Tag Archives: Exam MB2-708 study guide

MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration


QUESTION 1
You work as a Microsoft Dynamics CRM Implementation Consultant. You have been hired by
ABC.com to plan, customize and deploy a Microsoft Dynamics CRM 2011 solution for the company.
One of your decisions as a consultant is to decide whether to deploy an on-premises solution or
an online solution of Microsoft Dynamics CRM 2011.
Which two of the following statements are true?

A. Offline synchronization with Microsoft Outlook 2010 is not supported by Microsoft Dynamics CRM Online 2011.
B. The Internet lead capture feature is only supported by Microsoft Dynamics CRM Online 2011.
C. Customworkflow assemblies are not supported by Microsoft Dynamics CRM Online 2011.
D. Custom workflow assemblies are not supported by Microsoft Dynamics CRM 2011 onpremises.

Answer: B,C

Explanation:


QUESTION 2
You work as a Microsoft Dynamics CRM Implementation Consultant. You are using Microsoft
Dynamics CRM 2011 to create a solution package.
Which of the following are solution components that you can use in your solution? (Choose all that
apply)

A. Client Extensions.
B. Service Endpoints.
C. Option Sets.
D. Article Templates.
E. None of the above.

Answer: A,B,C,D

Explanation:


QUESTION 3
You work as a project manager at ABC.com. The company uses Microsoft Dynamics CRM 2011
for its customer relationship management solution.
All users in the company use Microsoft Outlook 2010 with the Microsoft Dynamics CRM 2011 for
Outlook client software.
You modify the system settings in Microsoft Dynamics CRM to configure the synchronizing client
option for Outlook.
Which other Outlook settings can you configure using the system settings in Microsoft Dynamics
CRM 2011?

A. You can use Microsoft Dynamics CRM to determine which data is synchronized with the
Outlook folders.
B. You can use Microsoft Dynamics CRM to configure the synchronization schedule.
C. You can use Microsoft Dynamics CRM to configure the email message sending interval.
D. You can use Microsoft Dynamics CRM to configure the interval between the downloading of
Microsoft Dynamics CRM email messages.

Answer: B

Explanation:


QUESTION 4
You work as a Microsoft Dynamics CRM Implementation Consultant. You have been hired by
ABC.com to plan, customize and deploy a Microsoft Dynamics CRM 2011 solution for the
company.
You have been asked to describe some of the features of the Microsoft Dynamics CRM 2011
platform to ABC.com managers.
Which of the following statements about the Microsoft Dynamics CRM 2011 platform is false?

A. The Microsoft Dynamics CRM 2011 platform prevents direct access to the database by
controlling access through the data access layer.
B. The Microsoft Dynamics CRM 2011 platform allows developers to create software to directly
access the underlying database.
C. The Microsoft Dynamics CRM 2011 platform raises events for workflow processes and custom
business logic implementations.
D. The Microsoft Dynamics CRM 2011 platform uses security to control access to objects.

Answer: B

Explanation:


QUESTION 5
You work as a Microsoft Dynamics CRM Implementation Consultant. You have been hired by
ABC.com to plan, customize and deploy a Microsoft Dynamics CRM 2011 solution for the
company.
A developer asks you to describe the customization features of Microsoft Dynamics CRM 2011.
Which three of the following answers describe ways in which you can customize Microsoft
Dynamics CRM 2011?

A. You can useapplication event programming to extend Microsoft Dynamics CRM 2011.
B. You can create custom processes and entities in Microsoft Dynamics CRM 2011.
C. You can use Microsoft Dynamics CRM dialogs to automate business processes.
D. You can create custom forms and charts within Microsoft Dynamics CRM 2011.

Answer: A,B,D

Explanation:

Click here to view complete Q&A of MB2-866 exam
Certkingdom Review

MCTS Training, MCITP Trainnig

Best Microsoft MCTS Certification, Microsoft MB2-866 Training at certkingdom.com

Exam MB2-708 Microsoft Dynamics CRM Installation

Published: December 23, 2014
Languages: English, Chinese (Simplified), Japanese
Audiences: IT professionals
Technology: Microsoft Dynamics CRM
Credit toward certification: Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Install and configure Microsoft Dynamics CRM (30–35%)
Identify system requirements and required technologies
Identify editions and licensing options for Microsoft Dynamics CRM on-premises; identify required and optional technologies (Active Directory, IIS, SQL Server, Microsoft SharePoint, Exchange Server, Secure Token Service); identify SharePoint, web application, and mobile device requirements; identify language and currency support; identify Microsoft Dynamics CRM server roles and role groups; Active Directory modes; explore SureStep planning
Install Microsoft Dynamics CRM Server
Identify Microsoft Dynamics CRM Server hardware and software requirements and SQL Server and SQL Server Reporting Services requirements, identify components installed during server setup (folders, web components, services, Active Directory groups, SQL Server components), identify other software installed, identify IIS considerations, install required rights, perform install on a single server and multiple servers (front-end and back-end server roles), troubleshoot installation, perform post-installation tasks, install Microsoft Dynamics CRM Server by using the command line, load sample data, install language packs, uninstall Microsoft Dynamics CRM Server
Install Microsoft Dynamics CRM reporting extensions
Explore SQL-based and fetch-based reports, identify installation requirements, install reporting and report authoring extensions
Upgrade to Microsoft Dynamics CRM 2015
Identify upgrade strategy, planning, and paths; identify components supported for upgrade and not supported for upgrade; identify Microsoft Dynamics CRM editions and versions supported for direct upgrade; plan for merging of base and extension tables; upgrade editions of Microsoft Dynamics CRM not supported for direct upgrade; upgrade other components (Email Router, Microsoft Dynamics CRM Client for Outlook)

