Published: April 11, 2017
Languages: English, Spanish, Chinese (Simplified), French, German, Italian, Japanese, Portuguese (Brazil), Russian
Audiences: IT Professionals
Technology: Microsoft SAM Optimization Model, ISO/IEC 19770-1 standards, IAITAM best practices, ITIL SAM-related standards
Credit toward certification: MCP

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Assess SAM Programs by using the SAM Optimization Model (SOM) (15-20%)
Define the scope of a SAM program assessment
Identify infrastructure groups and locations, identify estimated quantity of hardware and on-premises and cloud software assets, identify functional descriptions for each group and key points of contact
Assess SAM processes, policies, resources, and tools throughout an organization
Assess infrastructure groups for the existence of documented SAM procedures, roles, and responsibilities
Assign maturity levels
Assign maturity levels according to the 10 components of SOM, Assign one of four maturity levels to each component
Perform a gap analysis between maturity levels
Perform a gap analysis between the current maturity level and the desired maturity level, review assigned maturity levels

Manage Software Licenses (15-20%)
Collect and manage complete hardware and on-premises and cloud software inventories
Review an organization’s hardware and on-premises and cloud software inventory collection processes and data to ensure completeness
Validate inventory accuracy
Normalize on-premises and cloud software inventories, reconcile on-premises and cloud software inventories against other data sources, verify the accuracy of specified license metrics such as user counts based on HR employee records
Collect, validate, and manage license entitlement records
Gather, store, normalize, and validate license entitlement records and term documents, provide reports as needed
Perform a periodic reconciliation of on-premises and cloud software inventories, license entitlements and optimization opportunities
Reconcile on-premises and cloud software inventory data against on-premises and cloud software license entitlements data, determine and report license compliance status

Coordinate Data Collection Technologies (15-20%)
Manage data collection and ensure completeness
Identify machine type, agent installation requirements, collection schedules, and discrepancies between inventories, define data schemas, identify data storage locations, normalize collected data
Coordinate data collection between operations groups
Facilitate data transfer and synchronization between various IT groups; validate data between various IT groups; ensure that overall SAM processes are being followed; collect data for security, virtualization, and third-party resources including Linux
Manage data interfaces between disparate data sources
Identify the process of matching common fields, cross-referencing, and consolidation and integration of data from multiple sources
Manage reporting
Gather requirements for general user and executive reports, generate and maintain periodic reports, maintain the infrastructure necessary for ad hoc reporting requests, generate reports for software publishers

Design and Manage a SAM Program (25-30%)
Secure executive sponsorship and ongoing cadence
Identify stakeholders, create proposal materials, obtain explicit executive authorization for software asset infrastructure, policies, and overall corporate governance, establish a regular engagement with the senior management team
Secure funding
Estimate operational costs in both consulting hours and employee time, create a project plan and budget, obtain funding from each infrastructure group for each task associated with managing a SAM program
Design a SAM program
Identify resources and objectives for a SAM program, align resources with customer requirements and schedules, coordinate acquisition strategies, coordinate optimization methods that include Software as a Service (SaaS), Platform as a Service (PaaS), and application virtualization, ensure strong security and compliance requirements
Implement a SAM program
Create a SAM stakeholder group to oversee the project, assess and benchmark the current state of SAM according to industry standards such as ISO/IEC 19770-1 and IAITAM, implement technologies to support asset discovery, enhance purchasing processes to include storage and retrieval of license entitlement information, perform initial license and cloud services reconciliation, create policies, processes, and procedures to support SAM efforts, secure support from all associated departments, educate employees
Maintain a SAM program
Monitor adherence to the policies, processes, and procedures of an organization’s SAM life cycle, standardize SAM processes across all domains and organizational units, perform periodic license and cloud services reconciliation, provide ongoing SAM awareness training
Create and manage a SAM program improvement plan
Incorporate SAM analytical data into strategic IT and business unit planning, create detailed metrics and reports to measure SAM adoption, implementation, and maturity, report Return of Investment (ROI), cost avoidance, and end-user satisfaction to all stakeholders, evangelize SAM maturity benefits

Manage the Software Asset Life Cycle (15-20%)
Manage the acquisition process
Identify and manage approved and unapproved purchasing processes, identify suppliers, manage software approval and receiving processes, manage license updates, optimization, and subscriptions, ensure proper consumption of online services
Manage the deployment process and consumption
Validate the availability of on-premises and cloud software licenses, select the correct media, specify the software identification characteristics, track deployment and consumption of on-premises cloud software
Optimize assets
Manage on-premises and cloud software and hardware centralization throughout the software asset life cycle according to ISO/IEC 19770-1 and IAITAM, generate awareness of available agreement benefits
Manage the retirement process
Identify hardware for retirement, retire software, harvest software licenses, ensure decommissioning or destruction of storage media, stop subscriptions and downloads, preserve compliance, perform notifications, retain documentation

