 5 sections described below.
Section 1: Planning
Given access to stakeholders, technical personnel, and end users, gather customer requirements so that a document of customer requirements is available.
Given access to software support team, operating system architect, hardware deployment team, Tivoli architectural layout and database management team, define software requirements so that a document of software requirements is available.
Given a list of supported platforms, minimum hardware requirements and access to the customer’s environment, review the customer’s environment so that it is verified that the minimum hardware requirements are met.
Given the TBSM Config file for the operating system, run the Prerequisite Scanner so that it is validated that TBSM can be configured and installed on the System.
Given a list of systems that will be part of the services being modeled in TBSM, determine the scale of the implementation requirements for a stand alone or full system so that the design of the system shows that a stand alone or full system will be deployed.
Given access to appropriate technical teams and company standards, gather existing requirements and options so that an architectural document of infrastructure components is available.
Given the many TBSM supported operating systems, database types, and software integration possibilities, review current skills and missing/needed skills based on the TBSM system installation and deployment plans required by the customer so that all database and software integration skills are identified.
Section 2: Installation
Given customer requirements, DB2 Admin staff if available, and Technical Staff, Install DB2 so that the DB2 instance is ready for the new DB2 Schema.
Given the IBM Tivoli Business Service Manager (TBSM) architecture, OMNIbus architecture, authentication sources, and user configurations, configure OMNIbus so that an integrated TBSM/OMNIbus system is achieved.
Given the DB2 instance that will be used with the TBSM deployment, install the TBSM schema for DB2 instance so that the DB2 database has the proper schema.
Given access to OMNIbus ObjectServers and gateways, update the ObjectServers by using the appropriate scripts and update any affected gateway configurations so that the Netcool OMNIbus environment is ready to accept and properly process TBSM events.
Given access to DB2, the operating system, previous versions of Impact and TBSM prepare for a migration so that TBSM V6.1 is ready for migration.
Given an existing pre-6.1 TBSM environment and a fresh installation of TBSM 6.1, migrate data from the source system to the target 6.1 system so that all data and services available in the source system are available on the target system.
Given prerequisites are complete and installation information has been determined, perform the Data server installation so that the Data server is successfully installed.
Given prerequisites are complete and installation information has been determined, perform the Dashboard server installation so that the Dashboard server is successfully installed.
Given Access to the proper hardware and OS access, configure DB2 to handle load balancing and TIP High Availability (HA) so that TIP clustering is operational.
Given a functioning ITM infrastructure with TEMS, TEPS and TDW, install the Tivoli Common Agent so that TBSM can be monitored and service history can be collected.
Section 3: Configuration
Given access to technical personnel, gather customer requirements for failover, and install failover capability if required by customer so that the failover environment is installed for Tivoli Business Service Manager (TBSM).
Given ID information for LDAP configure authentication source LDAP so that TBSM connects to LDAP.
Given running TBSM and IBM Tivoli Application Dependency Discovery Manager (TADDM) systems, requirements for custom template structure if needed and jar files, configure TBSM Discovery Library Toolkit with TADDM as a data source so that TADDM resources show up as TBSM services.
Given customer requirements, data access information, database schemas, SQL queries,database team, event sources, authentication and security personnel, log in to each data source, perform SQL queries and verify data results so that valuable service data can be obtained.
Given that TBSM is installed and working properly, configure data sources that are required for the system so that data sources are properly installed on the TBSM server.
Given access to the appropriate technical personnel and planned service dependencies, configure rules with ESDA so that a working dynamic service model is created.
Given access to installed TBSM system and administrative template access, configure autopopulation rules so that service instances created from events are configured.
Given access to OMNIbus architecture and configuration, related monitoring tools, event sources, security personnel, and hardware team, verify functioning EIF probe so that an accurate event forwarding from event source products is available.
Given services are discovered using the discovery toolkit library, and user has the appropriate roles assigned, right-click a service to enable launch options, and a “launch to” or “show” menu option is selected, then a separate browser window opens the other application and displays data about that service so that TBSM launches to another application displaying data about the service.
Section 4: Administration
Given system design document or list of end users and their associated roles, configure users, groups and roles so that functional users, groups and roles which implement desired access or view Dashboards are created.