Configure and manage Microsoft Dynamics CRM (30–35%)

Manage Microsoft Dynamics CRM with the Deployment Manager
Identify deployment administrators, manage organizations (create, disable, delete, edit, and import), manage servers in the deployment, modify web addresses, identify the redeployment process and Active Directory considerations, manage Microsoft Dynamics CRM by using Windows PowerShell
Configure email management
Explore the role of the Email Router; identify Email Router components and hardware and software requirements; configure supported email systems, automatic email tracking (smart-matching and tracking token), incoming and outgoing message options, and individual mailbox and forward mailbox monitoring; install the Email Router and the Rule Deployment Wizard; configure the Email Router; perform Email Router administration tasks (approve email addresses); explore supported scenarios for server-side synchronization; configure server-side synchronization
Implement Microsoft Dynamics CRM for Outlook
Identify client for Outlook hardware and software requirements, identify deployment methods (manual, group policy, System Center Configuration Manager), configure Microsoft Dynamics CRM for Outlook, install by using the command line, configure offline capability, identify compatibility of Microsoft Dynamics CRM Client with Microsoft Dynamics CRM Server

Maintain and extend Microsoft Dynamics CRM deployments (30–35%)
Configure an Internet-facing deployment
Identify IFD and SSL certificate requirements; configure required DNS entries; explore claims-based authentication; use AD FS as the Secure Token Service; configure claims-based authentication, an Internet-facing deployment, and Service Principal Names (SPNs); establish federation across domains
Maintain and troubleshoot a deployment
Manage service accounts and system jobs, manage disaster recovery, implement Volume Shadow Copy Service (VSS) support, manage SQL databases and data encryption, identify troubleshooting steps, configure tracing, install update rollups, use the Best Practices Analyzer
Implement high-availability options
Deploy multiple Microsoft Dynamics CRM servers, implement Network Load Balancing (NLB), install a SQL Server cluster


QUESTION 1
You need to configure email synchronization for a Dynamics CRM 2015 user.
Which record should you modify?

A. Contact
B. User
C. Account
D. Mailbox

Answer: B


QUESTION 2
You have a deployment of Dynamics CRM 2015.
Your company hires five new employees. Each employee is given a new client computer that runs Windows 8.1 and has Microsoft Outlook 2013 installed.
You need to instruct the employees on how to install Microsoft Dynamics CRM for Outlook as quickly as possible.
What should the employees do first?

A. Start the Add or remove programs applet.
B. Launch the Windows Store.
C. Connect to the Dynamics CRM web application.
D. Manage the COM add-ins.

Answer: A


QUESTION 3
Which statement correctly describes the backup and restore capabilities of Microsoft System Center 2012 for Dynamics CRM 2015?

A. System Center 2012 can use the VSS writer to back up the Microsoft SharePoint Server 2013 databases used by Dynamics CRM 2015.
B. System Center 2012 can provide automatic failover of the Dynamics CRM 2015 databases.
C. System Center 2012 can be used to perform granular restores of individual objects in Dynamics CRM 2015.
D. System Center 2012 can be used to back up the databases used by Dynamics CRM 2015 while users are connected to the organization.

Answer: A


QUESTION 4
You have a deployment of Dynamics CRM 2015.
A manager at your company uses Microsoft Dynamics CRM 2015 for Outlook.
The manager stores a large amount of offline data, but the new data is NOT available offline.
You need to ensure that the new data added to Dynamics CRM 2015 is available to the manager offline.
What should you do?

A. Upgrade to Microsoft SQL Server Express 2014.
B. Defragment the hard disk drive of the manager’s computer.
C. Modify the Offline Synchronization Filters for Outlook.
D. Modify the Outlook Synchronization Filters.

Answer: B


QUESTION 5
Which statement correctly describes connectivity to Dynamics CRM 2015 by using a Network Load Balancing (NLB) cluster?

A. All Dynamics CRM 2015 servers that are members of the cluster must have the same IP address.
B. All Dynamics CRM web application clients will connect to a management IP address that is in the same subnet as the Dynamics CRM 2015 servers.
C. All Dynamics CRM 2015 servers that are members of the cluster must have the Failover Clustering feature installed.
D. All Dynamics CRM web application clients will connect to a virtual IP address that redirects connections to several Dynamics CRM 2015 servers.

Answer: C


Click here to view complete Q&A of MB2-708 exam

MCTS Training, MCITP Trainnig

Best Microsoft MCTS Certification, Microsoft MB2-708 Training at certkingdom.com