QUESTION 1
Note: This question is part of a series of questions that use the same or similar answer choices. An answer choice may be correct for more than one question In the series. Each question is Independent of the other questions In this series. Information and details provided In a question apply only to that question.
You represent a SAM partner.
A client must consolidate then IT departments into a single business unit. The client was previously assessed in the Microsoft SAM Optimization Model (SOM) key competencies and assigned a SAM maturity level.
You need to ensure that unused Microsoft Office 365 licenses arc reclaimed.
What should you do?

A. Purchase software from approved vendors.
B. Publish software deployment reports to stakeholder.
C. Use information provided by a software publisher.
D. Use software metadata generated by the client.
E. Deploy only approved software.
F. Formulate a retirement process.
G. Create an inventory of deployed assets.
H. Maintain updated records of deployed assets.

Answer: C

QUESTION 2
This question requires that you evaluate the underlined text to determine if it is correct.
An organization that achieves the Dynamic Microsoft SAM Optimization Model (SOM) level has SAM data available but typically does not use it for decision marking.
Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.

A. No change is needed.
B. Basic
C. Standardized
D. Rationalized

Answer: A

QUESTION 3
An organization is implementing a SAM program. The organization is focused on achieving Tier 1 of the ISO 19770-1 specification.
You need to verity that contracts are reported on and inventoried.
What should you include in the report?

A. the last reported hardware inventory date
B. any approved exceptions to the contracts
C. contracts that do not match billing statements
D. the last reported software inventory date

Answer: D

QUESTION 4
Note: This question is part of a series of questions that use the same or similar answer choices. An answer choice may be correct for more than one question In the series. Each question is independent of the other questions In this series. Information and details provided In a question apply only to that question.
You represent a SAM partner.
A client must consolidate their II departments into a single business unit. The client was previously assessed in the Microsoft SAM Optimization Model (SOM) key competencies and assigned a SAM maturity level.
The client reclaims unused software licenses from all departments.
You need to ensure that the client progresses to the next SOM level in the Retirement
Process key competency.
What should you do?

A. Purchase software only from approved vendors.
B. Publish software deployment reports to stakeholders.
C. Use information provided by a software publisher.
D. Use software metadata generated by the client.
E. Deploy only approved software.
F. Formulate a retirement process.
G. Create an inventory of deployed assets.
H. Maintain updated records of deployed assets.

Answer: A

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Published: April 5, 2013
Languages: English, Portuguese (Brazil), Spanish
Audiences: Partners
Technology: Microsoft Project
Credit toward certification: MCP, Microsoft Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

As of May 2016, this exam covers the latest version of Microsoft Project.

Initialize a project (15–20%)
Create a new project
Create a template from a completed project, create a project from an existing template, existing project, SharePoint task list, or Excel workbook
Create and maintain calendars
Set working or non-working hours and days for calendars, set a base calendar, resource calendar, and hours per day, apply calendars to project, task, and resource levels
Create custom fields
Create basic formulas, graphical indicator criteria, lookup tables, and task and resource custom fields
Customize option settings
Set default task types, manual versus auto-scheduling, project options, calendar options, customized ribbon, and quick access toolbar

Preparation resources
Create a new project from another project or template
Change working days for the project calendar
Available fields reference

Create a task-based schedule (20–25%)
Set up project information
Define project start date, apply calendars and current date, enter project properties, display the project summary task on a new project
Create and modify a project task structure
Create and modify summary tasks and subtasks, rearrange tasks, create milestones, create manually scheduled tasks, outline, set tasks as active or inactive
Build a logical schedule model
Set date constraints, deadlines, dependencies, links, duration equations, effort-driven tasks, and formulas, choose a task type
Create a user-controlled schedule
Enter duration, set or change the task mode (manual or auto), display warnings and suggestions, use estimated durations and user-controlled summary tasks
Manage multiple projects
Create a shared resource pool, connect to a resource pool, create links between projects, resolve conflicts between linked projects, work with master projects and sub-projects, summarize data in master projects

Preparation resources
Set the start date or finish date for your project
Create subtasks and summary tasks
Link projects to create a master project