Given that IBM Tivoli Business Service Manager (TBSM) is installed and configured determine what user, role and group definitions are going to be required so that users, groups and roles are defined in the TBSM systems.
Given a working TBSM 6.1 system, create a custom view so that a working filtered list of objects is available to a target audience.
Given a working TBSM system and a user assigned to an administrator role, create pages and portlets so that creation of a new page with portlets is available.
Given customer required views defined at service template and service instance level, select creator, create canvas so that custom static cavasses are displayed as a view in the service viewer based on assigned user group.
Given a working TBSM service, customer requirements, customer event data, technical staff, information and inventory databases, define and implement event enrichment needs for services so that valuable service data can be viewed.
Given that TMSM is installed and ready for post-installation, Create, add, or modify custom Impact policies so that policies will operate properly.
Given a requirement and appropriate command line access, use the RAD shell to execute appropriate commands so that the requirement can be satisfied quickly and efficiently via the command line.
Given a working TBSM system and a user assigned to an administrator role, create new or edit existing template tree to build new score cards so that data is populated into a custom score card.
Given an installed TBSM system, start and stop server components so that components are started and stopped.
Given access to technical personnel, SLA and an installed TBSM system, define and configure a maintenance schedule for TBSM services so that the TBSM maintenance schedule is defined and configured for a service.
Given SLA definitions and documentation, review and configure SLA definitions so that SLAs are implemented in Service Templates
Given a running TBSM V6.1 system and configured Tivoli Common Reporting, create, run and convert report from Business Intelligence and Reporting Tool (BIRT) to Cognos so that reports are available in Tivoli Common Reporting.
Section 5: Performance Tuning and Problem Determination
Given an IBM Tivoli Business Service Manager (TBSM) problem requiring IBM assistance, collect TBSM troubleshooting logs so that generic TBSM logs are available when opening a support trouble ticket.
Given a functional TBSM system and access to TBSM, collect metrics from numeric status rules so that metrics collection is enabled for TBSM data.
Given a functional TBSM system and PMAT tool, review system performance and perform system tuning to achieve a Fine Tuned TBSM Database and Dashboard System.
Given access to database team, and event sources, tune data fetchers, so that valuable service model metrics are available in an efficient and timely manner.
Given a working TBSM system and appropriately backed up files, restore TBSM database from backup so that the TBSM system has been restored.
Given a functional TBSM system and Dashboard service, validate false positives in the dashboard, update event rules by using live or historical events so that dashboards provide an accurate representation of outages.
Given a functional TBSM system and Dashboard service, trouble shoot a problem by enabling specific tracing so that correct tracing is enabled to help troubleshoot errors experienced during runtime.
The sample test is designed to give the candidate an idea of the content and format of the questions that will be on the certification exam. Performance on the sample test is NOT an indicator of performance on the certification exam. This should not be considered an assessment too
Sample Test for Test C9560-574
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This exam has an Assessment Exam option: A9560-574 Assessment: IBM Tivoli Business Service Manager V6.1
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Which two IBM Tivoli Business Service Manager V6.1 pages can be launched from a supported application using a page ID? (Choose two.)
A. Operator Views page
B. Service Availability page
C. Action Error Report page
D. Service Configuration page
E. Time Window Analyzer page
Which database type must be used to set up load balancing for the IBM Tivoli Business Service Manager V6.1 Dashboard Server?
B. MS SQL
The trace Jog file on the IBM Tivoli Business Service Manager V6.1 (TBSM) Dashboard Server has been taking a huge amount of write time for the hard drive. What could be changed to free up more write time for the TBSM components?
A. immediately set the logs and trace level to defaults
B. review the trace.log file checking for errors and if it is not error-related, lower the logging level
C. change the Trace Output Format to Advanced to lower the amountofdatawithinthetrace.log
D. review the native_stdout.log process log to validate which section of TBSM iswritingtothetrace.log
What are three common techniques to build service models? (Choose three.)
A. Use of data fetchers
B. Use of radshell scripts
C. Use of autopopulation rules
D. Use of incoming status rules
E. Use of dependency rule policies
F. Use of External Service Dependency Adapter rules
Logs and trace changes affect which log(s) on the IBM Tivoli Business Service Manager V6 1 Dashboard Server?
B. trace.log for the Dashboard
C. trace.log for the Data Server
D. trace.log and native_stderr.log