Manage resources and assignments (20–25%)
Enter and edit resource information
Enter and edit max units, resource types, resource rate table, cost per use, availability, resource group, generic resources, and cost resources
Create and edit resource assignments
Use task forms, assign multiple resources, assign resources to tasks using units that represent part-time work, edit assignments
Manage resource allocation
View task and resource usage, view availability across multiple projects, change assignment information, level, replace resources
Manage resource allocations by using Team Planner
Display current resource allocations and assignments, manage unassigned tasks, resolve resource conflicts, level resource over-allocations, substitute resources
Model project costs
Enter and assign resource-based costs (work, material, cost), cost per use, fixed costs, accrual method, apply a resource rate table

Preparation resources
Enter costs for resources
Assign people to work on tasks
Enter rate-based costs for people and materials

Track and analyze a project (20–25%)
Set and maintain baselines
Use multiple baselines, baseline an entire project, baseline selected tasks, update a baseline
Update actual progress
Update percentage completion, actual or remaining duration, actual work, remaining work, status date, current date, actual start and actual finish, use actual work and usage views, reschedule uncompleted work, cancel an unneeded task
Compare progress against a baseline
Use date variance, work variance, cost variance, and task slippage, show variance of the current plan against baseline (tracking Gantt), select a view to display variance
Resolve potential schedule problems
Display warnings, suggestions, and task drivers by using Task Inspector and Task Path, identify resource over-allocations
Display critical path information
View the critical path in single or master projects, view total slack, display progress against baseline or deadlines

Preparation resources
Set and save a baseline
Overview: Track your time and task progress
Show the critical path of your project

Communicate project information (15–20%)
Apply and customize views
Use auto-filter, apply views, group, filter, highlight, create and manage tables, sort, customize views, share a view with Organizer
Share data with other applications
Import data from Excel, export data to Excel, attach documents or link hyperlinks to supporting information, copy and paste timeline and reports to other Office Web Apps, create and generate visual reports in Excel and Visio, export a timeline view to email
Configure and display reports and dashboards
Report progress status, save to PDF or XPS, display Gantt information, schedule, or timeline, display data based on date range, create built-in dashboards and reports, change and customize built-in dashboards and reports, copy pictures, work with cumulative fields
Connect and share data with SharePoint
Sync to SharePoint, share plans and get updates through SharePoint, share project plans through SharePoint (bi-directional sync of tasks, progress, and timeline elements), collect actual progress from a team through SharePoint
Extend Project
Acquire Apps from the Office Store, save files in OneDrive for Business, acquire templates from Office.com, automate frequent tasks with Visual Basic for Applications (VBA)

Preparation resources
Export your project to Microsoft Excel
Add SharePoint task list data to Project Server 2013

QUESTION 1
Your organization uses Project Professional 2013 and records actual hours worked on the project.
You manage a small e-commerce website implementation project. One of your testers asks for assistance in completing a critical task, and you find two additional testing resources that can assist with executing the critical test cases.
The total estimated work for the effort-driven task is 100 hours. The original testing resource, Resource1, completes 25 hours of work on the task.
You need to add Resource2 and Resource3 to the task and split the remaining hours across all three resources now working on the task.
Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A. Open the Task Form and format it to show Work Details. Enter 25 hours of actual work for Resource1. Then save the changes.
B. Open the Task Form and format it to show Work Details. Enter 75 hours of remaining work for the assigned resource. Then save the changes.
C. Assign Resource2 and Resource3 to the task. Then save the changes.
D. Open the Task Form and format it to show Work Details. Enter 33.33 hours of work for each resource. Then save the changes.

Answer: A,C

QUESTION 2
You are managing a project using Project Professional 2013.
Your project schedule is showing task overallocation indicators in the Gantt chart view. You navigate to the Team Planner view to investigate more details regarding the over allocations.
You discover that the BA1 resource is overallocated and you need to see all assignments with details for BA1 to understand their current workload before making any assignment changes.
What should you do?

A. Click the BA1 resource and scroll to the end of the project.
B. Click View, check Details, select Resource Form then click on the BA1 resource.
C. Click View, check Details, select Task Form then click on the BA1 resource.
D. Right-click the BA1 resource and select Information.

Answer: B

QUESTION 3
You are a project manager who uses Project Standard 2013.
You are creating a preliminary project schedule and are estimating the number of resources required prior to finalizing the schedule. You do not have named resources to complete the tasks, but you know the resource roles that are necessary. One of the roles needed is architect.
You need to estimate how many architect hours are required to complete the work.
What should you do?

A. Add a Material Resource named architect.
B. Add a Budget Resource named architect.
C. Add a Work Resource named architect,
D. Add a Cost Resource named architect.

Answer: C

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